Location Insights

Enhance your customer experience faster

Create better experiences at every location, with AI-powered review insights

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Built for:

Tailor your marketing strategies, with a detailed understanding of your customer needs at a country, region, and store level.
Find conversation drivers, and learn how to engage trending topics with truly localized messaging.

 

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Location Insights Global view
Identify customer needs, trends, and preferences from reviews, to discover opportunities or pain points across your demographics.
Combine review data with other sources, to create more personalized products and experiences.

 

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Location Insights Conversation Drivers
Compare locations with the highest and lowest ratings to discover what engages consumers or turns them away.
Create tailor-made experiences that match location-based needs, and engage global customers at every level.
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Location Insights Regional Insights

Know what your customers think, at every level

Location Insights Identify pitfalls and opportunities

Identify pitfalls & opportunities

Delve into the nuances of customer satisfaction, to pinpoint the exact elements that influence your reviews.

Gather granular insights on local compliments and complaints.

Location Insights Understand your key locations’ performance

Understand your key locations’ performance

Deep dive into your location performance, by zooming into country, city, or street-level reviews.

Make informed decisions about expansions, local marketing improvements, and customer experience enhancements.

Location Insights Visualize and compare your locations ratings

Visualize & compare your locations' ratings

View your local performance on a global scale, by mapping performance in one easy-to-understand visual.

Quickly identify the countries, regions, or stores that are underperforming, and why.

Location Insights Benchmark against competitors

Benchmark against competitors

Benchmark your review against competitors to find new areas for growth.

Improve your performance by learning from your competition’s shortcomings.

Talkwalker is the best Social Listening platform available in 2024 FY 2025-8 (2)

Create location alerts to stay ahead of problems

Set up instant alerts to warn key stakeholders of any review changes.

Be the first to know if there’s a sudden spike in traffic or a drop in sentiment.

AI Summary

Get faster insights through AI Summaries

Don’t waste hours reading hundreds of reviews.

Add AI Summaries to your alerts, reports or dashboards to quickly understand conversation topics.