Protect your brand reputation with Talkwalker crisis management
Stay ahead of potential crises with real-time social and media monitoring across social media, millions of websites, video, audio, and more.
Top brands use Talkwalker for crisis management
Our packages
Listen
The essential social listening and media monitoring starter kit
Unlimited users
Features included:
– Industry-leading social listening and media monitoring
– Custom reports and alerts
– IQ Apps: pre-built use case dashboards
– Ideal volume for a starter social listening program
– Blue Silk™ AI: Helps you understand fundamentals better - your audiences and your brand
Analyze
Go beyond social listening with robust social benchmarking
Unlimited users
Features included:
– Industry-leading social listening and media monitoring
– Custom reports and alerts
– IQ Apps: pre-built use case dashboards
– 2X volume for deeper insights from social listening
– Blue Silk™ AI: Helps with deeper analysis and identifies more nuanced insights
– Custom dashboards and analytics of KPIs important to your business
– Social benchmarking across owned/ earned channels and against competitors
Most popular
Business
Enterprise-grade consumer intelligence for strategic initiatives
Unlimited users
Features included:
– Industry-leading social listening and media monitoring
– Custom reports and alerts
– IQ Apps: pre-built use case dashboards
– 12X volume for strategic insights from social listening
– Blue Silk™ AI: Surfaces critical actionable insights for your strategic initiatives
– Custom dashboards and analytics of KPIs important to your business
– Social benchmarking across owned/ earned channels and against competitors
– Enterprise features and governance, to scale across regions and teams
Premium
All the magic of Talkwalker’s consumer intelligence platform
Unlimited users
Features included:
– Industry-leading social listening and media monitoring
– Custom reports and alerts
– IQ Apps: pre-built use case dashboards
– 20X volume, to power org-wide consumer intelligence
– Blue Silk™ AI: Reveals holistic perspectives and opportunities to transform your business
– Custom dashboards and analytics of KPIs important to your business
– Social benchmarking across owned/ earned channels and against competitors
– Enterprise features and governance, to scale across regions and teams
Crisis management is ideal for:
Keep the damage control to a minimum.
Turn a potential crisis into a minor blip in conversation with real-time alerts that ping you at the first mention of negativity.
Maintain constant control of your narrative.
Identify and address negative sentiment before it becomes a crisis, so you can keep launching social content that boosts your brand.
Become irreplaceable to your clients.
Surprise your clients with a crisis management plan that identifies threats early, prevents crises, and mitigates reputation damage in the face of unforeseen circumstances.
Talkwalker brings real-time data and the ability to respond extremely fast, providing a speed that is vital for effective reputation and crisis management.Never miss a thing with the broadest coverage on the market
Get an in-depth view of what consumers, customers, and competitors are saying about your brand. No other crisis management tool covers as many sources as Talkwalker.
Prevent a reputation crisis before it starts
Track and analyze conversations across 30 social networks and 150+ million websites—and address negative sentiment before it affects your brand at all.
Improve your crisis communication management plans
Maintain a constant and granular view of brand and competitor sentiment across 239 countries and regions, so your crisis management plans reflect real-world market conditions as they evolve.
Respond to an ongoing crisis in real time
In the event of a crisis, become known for your quick response time with the help of custom alerts that keep your brand part of the conversation.
Recover quickly from a social media crisis
Where some reputation damage is unavoidable, make a quick recovery by tracking conversation trends that reveal opportunities for positive brand boosts.
Crisis and emergency management that adapts to global markets
Everything you need to manage crises, negativity, and misinformation is in the Talkwalker dashboard.
Global multi-channel coverage
Monitor 30 social networks and 150 million websites across 239 countries and regions.
Visual listening
Detect brand mentions in images, video, and audio — because coverage doesn't just happen in text.
Real-time alerts
Find out when a crisis might be forming, when sentiment is changing, and when to put your crisis management plan into action.
Competitor crisis monitoring
Monitor your competitors for any potential crises to gain an advantage when the opportunity presents itself.
AI summaries
Condense the latest threats into digestible daily, weekly, or monthly summaries.
Conversation clusters
View a map of conversations that are connected to each other, so you’re always responding to what’s most pressing.
Experience the power of Talkwalker with a demo tailored just for you.
Our deep industry experts help and guide you every step of the way.
What can I expect?
- The power of Generative AI in the leading consumer intelligence platform
- Spend less time analyzing data and more time on actions that drive brand impact
- Purpose-built to help you accomplish your use cases faster and get to the next level
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