Retail & E-commerce

Build seamless experiences in a fast-moving industry using consumer insights

Anticipate upcoming trends

From brick and mortar to online shopping, retail has evolved and provides an omnichannel experience for consumers. Social listening is the bridge to merge conversations around what happens with your online checkout or the store down the road.

Why Talkwalker

Let customers guide your innovations

Track popular hashtags, favorite products, and sentiment, to create value at every touchpoint of the buying experience. Use real-time insights to design the next season or develop a flash sale campaign.

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Optimize your campaigns on the go

Manage your campaign performance in one platform by tracking earned, owned and paid media through our dashboards. Improve cross-channel marketing continuously, with all your data in one place.

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Find key influencers for your next campaign

Boost your upcoming campaign with influencers who'll promote your brand to their followers. Customers will crave your products based on recommendations from the right people.

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Our Clients in
Retail & E-commerce

As the e-commerce model grows in popularity, established companies are accelerating their digital transformation initiatives and upcoming brands are exploring new sales channels and potential partnerships.

Excerpt from

"E-commerce is changing: How can brands adapt?"

See the report

Publications

Learn what social listening can do for your brand. Leverage our insights to get ahead in this competitive industry.

Blog

What’s brand equity and how to measure it

Why should strong brand equity be every brand’s goal? Because customers buy their products, whatever the price. Whatever the features. These brands are ...

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Blog

Free Twitter analytics tools - with views from experts

Tweets. 6,000 per second. 350,000 per minute. 500M per day. 200B per year. YIKES! That's a whole heap of social media data. Tweets include ads, customer opinions, ...

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Blog

The marketing KPIs to benchmark your brand love

Building brand love is an essential step to post-lockdown success. But what marketing KPIs should you be measuring to monitor your love? In this blog, ...

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Blog

Revealed: Middle East & Africa’s favorite brands

Middle East and Africa’s favorite brands have recently been unveiled in Talkwalker’s latest industry report ‘Brand Love 2021’. The report ...

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Blog

America's Favorite Brands

You probably have a favorite brand. It’s probably different from your friend’s favorite, your parents’ favorite. But the reasons why ...

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Blog

Why data quality is damaging your brand - and how to fix it

The good news. Data is now driving more and more businesses to success. The hard news. Data quality is more important than ever - and ...

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Case studies

Smart Social Report: How to reach Gen Z, and why it matters

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Blog

The best sentiment analysis tools

Humans. So clever. We read words and know whether they’re giving a positive or negative vibe. We see beyond sarcasm and understand the ...

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Blog

9 voice of the customer tools and tips

Well, well, well… what do we have here? Voice of the customer tools have entered the chat. With brands focusing more and more on ...

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