Built for:
Tailor your marketing strategies, with a detailed understanding of your customer needs at a country, region, and store level.
Find conversation drivers, and learn how to engage trending topics with truly localized messaging.
Identify customer needs, trends, and preferences from reviews, to discover opportunities or pain points across your demographics.
Combine review data with other sources, to create more personalized products and experiences.
Compare locations with the highest and lowest ratings to discover what engages consumers or turns them away.
Create tailor-made experiences that match location-based needs, and engage global customers at every level.
Know what your customers think, at every level
Identify pitfalls & opportunities
Delve into the nuances of customer satisfaction, to pinpoint the exact elements that influence your reviews.
Gather granular insights on local compliments and complaints.
Understand your key locations’ performance
Deep dive into your location performance, by zooming into country, city, or street-level reviews.
Make informed decisions about expansions, local marketing improvements, and customer experience enhancements.
Visualize & compare your locations' ratings
View your local performance on a global scale, by mapping performance in one easy-to-understand visual.
Quickly identify the countries, regions, or stores that are underperforming, and why.
Benchmark against competitors
Benchmark your review against competitors to find new areas for growth.
Improve your performance by learning from your competition’s shortcomings.
Create location alerts to stay ahead of problems
Set up instant alerts to warn key stakeholders of any review changes.
Be the first to know if there’s a sudden spike in traffic or a drop in sentiment.
Get faster insights through AI Summaries
Don’t waste hours reading hundreds of reviews.
Add AI Summaries to your alerts, reports or dashboards to quickly understand conversation topics.