Skip to content
Featured image for Case Study - Deutsche Telekom: Real-Time Crisis Management using a Social Listening Powered Situation Room

How Deutsche Telekom performs real-time crisis Management

Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.

Case Study - Deutsche Telekom: Real-Time Crisis Management using a Social Listening Powered Situation Room

Deutsche Telekom used the power and flexibility of Talkwalker social data intelligence to create a situation room for crisis management that helps them to avert potentially damaging issues from spiralling out of control.

Download this case study to find out how Deutsche Telekom:

  • Developed a state-of-the-art crisis management system powered by real-time social listening

  • Averted crisis situations that would have hit share prices and weakened sales

  • Saved significant amounts of time and improved communication by creating customized social intelligence reports for each department

Share this resource

Download the case study

* indicates required fields

Related Resources

[Template] Consumer behavior analysis Consumer behavior analysis template | 76% of consumers expect companies to recognize their needs. Understand what drives them and you'll sell more.
Featured image for [Template] Consumer behavior analysis

Marketing Essentials

Template Consumer behavior analysis

Consumer behavior analysis template | 76% of consumers expect companies to recognize their needs. Understand what drives them and you'll sell more.
How Deutsche Telekom performs real-time crisis Management Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.
Featured image for Case Study - Deutsche Telekom: Real-Time Crisis Management using a Social Listening Powered Situation Room

Case Studies

How Deutsche Telekom performs real-time crisis Management

Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.
Social media messaging checklist Social media messaging checklist - free download. Best practices for writing perfect social media messages. Download social messaging checklist and find your voice.
Featured image for Social media messaging checklist

Marketing Essentials

Social media messaging checklist

Social media messaging checklist - free download. Best practices for writing perfect social media messages. Download social messaging checklist and find your voice.