Customer Intelligence

Get closer to your customer

Listen to critical customer feedback,questions, conversations across a range of touchpoints for a 360 degree view.

 

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Capture unseen opportunities through customer-centricity.

  • Easily analyze customer data from the sources that matter to you, combined in one place to identify friction, feeling, and risk, and optimize your processes.
  • Quickly uncover essential customer themes using our proprietary machine learning and NLP (Natural Language Processing) technology.
  • Turn feedback of your brand or product into rapid marketing, product, and ecommerce innovation.

Know what your customers think, say, and do.

  • Drive faster & more confident enterprise-wide decision making by integrating a rich source of VoC insights from all stages of the customer journey into your innovation process.
  • Democratize data and establish a single source of truth by combining critical enterprise-wide customer conversations into one unified 360-degree view.
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Minimize the time from insight to impact.

  • Leverage custom dashboards to ensure that each team gets the right insights at the right time.
  • Break data silos with a single platform for all your business centers.
  • Ask better questions & get faster answers to drive business impact.