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Customer Experience

Customer Experience

Improve your relationship with customers and their experience with your brand.

Identify customer pain points by analyzing discussions on public forums and social networks
Improve social customer service by using smart filters and tagging to sort through customer responses
Benchmark social customer support efforts using sentiment-based social KPIs

Social media analytics made easy

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Create the perfect customer experience on every channel
Identify customer issues using smart filters
Identify customer issues using smart filters

Instantly uncover problems with customer experience using up to 50 different customizable filters. Pinpoint strengths and weaknesses and prioritize areas for refinement.

Instantly uncover problems with products and services using up 50 different customizable filters. Pinpoint product strengths and weakenesses and prioritize areas for refinement.
Get to know your audience
Get to know your audience

Discover the optimum times to post by identifying when your audience is online. Find out what types of posts drive the most engagement on social channels.

Optimize social efforts using IQ Apps
Optimize social efforts using IQ Apps

Improve social channel performance using in-depth analytics for Twitter, Facebook, Instagram and more. Quickly identify top performing channels, content and post types.