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Retail & E-commerce

Build seamless experiences in a fast-moving industry using consumer insights

Anticipate upcoming trends

From brick and mortar to online shopping, retail has evolved and provides an omnichannel experience for consumers. Social listening is the bridge to merge conversations around what happens with your online checkout or the store down the road.

Why Talkwalker

Let customers guide your innovations

Track popular hashtags, favorite products, and sentiment, to create value at every touchpoint of the buying experience. Use real-time insights to design the next season or develop a flash sale campaign.

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Optimize your campaigns on the go

Manage your campaign performance in one platform by tracking earned, owned and paid media through our dashboards. Improve cross-channel marketing continuously, with all your data in one place.

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Find key influencers for your next campaign

Boost your upcoming campaign with influencers who'll promote your brand to their followers. Customers will crave your products based on recommendations from the right people.

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Our Clients in
Retail & E-commerce

As the e-commerce model grows in popularity, established companies are accelerating their digital transformation initiatives and upcoming brands are exploring new sales channels and potential partnerships.

Excerpt from

"E-commerce is changing: How can brands adapt?"

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Publications

Learn what social listening can do for your brand. Leverage our insights to get ahead in this competitive industry.

Blog

Best social media campaigns 2022

I won’t tell you about 2022. You lived it. The good, the bad, the ugly. It's been a year like no other. Yet, here ...

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Blog

How to utilize social media analytics in banking

Most retail banks and financial services today are on a journey towards building a digital first presence, through digital and mobile banking applications, and omnichannel ...

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Blog

11 steps for PR Crisis Management

Do you get a buzz from PR crisis management? I do, but don’t tell! Panic gets you nowhere, while balance keeps your brand ...

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Blog

Axiata Group emerges as the Top 10 Most Loved Brand in Asia Pacific

This post was originally posted on the Axiata Digital Agency website. The background The term “unprecedented” took the world by storm in 2020 and 2021 ...

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Blog

How can social media listening increase customer advocacy?

“The more advocates you have, the fewer ads you have to buy.” - Dharmesh Shah, Founder and CTO of Hubspot. This statement encapsulates ...

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Blog

What is image analysis?

Something we can't live without. Images grab our attention. They’re memorable. They’re engaging. We share them. Big time! Should brands care? ...

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Blog

18 best consumer research tools and datasets

Consumers buy from social media, which is why brands need a social presence if they want to reach them. But simply setting up an account ...

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Blog

Trend analysis - types, benefits, examples

Do you dream about finding the next big consumer trend? Management consultant Peter Drucker said, “You cannot predict the future, but you can create ...

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Blog

How to use the metaverse — An expert perspective

Brands in the Asia Pacific region, from Hyundai to Ralph Lauren, have been running metaverse activations from as early as 2021. And it’s not ...

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