How Deutsche Telekom performs real-time crisis Management
Discover how the telecom giant used Talkwalker to create a social listening powered situation room to manage crisis and listen to its customers.
Case Study - Deutsche Telekom: Real-Time Crisis Management using a Social Listening Powered Situation Room
Deutsche Telekom used the power and flexibility of Talkwalker social data intelligence to create a situation room for crisis management that helps them to avert potentially damaging issues from spiralling out of control.
Download this case study to find out how Deutsche Telekom:
Developed a state-of-the-art crisis management system powered by real-time social listening
Averted crisis situations that would have hit share prices and weakened sales
Saved significant amounts of time and improved communication by creating customized social intelligence reports for each department
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