Discover your customer complaints online, not in the headlines.
Get instant customer feedback from across the internet, enabling you to understand and resolve customer issues before they bubble into a crisis. Optimize your experience with a constant loop of consumer insights, to drive better results across all departments.
Complete your single customer view.
Combine deep social listening with reviews, surveys, and owned data, to get a 360° view of your customer. Use AI-enabled insights to understand their expectations and perceptions, to identify where your brand is missing the mark.
Personalize every step of the customer journey.
Improve your CX strategy with detailed customer journey insights. Monitor buying signals, and react to objections before they cause a bottleneck. Connect closer with your customers than ever before, with personalized and relevant content touchpoints.