How Talkwalker helped a bank fix their social customer experience
Learn how a major German bank was able to provide better social bustomer service through a combination of fast and precise social media monitoring.
Case study - How a major German bank overhauled their social customer experience
Providing an engaging, coherent experience on social media is a challenge for companies of all sizes in every industry.
Responses to customer requests must be fast and efficient, content needs to be interesting and helpful and good teamwork between marketing, PR and customer service teams is crucial.
Volksbank Mittelhessen, a German bank with an illustrious history, needed to upgrade their strategy to meet the demands of modern social customers and they turned to Talkwalker and 247GRAD CONNECT to find the right solution.
Through a combination of fast and precise social media monitoring and effective social media management, this major financial institution was able to:
Provide better social customer service by improving monitoring around their brand
Increase social media engagement by using data to understand the interests of their audience
Improve cross departmental teamwork by having a social software solution that allows for easy collaboration
Download the case study to find out how they did it:
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Case Studies
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Discover how Hong Kong airlines turned a pricing issue into a PR success. With the power of effective social listening, and an engaged social media presence, they shaped the conversation into a PR win.
How Talkwalker helps Grubhub to listen to customers Case Study, Grubhub, customer insights, customer experience, social media listening, marketing campaigns
Case Studies
How Talkwalker helps Grubhub to listen to customers
Case Study, Grubhub, customer insights, customer experience, social media listening, marketing campaigns
How Talkwalker helps Dubai TV Channels make data-driven decisions Find out how Dubai TV Channels leveraged social media intelligence to make data-driven decisions that ultimately led to increased viewership, engagement, and fast decision-making.
Case Studies
How Talkwalker helps Dubai TV Channels make data-driven decisions
Find out how Dubai TV Channels leveraged social media intelligence to make data-driven decisions that ultimately led to increased viewership, engagement, and fast decision-making.
How DIE PR-BERATER proactively manages reputation How DIE PR-BERATER uses a comprehensive listening workflow, customized to the needs of the agency’s clients
Case Studies
How DIE PR-BERATER proactively manages reputation
How DIE PR-BERATER uses a comprehensive listening workflow, customized to the needs of the agency’s clients
How Talkwalker helped a pharma company to use social listening We partnered with Convosphere to discover how a pharma company used social listening to build stronger connections with their patients
Case Studies
How Talkwalker helped a pharma company to use social listening
We partnered with Convosphere to discover how a pharma company used social listening to build stronger connections with their patients
How Deutsche Telekom performs real-time crisis Management Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.
Case Studies
How Deutsche Telekom performs real-time crisis Management
Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.
How Talkwalker helped Cargolux measure their sponsorship A case study on how Cargolux measured the impact of their sponsorship, and optimized their messaging for maximum community engagement. Oh, and there are whales in it too!
Case Studies
How Talkwalker helped Cargolux measure their sponsorship
A case study on how Cargolux measured the impact of their sponsorship, and optimized their messaging for maximum community engagement. Oh, and there are whales in it too!
How Talkwalker provides Bottomline a view of industry intelligence Fintech brand, Bottomline, uses Talkwalker insights to better understand industry conversations and build awareness for its brand and SMEs.
Case Studies
How Talkwalker provides Bottomline a view of industry intelligence
Fintech brand, Bottomline, uses Talkwalker insights to better understand industry conversations and build awareness for its brand and SMEs.
How Talkwalker helped Bonduelle break down data silos Bonduelle - a French FMCG - used Talkwalker to align its social media data and optimize its brand strategies in the company’s various businesses.
Case Studies
How Talkwalker helped Bonduelle break down data silos
Bonduelle - a French FMCG - used Talkwalker to align its social media data and optimize its brand strategies in the company’s various businesses.
How Bakamo & EVE used social listening to understand the gaming & HR A case study on how Bakamo used social analytics to reveal insights into EVE Online players, to help gamer development and reveal the skills people are gaming from the game
Case Studies
How Bakamo & EVE used social listening to understand the gaming & HR
A case study on how Bakamo used social analytics to reveal insights into EVE Online players, to help gamer development and reveal the skills people are gaming from the game
How ADIB used consumer intelligence to become UAE’s top banking app Abu Dhabi Islamic Bank uses Talkwalker's consumer intelligence to become UAE’s top banking mobile app.
Case Studies
How ADIB used consumer intelligence to become UAE’s top banking app
Abu Dhabi Islamic Bank uses Talkwalker's consumer intelligence to become UAE’s top banking mobile app.
How Bayes measured social media engagement to help navigate a project Talkwalker partners with Hootsuite to analyse how City University of London used social intelligence in the renaming of Bayes Business School
Case Studies
How Bayes measured social media engagement to help navigate a project
Talkwalker partners with Hootsuite to analyse how City University of London used social intelligence in the renaming of Bayes Business School
Big Game LVI insights album Super Bowl LVI insights report, exclusive data about the Big Game 2022
Reports
Big Game LVI insights album
Super Bowl LVI insights report, exclusive data about the Big Game 2022