How Talkwalker enables Hydro-Québec create a customer-first strategy
This case study shows how a public utility wins brand love with smart social listening and a surprisingly cheeky tone on social.
Hydro-Québec wins social with a sassy customer-first strategy
Connecting with your consumers is more important than ever, and social media offers a variety of ways to engage and interact with your target audience. How you decide to tackle social media is entirely up to you, but some methods may yield better results than others.
Hydro-Québec, a public utility company, completely shattered expectations with a cheeky social media presence and responsive customer service. With the help of Talkwalker and Hootsuite, Hydro-Québec was able to drive brand love and improve their brand reputation score by 20%.
The results of this analysis further cement the value of consumer intelligence and the importance of an engaged and effective social media presence no matter what sector your brand is a part of.
Discover how Hydro-Québec managed conversations across several social accounts in a single place
Learn how you can speed up response times with customer care on social media
Develop a consistent and effective social presence to win brand love
Download the case study for more details.
Share this resource
Download the case study
* indicates required fields
Related Resources
[Template] Consumer behavior analysis Consumer behavior analysis template | 76% of consumers expect companies to recognize their needs. Understand what drives them and you'll sell more.![Featured image for [Template] Consumer behavior analysis](/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2Fjiz1qmszsogv%2Fblog-featured-asset-01bea07d-4ef2a8f3%2F5a70cfe92e1201e510b386dabd30f20c%2Ffeatured-01bea07d.webp&w=640&q=75)
Marketing Essentials
Template Consumer behavior analysis
Consumer behavior analysis template | 76% of consumers expect companies to recognize their needs. Understand what drives them and you'll sell more.
How Deutsche Telekom performs real-time crisis Management Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.
Case Studies
How Deutsche Telekom performs real-time crisis Management
Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.
Social media messaging checklist Social media messaging checklist - free download. Best practices for writing perfect social media messages. Download social messaging checklist and find your voice.
Marketing Essentials
Social media messaging checklist
Social media messaging checklist - free download. Best practices for writing perfect social media messages. Download social messaging checklist and find your voice.
How Talkwalker helped turn a crisis into a success for HK Airlines Discover how Hong Kong airlines turned a pricing issue into a PR success. With the power of effective social listening, and an engaged social media presence, they shaped the conversation into a PR win.
Case Studies
How Talkwalker helped turn a crisis into a success for HK Airlines
Discover how Hong Kong airlines turned a pricing issue into a PR success. With the power of effective social listening, and an engaged social media presence, they shaped the conversation into a PR win.
Clean Energy: Social Media Analytics for Market Research Using social media analytics, clean energy providers can conduct social market research to understand customer perception towards clean energy.
Reports
Clean Energy: Social Media Analytics for Market Research
Using social media analytics, clean energy providers can conduct social market research to understand customer perception towards clean energy.
Social Media Strategy from 10 Leading Insurance Brands Using Talkwalker social listening to monitor and analyse the social media strategies of 10 of the top insurance companies in Europe and North America.
Reports
Social Media Strategy from 10 Leading Insurance Brands
Using Talkwalker social listening to monitor and analyse the social media strategies of 10 of the top insurance companies in Europe and North America.
Marketing Campaign Plan Cheat Sheet Your cheat sheet to help you plan your next marketing campaign.
Marketing Essentials
Marketing Campaign Plan Cheat Sheet
Your cheat sheet to help you plan your next marketing campaign.
What voice of the customer can do for your brand Discover how to collect customer feedback about a product or service, not just once, but throughout the whole buying process.
Reports
What voice of the customer can do for your brand
Discover how to collect customer feedback about a product or service, not just once, but throughout the whole buying process.
How Lion & Lion helped launch Rimmel in Malaysia A case study about how Lion & Lion helped launch Rimmel in a highly cluttered market. Leveraging social listening and consumer insights for campaign ideas, product focus, and local digital strategy, driving share-of-voice and market share.
Case Studies
How Lion & Lion helped launch Rimmel in Malaysia
A case study about how Lion & Lion helped launch Rimmel in a highly cluttered market. Leveraging social listening and consumer insights for campaign ideas, product focus, and local digital strategy, driving share-of-voice and market share.
Beyond reputation. Control the narrative. Stop reacting to the news after it happens. See it, track it, and neutralize its impact on your reputation. All from a single dashboard.
Reports
Beyond reputation. Control the narrative.
Stop reacting to the news after it happens. See it, track it, and neutralize its impact on your reputation. All from a single dashboard.
Amex refreshed Platinum, and the internet has opinions Amex’s new Platinum benefits sparked debate — highlighting fee sensitivity, short hype cycles, and the growing “worth it?” question. See how market intelligence helps financial brands stay ahead of shifting perceptions.
Reports
Amex refreshed Platinum, and the internet has opinions
Amex’s new Platinum benefits sparked debate — highlighting fee sensitivity, short hype cycles, and the growing “worth it?” question. See how market intelligence helps financial brands stay ahead of shifting perceptions.
US Brand Love 2022 - How sustainability builds love Brand Love is back for 2022. This year Talkwalker teamed up with Hootsuite, to create a new Brand Love Index. By analyzing over 2.6B conversations about 1500+ brands, we can reveal the most top 10 most loved brands in the U.S.
Reports
US Brand Love 2022 - How sustainability builds love
Brand Love is back for 2022. This year Talkwalker teamed up with Hootsuite, to create a new Brand Love Index. By analyzing over 2.6B conversations about 1500+ brands, we can reveal the most top 10 most loved brands in the U.S.
Social Listening & Analytics for TV Broadcasters Understand how TV producers and broadcasters benefits from social insights like sentiment, audience activity or share of voice for different characters.
Reports
Social Listening & Analytics for TV Broadcasters
Understand how TV producers and broadcasters benefits from social insights like sentiment, audience activity or share of voice for different characters.
Social Media Report Examples Wow your boss! Download our free, simulated social media reporting templates, to see how to show your results in a comprehensive and memorable way.
Marketing Essentials
Social Media Report Examples
Wow your boss! Download our free, simulated social media reporting templates, to see how to show your results in a comprehensive and memorable way.
White paper: Blue Silk™ GPT for consumer intelligence A look at the latest development in AI technology, and how GPT will revolutionize consumer intelligence.
Reports
White paper: Blue Silk™ GPT for consumer intelligence
A look at the latest development in AI technology, and how GPT will revolutionize consumer intelligence.
UNIQLO brand report With Talkwalker’s AI-powered consumer intelligence platform, we dissect the UNIQLO brand by analyzing over 300K consumer conversations.
Reports
UNIQLO brand report
With Talkwalker’s AI-powered consumer intelligence platform, we dissect the UNIQLO brand by analyzing over 300K consumer conversations.
UK Utilities Industry Established and Challenger energy providers are shaping the tomorrow of their industry to adapt to today's shift in consumer behaviour in the UK.
Reports
UK Utilities Industry
Established and Challenger energy providers are shaping the tomorrow of their industry to adapt to today's shift in consumer behaviour in the UK.
Birdseye Report: Industry deep dive - Food We partnered with Twitter to analyze the food industry, and tap into the conversations to identify valuable insights for 2022.
Reports
Birdseye Report: Industry deep dive - Food
We partnered with Twitter to analyze the food industry, and tap into the conversations to identify valuable insights for 2022.
Case study - State of Social Intelligence Report How do you rate your Social Intelligence? Learn how industry experts like you are making the most from social analytics, with insights into best use-cases, and what the future holds.
Reports
Case study - State of Social Intelligence Report
How do you rate your Social Intelligence? Learn how industry experts like you are making the most from social analytics, with insights into best use-cases, and what the future holds.
Social Media Audience Trends during the Pandemic Social Media audience trends since the Pandemic - where audiences are spending their time, which social media networks are growing, and more.
Reports
Social Media Audience Trends during the Pandemic
Social Media audience trends since the Pandemic - where audiences are spending their time, which social media networks are growing, and more.
Shape Tomorrow Middle East & Africa Report Our MEA report on how today’s consumer connections will shape your brand’s future, by enabling you as a tomorrow-ready brand.
Reports
Shape Tomorrow Middle East & Africa Report
Our MEA report on how today’s consumer connections will shape your brand’s future, by enabling you as a tomorrow-ready brand.
Smart Social Report To explore the latest in social media trends, we decided to work alongside our new partners at Khoros. This report focuses on Gen Z, one of the most digital savvy generations today, which also happens to have a very important buying power.
Reports
Smart Social Report
To explore the latest in social media trends, we decided to work alongside our new partners at Khoros. This report focuses on Gen Z, one of the most digital savvy generations today, which also happens to have a very important buying power.
Evolving Consumer behavior in the GCC during Ramadan 2022 Talkwalker partners with YouGov MENA to study the GCC consumer market and publish an in-depth analysis of consumption shifting behavior during Ramadan 2022
Reports
Evolving Consumer behavior in the GCC during Ramadan 2022
Talkwalker partners with YouGov MENA to study the GCC consumer market and publish an in-depth analysis of consumption shifting behavior during Ramadan 2022
Industry report - Pharma & Healthcare Pharma & healthcare is an industry that has been transformed in 2020 by the pandemic and the vaccine race. This report leverages online conversations to understand how COVID-19 and vaccines have accelerated the evolution of the industry.
Reports
Industry report - Pharma & Healthcare
Pharma & healthcare is an industry that has been transformed in 2020 by the pandemic and the vaccine race. This report leverages online conversations to understand how COVID-19 and vaccines have accelerated the evolution of the industry.
Industry report - Media & Entertainment 2020 was a year of contrasts for the media & entertainment industry. While some businesses were considered non-essential, others had to reinvent themselves to satisfy the demand for pandemic information and lockdown leisure.
Reports
Industry report - Media & Entertainment
2020 was a year of contrasts for the media & entertainment industry. While some businesses were considered non-essential, others had to reinvent themselves to satisfy the demand for pandemic information and lockdown leisure.
Consumer behaviour: Mainstream vs Vegan Skincare Mainstream and vegan-only skincare brands are shaping the future of the cosmetics industry to adapt to today's shift in consumer behaviour in the UK.
Reports
Consumer behaviour: Mainstream vs Vegan Skincare
Mainstream and vegan-only skincare brands are shaping the future of the cosmetics industry to adapt to today's shift in consumer behaviour in the UK.
Fast fashion vs Luxury brands - Consumer behaviour UK Fast fashion vs Luxury brands are shaping the tomorrow of their industry to adapt to today's shift in consumer behaviour in the UK.
Reports
Fast fashion vs Luxury brands - Consumer behaviour UK
Fast fashion vs Luxury brands are shaping the tomorrow of their industry to adapt to today's shift in consumer behaviour in the UK.
APAC Trend report: Fashion & Beauty industry From mask fashion, to the rise of sustainable fashion and beauty - the past year has seen various changes and new trends emerge in the fashion and beauty industry. So, where does the sector stand today?
Reports
APAC Trend report: Fashion & Beauty industry
From mask fashion, to the rise of sustainable fashion and beauty - the past year has seen various changes and new trends emerge in the fashion and beauty industry. So, where does the sector stand today?
Industry report - Finance How do forward-thinking finance companies use data to keep an edge? Find out in our 2020 industry report. We break down the leading drivers of innovation this year with examples from across the globe.
Reports
Industry report - Finance
How do forward-thinking finance companies use data to keep an edge? Find out in our 2020 industry report. We break down the leading drivers of innovation this year with examples from across the globe.
Industry report - Fashion & Beauty With 2021 well underway, many industries are slowly bouncing back, including the fashion & beauty industry. Heavily impacted by the sudden drop of in-store customers, many top brands had to find other ways to keep things afloat.
Reports
Industry report - Fashion & Beauty
With 2021 well underway, many industries are slowly bouncing back, including the fashion & beauty industry. Heavily impacted by the sudden drop of in-store customers, many top brands had to find other ways to keep things afloat.
Case study: The value of measuring user generated content Image recognition was used to analyze and select new European locations for startup restaurant Bella&Brava, in collaboration with consultancy OpenKnowledge.
Reports
Case study: The value of measuring user generated content
Image recognition was used to analyze and select new European locations for startup restaurant Bella&Brava, in collaboration with consultancy OpenKnowledge.
India food industry trends We partnered with Quora to analyze emerging trends in India's food industry, and tap into the conversations to identify valuable insights for 2022.
Reports
India food industry trends
We partnered with Quora to analyze emerging trends in India's food industry, and tap into the conversations to identify valuable insights for 2022.
Industry report - Consumer goods (food) What is happening is the consumer goods (food) industry? In this report, we analyze the sector from the last 6 months, to find valuable insights, trends, and topics that brands can use for actions in the coming months.
Reports
Industry report - Consumer goods (food)
What is happening is the consumer goods (food) industry? In this report, we analyze the sector from the last 6 months, to find valuable insights, trends, and topics that brands can use for actions in the coming months.
The Global State of PR in 2020 Global state of PR report with original research about challenges, developments & trends that will shape digital PR. Analysis from 3700 marketing and PR professionals from the Americas, Europe, Middle East, Africa & APAC.
Reports
The Global State of PR in 2020
Global state of PR report with original research about challenges, developments & trends that will shape digital PR. Analysis from 3700 marketing and PR professionals from the Americas, Europe, Middle East, Africa & APAC.
High Street vs Challenger banks - Consumer behaviour UK High Street and Challenger banks are shaping the tomorrow of their industry to adapt to today's shift in consumer behaviour in the UK.
Reports
High Street vs Challenger banks - Consumer behaviour UK
High Street and Challenger banks are shaping the tomorrow of their industry to adapt to today's shift in consumer behaviour in the UK.
How FMCG Brands Win at Social Media – 6 Best Practices Download our report to find out which best practices have generated success for FMCG brands on social.
Reports
How FMCG Brands Win at Social Media – 6 Best Practices
Download our report to find out which best practices have generated success for FMCG brands on social.
Forrester Wave Report 2020 Download the Forrester Wave™: Social Listening Platforms, Q4 2020 report to discover why Talkwalker was named a leader in social listening.
Reports
Forrester Wave Report 2020
Download the Forrester Wave™: Social Listening Platforms, Q4 2020 report to discover why Talkwalker was named a leader in social listening.
The Global State of Influencer Marketing in 2019 Influencer marketing report analyzing the hopes and fears of over 800 marketing and PR professionals regarding their influencer marketing initiatives in 2019.
Reports
The Global State of Influencer Marketing in 2019
Influencer marketing report analyzing the hopes and fears of over 800 marketing and PR professionals regarding their influencer marketing initiatives in 2019.
GCC finance industry: The rise of the challenger bank Challenger banks are leveraging consumer intelligence to get closer to consumers and to create a memorable customer experience.
Reports
GCC finance industry: The rise of the challenger bank
Challenger banks are leveraging consumer intelligence to get closer to consumers and to create a memorable customer experience.
Report: Focus on the Football Need to dig into the social data of the world's biggest football/soccer tournament? Here's the social intelligence from the 2022 championship.
Reports
Report: Focus on the Football
Need to dig into the social data of the world's biggest football/soccer tournament? Here's the social intelligence from the 2022 championship.
The Top 40 Airlines Ranked on Social Media Download the case study to find out which airline is the star of social media and learn social media tips and tricks to be successful in the airline industry.
Reports
The Top 40 Airlines Ranked on Social Media
Download the case study to find out which airline is the star of social media and learn social media tips and tricks to be successful in the airline industry.
Top Fashion Brands and Their Social Media Performance Read the case study to understand which fashion brand is truly loved on social media. Learn how fashion retailers can take advantage of social data.
Reports
Top Fashion Brands and Their Social Media Performance
Read the case study to understand which fashion brand is truly loved on social media. Learn how fashion retailers can take advantage of social data.
Industry report: E-commerce E-commerce is one of the fastest growing industries of 2020. From e-commerce giants, to traditional retailers and small businesses, this report looks how brands across the globe are leveraging online conversations to succeed amongst growing competition.
Reports
Industry report: E-commerce
E-commerce is one of the fastest growing industries of 2020. From e-commerce giants, to traditional retailers and small businesses, this report looks how brands across the globe are leveraging online conversations to succeed amongst growing competition.
Exploring the Cost of Living Conversation on Twitter Talkwalker teamed up with Twitter, as one of their Official Partners, to examine the cost of living conversation. This report looks at how the public is coping with the drastic consumer changes that the crisis is bringing.
Reports
Exploring the Cost of Living Conversation on Twitter
Talkwalker teamed up with Twitter, as one of their Official Partners, to examine the cost of living conversation. This report looks at how the public is coping with the drastic consumer changes that the crisis is bringing.
Brand Love 2022 - How sustainability builds love Brand Love is back for 2022. This year Talkwalker teamed up with Hootsuite, to create a new Brand Love Index. By analyzing over 2.6B conversations about 1500+ brands, we can reveal the most loved brands in the world.
Reports
Brand Love 2022 - How sustainability builds love
Brand Love is back for 2022. This year Talkwalker teamed up with Hootsuite, to create a new Brand Love Index. By analyzing over 2.6B conversations about 1500+ brands, we can reveal the most loved brands in the world.
Your Campaign Management Cheat Sheet A cheat sheet for marketers when tracking campaign performance on social filled with useful tips and sample graphics so you can save time when doing your reporting.
Marketing Essentials
Your Campaign Management Cheat Sheet
A cheat sheet for marketers when tracking campaign performance on social filled with useful tips and sample graphics so you can save time when doing your reporting.
Birdseye Report: Community analysis - #FinTwit As a Twitter Official Partner, we teamed up on the latest Birdseye report to analyze the state of the Financial Twitter community.
Reports
Birdseye Report: Community analysis - #FinTwit
As a Twitter Official Partner, we teamed up on the latest Birdseye report to analyze the state of the Financial Twitter community.
Report - Automotive Industry Ranked on Social Media Automotive Industry - Social Media Ranking Report | 29 auto giants go bumper to bumper on Facebook, Instagram, & Twitter.
Reports
Report - Automotive Industry Ranked on Social Media
Automotive Industry - Social Media Ranking Report | 29 auto giants go bumper to bumper on Facebook, Instagram, & Twitter.
Trending hashtag tracker template Track your trending hashtags, and monitor which ones are the most engaging, with our simple to use, free template.
Marketing Essentials
Trending hashtag tracker template
Track your trending hashtags, and monitor which ones are the most engaging, with our simple to use, free template.
Video content marketing strategy template Video marketing is key - increase conversion by 80%, boost brand awareness by 54%, rock SEO. Download your free video content marketing strategy template now!
Marketing Essentials
Video content marketing strategy template
Video marketing is key - increase conversion by 80%, boost brand awareness by 54%, rock SEO. Download your free video content marketing strategy template now!
Tesla Brand Report Example Read this example brand report about Tesla
Marketing Essentials
Tesla Brand Report Example
Read this example brand report about Tesla
Free eBook: Digital Marketing Strategy Guide A digital marketer's handbook for measuring impact, finding new ideas, executing great campaigns, planning marketing strategies, and proving results.
Marketing Essentials
Free eBook: Digital Marketing Strategy Guide
A digital marketer's handbook for measuring impact, finding new ideas, executing great campaigns, planning marketing strategies, and proving results.
Social media tips checklist Social media tips checklist. Best way to market on social media? Follow these 23 social media tips to create a rocking social media strategy and a beefed up ROI.
Marketing Essentials
Social media tips checklist
Social media tips checklist. Best way to market on social media? Follow these 23 social media tips to create a rocking social media strategy and a beefed up ROI.
Social media strategy templates Whether your strategy has failed so far, or it could just be better, these social media strategy templates and eBook will give you the boost you need
Marketing Essentials
Social media strategy templates
Whether your strategy has failed so far, or it could just be better, these social media strategy templates and eBook will give you the boost you need
Social media checklist bundle Social media checklist bundle | Download interactive social media templates - best practices, definitions, task lists, emoji glossary, and other stuff. Don't be a victim of social media overload?
Marketing Essentials
Social media checklist bundle
Social media checklist bundle | Download interactive social media templates - best practices, definitions, task lists, emoji glossary, and other stuff. Don't be a victim of social media overload?
SEO & PPC checklists SEO & PPC checklists |Stay on top of your pay-per-click advertising and search engine optimization with our free best practice templates.
Marketing Essentials
SEO & PPC checklists
SEO & PPC checklists |Stay on top of your pay-per-click advertising and search engine optimization with our free best practice templates.
Social media checklist Social media checklist - free download. Overwhelmed by social media? Daily, weekly, monthly, quarterly tasks? Download social checklist and maximize brand success.
Marketing Essentials
Social media checklist
Social media checklist - free download. Overwhelmed by social media? Daily, weekly, monthly, quarterly tasks? Download social checklist and maximize brand success.
Monthly marketing report example Get inspired for your reporting with this stimulating simulated monthly marketing report example
Marketing Essentials
Monthly marketing report example
Get inspired for your reporting with this stimulating simulated monthly marketing report example
Directory of Middle East Influencers A free directory of influencers based out of the Middle East.
Marketing Essentials
Directory of Middle East Influencers
A free directory of influencers based out of the Middle East.
Directory of Middle East Podcasts Free downloadable directory of the best podcast shows, networks and companies based out of the Middle East or focused on the Middle East.
Marketing Essentials
Directory of Middle East Podcasts
Free downloadable directory of the best podcast shows, networks and companies based out of the Middle East or focused on the Middle East.
The metrics to monitor to define success How do marketers define success? We gathered some global measurement experts to provide a detailed list of the metrics you should monitor to show your brand wins.
Marketing Essentials
The metrics to monitor to define success
How do marketers define success? We gathered some global measurement experts to provide a detailed list of the metrics you should monitor to show your brand wins.
Marketing plan bundle Marketing plan bundle
Marketing Essentials
Marketing plan bundle
Marketing plan bundle
Instagram Marketing Strategy Checklist The Ultimate Instagram Marketing Strategy Checklist - free download. Take your Instagram strategy to the next level. Download now!
Marketing Essentials
Instagram Marketing Strategy Checklist
The Ultimate Instagram Marketing Strategy Checklist - free download. Take your Instagram strategy to the next level. Download now!
Guide - Instagram for Business How to use Instagram for your business to gain customers, find new markets, innovate products, and more.
Marketing Essentials
Guide - Instagram for Business
How to use Instagram for your business to gain customers, find new markets, innovate products, and more.
Industry Experts Define Social Media Trends 50+ experts define the social media trends you need to know. And how you can profit from them right now!
Marketing Essentials
Industry Experts Define Social Media Trends
50+ experts define the social media trends you need to know. And how you can profit from them right now!
Free end of year marketing report template Help and inspiration for your end of year marketing report, with our free, simulated example. Insights, visualizations, and action points to turn your analysis into value for next year.
Marketing Essentials
Free end of year marketing report template
Help and inspiration for your end of year marketing report, with our free, simulated example. Insights, visualizations, and action points to turn your analysis into value for next year.
Crisis management templates Crisis management templates - free download. A roadmap to guide you through all crisis scenarios. An emergency checklist so you don't miss a trick. Download now!
Marketing Essentials
Crisis management templates
Crisis management templates - free download. A roadmap to guide you through all crisis scenarios. An emergency checklist so you don't miss a trick. Download now!
Quick Guide to digital marketing certificates A quick guide to social media platforms free marketing courses and certificates, helping you decide where to spend your time and efforts.
Marketing Essentials
Quick Guide to digital marketing certificates
A quick guide to social media platforms free marketing courses and certificates, helping you decide where to spend your time and efforts.
Content strategy template Content strategy template - free download. Maximize the impact of your content. Marketing KPIs, buyer persona template, project brief template, content worksheet, Download now!
Marketing Essentials
Content strategy template
Content strategy template - free download. Maximize the impact of your content. Marketing KPIs, buyer persona template, project brief template, content worksheet, Download now!
Crisis management dashboard template Our crisis management dashboard is the answer to staying ahead of potential disaster. Protect your brand.
Marketing Essentials
Crisis management dashboard template
Our crisis management dashboard is the answer to staying ahead of potential disaster. Protect your brand.
Content audit checklist Keep on top of your content channels, and identify exactly what you should be monitoring for effective social media listening and brand optimization
Marketing Essentials
Content audit checklist
Keep on top of your content channels, and identify exactly what you should be monitoring for effective social media listening and brand optimization
Consumer intelligence dashboard template Our consumer intelligence dashboard template shows you what you need to enable all your teams to filter data and pull previously hidden insights, so you can anticipate consumer needs.
Marketing Essentials
Consumer intelligence dashboard template
Our consumer intelligence dashboard template shows you what you need to enable all your teams to filter data and pull previously hidden insights, so you can anticipate consumer needs.
Campaign management dashboard template Our campaign management dashboard is the answer to staying on top of your digital campaigns. Analyze and organize data in real time for actionable insights.
Marketing Essentials
Campaign management dashboard template
Our campaign management dashboard is the answer to staying on top of your digital campaigns. Analyze and organize data in real time for actionable insights.
Brand reputation dashboard template Our brand reputation dashboard template shows you what you're missing. What you need to identify if you want to protect your most valuable asset. Your reputation.
Marketing Essentials
Brand reputation dashboard template
Our brand reputation dashboard template shows you what you're missing. What you need to identify if you want to protect your most valuable asset. Your reputation.
Best social posting times guide Discover the best times to post of your social channels, with this easy to use spreadsheet tracker.
Marketing Essentials
Best social posting times guide
Discover the best times to post of your social channels, with this easy to use spreadsheet tracker.
Your shortcut to H1 social media reporting Struggling to know what to include in your H1 social media reporting. Our example template will inspire you.
Marketing Essentials
Your shortcut to H1 social media reporting
Struggling to know what to include in your H1 social media reporting. Our example template will inspire you.
How Talkwalker helps Zoo Zurich understand social media Read our case study on how Zoo Zurich uses social data to its advantage
Case Studies
How Talkwalker helps Zoo Zurich understand social media
Read our case study on how Zoo Zurich uses social data to its advantage
Directory of Influencers in Africa A free directory of influencers based out of Africa.
Marketing Essentials
Directory of Influencers in Africa
A free directory of influencers based out of Africa.
How Talkwalker helps Yves Rocher understand today's consumers Yves Rocher: understanding today's consumers to develop cosmetics for tomorrow
Case Studies
How Talkwalker helps Yves Rocher understand today's consumers
Yves Rocher: understanding today's consumers to develop cosmetics for tomorrow
How Talkwalker helps UniCredit leverage insights to be consumer close UniCredit works with Talkwalker's consumer intelligence platform to find insights that enable the pan-European bank to remain consumer close.
Case Studies
How Talkwalker helps UniCredit leverage insights to be consumer close
UniCredit works with Talkwalker's consumer intelligence platform to find insights that enable the pan-European bank to remain consumer close.
How Talkwalker helped the Uni of Sydney prove the social media value Discover how the University of Sydney's 'Social Squad' increased engagement, views and brand sentiment, by aligning their social strategy to their brand goals.
Case Studies
How Talkwalker helped the Uni of Sydney prove the social media value
Discover how the University of Sydney's 'Social Squad' increased engagement, views and brand sentiment, by aligning their social strategy to their brand goals.
How Talkwalker is enabling STEF Group to use social listening In this use case, discover how STEF Group uses Social Listening and Consumer Intelligence to adapt to today's world and consumers.
Case Studies
How Talkwalker is enabling STEF Group to use social listening
In this use case, discover how STEF Group uses Social Listening and Consumer Intelligence to adapt to today's world and consumers.
How UNICEF responded in MENA to the infodemic using insights Discover how UNICEF MENARO's team leveraged conversational insights to combat the spread of misinformation around COVID-19 and vaccines in the MENA region.
Case Studies
How UNICEF responded in MENA to the infodemic using insights
Discover how UNICEF MENARO's team leveraged conversational insights to combat the spread of misinformation around COVID-19 and vaccines in the MENA region.
How Talkwalker enabled Square Enix to launch a video game This success story explores how Square Enix used the power of social listening to stay in tune with Final Fantasy VII fans whims.
Case Studies
How Talkwalker enabled Square Enix to launch a video game
This success story explores how Square Enix used the power of social listening to stay in tune with Final Fantasy VII fans whims.
How Talkwalker helps Servier Group use social intelligence This mini case study shows why Servier Italia chose Talkwalker for a complete view of their marketing and communication efforts.
Case Studies
How Talkwalker helps Servier Group use social intelligence
This mini case study shows why Servier Italia chose Talkwalker for a complete view of their marketing and communication efforts.
How Talkwalker helps Orange squeeze the most from social listening A look at how Orange uses Talkwalker's social listening solution to power their customer experience.
Case Studies
How Talkwalker helps Orange squeeze the most from social listening
A look at how Orange uses Talkwalker's social listening solution to power their customer experience.
An NBA team scores fan engagement with a data-driven social strategy How the social team drove 4x more video views — and won budget for additional hires — by leveraging audience and sentiment insights
Case Studies
An NBA team scores fan engagement with a data-driven social strategy
How the social team drove 4x more video views — and won budget for additional hires — by leveraging audience and sentiment insights
How Talkwalker helped Milwaukee Brewers turn brand noise Discover how the Milwaukee Brewers use social listening to protect their brand, measure their social media performance, keep track of the competition, and prove ROI to their sponsors in the stadium.
Case Studies
How Talkwalker helped Milwaukee Brewers turn brand noise
Discover how the Milwaukee Brewers use social listening to protect their brand, measure their social media performance, keep track of the competition, and prove ROI to their sponsors in the stadium.
How Talkwalker helped launch a product with the help of influencers Discover how natural cosmetics brand L'Occitane en Provence used micro influencers in a recent new product launch
Case Studies
How Talkwalker helped launch a product with the help of influencers
Discover how natural cosmetics brand L'Occitane en Provence used micro influencers in a recent new product launch
How Talkwalker enables Hydro-Québec create a customer-first strategy This case study shows how a public utility wins brand love with smart social listening and a surprisingly cheeky tone on social.
Case Studies
How Talkwalker enables Hydro-Québec create a customer-first strategy
This case study shows how a public utility wins brand love with smart social listening and a surprisingly cheeky tone on social.
How Talkwalker helped Nescafe Dolce Gusto brew up brand love Read and download the case study to learn how you can maximise the impact of your brand on social.
Case Studies
How Talkwalker helped Nescafe Dolce Gusto brew up brand love
Read and download the case study to learn how you can maximise the impact of your brand on social.
How Talkwalker helped a bank fix their social customer experience Learn how a major German bank was able to provide better social bustomer service through a combination of fast and precise social media monitoring.
Case Studies
How Talkwalker helped a bank fix their social customer experience
Learn how a major German bank was able to provide better social bustomer service through a combination of fast and precise social media monitoring.
How HelloFresh uses Talkwalker's social listening Discover how HelloFresh uses social listening to protect its brand, measure the performance of its marketing initiatives, keep track of industry trends and competitors and prove social ROI to the C-Suite.
Case Studies
How HelloFresh uses Talkwalker's social listening
Discover how HelloFresh uses social listening to protect its brand, measure the performance of its marketing initiatives, keep track of industry trends and competitors and prove social ROI to the C-Suite.
How Talkwalker helps Grubhub to listen to customers Case Study, Grubhub, customer insights, customer experience, social media listening, marketing campaigns
Case Studies
How Talkwalker helps Grubhub to listen to customers
Case Study, Grubhub, customer insights, customer experience, social media listening, marketing campaigns
How Talkwalker helps Dubai TV Channels make data-driven decisions Find out how Dubai TV Channels leveraged social media intelligence to make data-driven decisions that ultimately led to increased viewership, engagement, and fast decision-making.
Case Studies
How Talkwalker helps Dubai TV Channels make data-driven decisions
Find out how Dubai TV Channels leveraged social media intelligence to make data-driven decisions that ultimately led to increased viewership, engagement, and fast decision-making.
How DIE PR-BERATER proactively manages reputation How DIE PR-BERATER uses a comprehensive listening workflow, customized to the needs of the agency’s clients
Case Studies
How DIE PR-BERATER proactively manages reputation
How DIE PR-BERATER uses a comprehensive listening workflow, customized to the needs of the agency’s clients
How Talkwalker helped a pharma company to use social listening We partnered with Convosphere to discover how a pharma company used social listening to build stronger connections with their patients
Case Studies
How Talkwalker helped a pharma company to use social listening
We partnered with Convosphere to discover how a pharma company used social listening to build stronger connections with their patients
How Talkwalker helped Cargolux measure their sponsorship A case study on how Cargolux measured the impact of their sponsorship, and optimized their messaging for maximum community engagement. Oh, and there are whales in it too!
Case Studies
How Talkwalker helped Cargolux measure their sponsorship
A case study on how Cargolux measured the impact of their sponsorship, and optimized their messaging for maximum community engagement. Oh, and there are whales in it too!
How Talkwalker provides Bottomline a view of industry intelligence Fintech brand, Bottomline, uses Talkwalker insights to better understand industry conversations and build awareness for its brand and SMEs.
Case Studies
How Talkwalker provides Bottomline a view of industry intelligence
Fintech brand, Bottomline, uses Talkwalker insights to better understand industry conversations and build awareness for its brand and SMEs.
How Talkwalker helped Bonduelle break down data silos Bonduelle - a French FMCG - used Talkwalker to align its social media data and optimize its brand strategies in the company’s various businesses.
Case Studies
How Talkwalker helped Bonduelle break down data silos
Bonduelle - a French FMCG - used Talkwalker to align its social media data and optimize its brand strategies in the company’s various businesses.
How Bakamo & EVE used social listening to understand the gaming & HR A case study on how Bakamo used social analytics to reveal insights into EVE Online players, to help gamer development and reveal the skills people are gaming from the game
Case Studies
How Bakamo & EVE used social listening to understand the gaming & HR
A case study on how Bakamo used social analytics to reveal insights into EVE Online players, to help gamer development and reveal the skills people are gaming from the game
How ADIB used consumer intelligence to become UAE’s top banking app Abu Dhabi Islamic Bank uses Talkwalker's consumer intelligence to become UAE’s top banking mobile app.
Case Studies
How ADIB used consumer intelligence to become UAE’s top banking app
Abu Dhabi Islamic Bank uses Talkwalker's consumer intelligence to become UAE’s top banking mobile app.
How Bayes measured social media engagement to help navigate a project Talkwalker partners with Hootsuite to analyse how City University of London used social intelligence in the renaming of Bayes Business School
Case Studies
How Bayes measured social media engagement to help navigate a project
Talkwalker partners with Hootsuite to analyse how City University of London used social intelligence in the renaming of Bayes Business School
Big Game LVI insights album Super Bowl LVI insights report, exclusive data about the Big Game 2022
Reports
Big Game LVI insights album
Super Bowl LVI insights report, exclusive data about the Big Game 2022