Meg's blog
Consumer insights guide
We expect a high-quality customer experience and the best products and services. Anything less, and we walk. Capturing consumer insights will enable your brand to create informed marketing strategies based on consumer behavior. Your brand will be able to adapt to fast-moving consumer preferences and predict new expectations. Insights-driven brands will lead in their market. They will survive...
Read more
Consumer behavior in marketing
I’m always banging on about data. Collecting it. Analyzing it. Visualizing it. While you’ll find consumer insights, there are other factors to consider when defining consumer behavior in marketing. Culture,...
Read more
How to manage customer review data
Super excited to let you know that we’ve acquired Reviewbox, an all-in-one review management platform. We’re currently integrating Reviewbox’s e-commerce data into our consumer intelligence platform, to give you additional...
Read more
Best text analytics tools & guide
Hidden inside your organization, there’s a wealth of untapped information about consumers. With text analytics tools you can convert this unstructured text into meaningful data. To measure consumer opinion, user...
Read more
Consumer intelligence guide & tools
Why are consumers choosing your competitors' products and not yours? Buyers, spoilt for choice, are more demanding and less loyal. A streamlined customer experience will win new customers and reduce...
Read more
What is customer data integration (CDI)?
Customer data integration - CDI - is a process that consolidates and manages data about your customers taken from multiple sources. It helps you drive sales and revenue by identifying...
Read more
How to conduct a competitor analysis
Why are your competitors outranking you? What are their strengths? Their weaknesses? What marketing strategies are they following? Which keywords are they ranking for? What countries are they targeting? Competitor...
Read more
How to create a social media report
You and your team spent days preparing your latest social media campaign. Preparation was intense, working late, pizza on speed dial. Now what? Show your boss what you’ve achieved. A...
Read more
What’s brand equity and how to measure it
Why should strong brand equity be every brand’s goal? Because customers buy their products, whatever the price. Whatever the features. These brands are top of peoples’ minds, providing a positive customer experience, and generating brand awareness that communicates with consumers’ values. They deliver on promises. Is your brand the first that comes to mind with consumers? Fancy a cola?
Read more
Free Twitter analytics tools - with views from experts
Tweets. 6,000 per second. 350,000 per minute. 500M per day. 200B per year. YIKES! That's a whole heap of social media data. Tweets include ads, customer opinions, political rants, jokes,...
Read more
The best sentiment analysis tools
Humans. So clever. We read words and know whether they’re giving a positive or negative vibe. We see beyond sarcasm and understand the true sentiment. We get slang. We get...
Read more
19 customer experience metrics to monitor
Your product screams quality and it won’t break the bank. Why are sales dropping? Times have changed. So have consumers. Loyalty has gone beyond product or price. Consumers expect a...
Read more
11 steps for PR crisis management
Do you get a buzz from PR crisis management? I do, but don’t tell! I understand that panic gets you nowhere, while balance keeps your brand on track. Diffuse the situation, and potentially you can turn a minus into a plus. My 11 steps for handling a PR crisis, walks you through before, during, and after a crisis. Ready?
Read more
Why use speech analytics tools
Quality management, customer feedback, brand mentions, product development, competitor analysis, team training, trends, consumer insights, improved CX, podcast monitoring, conversational intelligence, fraud management. This. This is what speech analytics tools...
Read more
How to become a customer-centric brand
Is your company product-centric? Creating products that you hope consumers will buy? Okay, that could be where you’re going wrong. Customer-centric brands put the customer at the heart of their...
Read more
How to write an RFP for marketing
Yikes! Your boss wants you ranking on page one for 20 keywords in six months. Your website is tired and hard to navigate, and the board wants it updated by...
Read more
15 free hashtag tracking tools - from the experts - 2021
Tracking and analyzing hashtags is key to planning and managing an effective campaign on social media.
Read more
Best online reputation management tools & guide
What happens on the Internet, stays on the Internet. Forever! Social media gave consumers a voice. A loud voice. Awesome, if they’re toasting your brand. Not so cool if it's...
Read more
Conversation analysis guide & tools
Conversation analysis takes social listening to the next level. Looking beyond what’s being said about your brand, and understanding the tone and emotion behind consumer conversations. Analyzing your target audience...
Read more
Why invest in an enterprise-level social listening tool
Engage with audiences quickly and at scale. Respond to actionable posts in real time. Mitigate risks. Prevent crises. Enterprise-level social listening tools are knowledge-intensive. To get the best out of...
Read more
What is image analysis?
Something we can't live without. Images grab our attention. They’re memorable. They’re engaging. We share them. Big time! Should brands care? Yes. With over 3 billion images shared online every day, how can brands police their logo? Protect their reputation? Boost awareness? I’d like to talk to you about image analysis. The technology as it was. As it is. As...
Read more
How to conduct a brand audit
Tough love! Your brand isn’t perfect. Your logo's looking tired, no? Losing sales to competitors? What happened to all your social media followers? Ooh, why is there a huge spike...
Read more
Best social media campaigns 2020
Last year was brutal. Which means those brands that created the best social media campaigns of 2020, should be applauded. Loudly. Social can be a tough channel. Competition. Negative comments.
Read more
Market research tools & guide
Looking to jump into a new market? Change your marketing strategy? Launch a new product? If you want to win, if you want your business to survive, you have to...
Read more
Social media tips for marketers
Wow! A traffic jam. Hundreds. No. Thousands of people eager to reach my website. How did I do it? Social media. A platform for promoting your brand. And… a unique place where you can listen, engage, and build relationships. I’m gonna share my 23 social media tips with you…...
Read more
End of year marketing report guide
A good end of year marketing report isn’t about proving your strategy was a success - goals and KPIs reached. A good EOY annual report should provide actionable insights that...
Read more
The Forrester Wave™: Social Listening Platforms, Q4 2020 - Talkwalker a Leader
We’ve big news to share! Foremost global research and advisory firm Forrester, has named Talkwalker a Leader in The Forrester Wave™: Social Listening Platforms, Q4 2020 Report. The report states...
Read more
What is performance benchmarking?
How does your business stack up against your competitors? Your industry? Better? Worse? No idea? I’m not talking about profits. I’m talking processes, operations, time to market, customer retention. A...
Read more
SEO vs PPC - Which is best for your brand?
Google processes 3.5B+ searches every day. 40,000 per second. How are you going to get your brand noticed? Your website ranking above your competitors? SEO vs PPC - the two...
Read more
Essential guide | Social media advertising
Bad news. Getting your content noticed is harder and harder. Search engine ranking factors. Social media algorithms. Not to mention the constant stream of new content. They’re conspiring against us.
Read more
How to create your PR strategy
Looking to get eyeballs on your brand? To promote your products and services to a new audience? Public relations defines how a company communicates with people - customers, prospects, partners,...
Read more
Essential guide | Paid vs earned vs owned media
Would you like me to explain the difference between paid vs earned vs owned media? Sure. Understanding how to capitalize on each media type, will help you create a more...
Read more
Build the best social media engagement strategy
What's your social media engagement strategy? Hurling content at Twitter, all day, every day? Sell, sell, sell! Not working, is it? If you’re looking for more engagement, ultimately bringing leads and brand awareness, treat consumers as friends. Chat with and listen to them, help them, ask questions, have fun. Let’s create some social media engagement strategies...
Read more
Brand monitoring | Find brand mentions
Any clue as to what consumers are saying about your brand? Do you have a good brand reputation? Or bad? Brand monitoring - finding brand mentions - is the most...
Read more
From marketing strategy to marketing plan - your complete guide
Creating your marketing strategy is a challenge. Your first challenge. Your second, is drawing up your marketing plan. Together, they’ll guide you and your team towards determining your goals, finding...
Read more
Sentiment analysis guide
Find out what consumers think of your brand. I dare you... Understanding consumer conversations starts with online sentiment analysis - opinion mining. Reading the emotional tone behind users’ comments. How...
Read more
What is influencer marketing?
94% of marketers use influencer marketing because it drives 11x more ROI than traditional marketing. What is influencer marketing? Not - as voiced by many critics - a trend. It works. It works big! Reach a larger audience. Increase conversions, trust, ROI, and brand awareness. Here’s how...
Read more
Which social media metrics matter?
Is social media a big thing in your company? Paid social. Customer support. Promoting content. Eating up time and money, how do you prove to your boss it’s working? What...
Read more
Glossary of Social Media Terms
UPDATED - Social Media: a collection of online communication channels encouraging input from communities, interaction between users, the sharing of information, collaboration, opinions, rants, and fun - lots of fun.
Read more
How to develop your content strategy
You can’t rely purely on social media for promotion. Updating your website content once a year, won't work. Creating masses of great content without a content strategy… is a time...
Read more
11 marketing assets you missed
Throughout the year, we share marketing assets to help you on your marketing journey. To increase awareness of your brand. To drive your marketing campaigns. To prepare you for a...
Read more
How to create your marketing plan template
A strategic marketing plan drives your marketing initiatives. It guides your product development to meet the needs of your target market. A high level marketing plan shows consumers why you’re...
Read more
Best data visualization tools
Welcome to the age of big data! Data critical for strategic decision-making. To make this data profitable, it has to be user-friendly. With the human brain processing images 60,000 times...
Read more
The complete social media analytics guide
[UPDATED] Do you know what to measure? How to find and analyze social data that'll enable you to make smart business decisions? Having a social media analytics strategy will help...
Read more
Marketing to Millennials | In their own words
There are over 80 million Millennials in the US alone. Spending $600 billion per year. They’re tech-savvy. They’re opinionated. They crave authentic content. Talk at them, and they’ll ignore you. If you want your brand to be heard by Generation Y, you need to speak the same language. Marketing to Millennials, in their own words...
Read more
9 best crisis management tools
69% of businesses have experienced a crisis in the last five years. 29% don’t have a crisis management team. Brands are exposed on social media. They’re vulnerable to consumer attacks.
Read more
57 best social media analytics tools & guide
What are people saying about your brand on social media? Are they happy? Angry? Use social media analytics tools to find this social data, analyze it, and make informed business...
Read more
Definitive guide to PR measurement
PR experts, I’m talking to you. You’re investing considerable time and money into PR campaigns. Were they successful? Effective? Big fail? I realize that PR measurement is painful, but without...
Read more
Holiday marketing reading
Relax. Smear on the SPF 50. Guzzle your cocktail. Check out my ultimate holiday marketing reading list. Lose yourself in marketing insights. Absorb lots of thinky stuff. Collect your cool freebies. Look out for the elephant…...
Read more
The best social listening tools
No longer just a soapbox for shouting out your opinions. Way beyond a mere advertising billboard. Social media plays a key role in marketing, customer support, product development and crisis...
Read more
Plan your 2021 marketing & social strategy with 6 must-haves
Sharpen your skill-set as a marketer with the best digital marketing resources in the industry. I’ve created a library, stuffed to the rafters with expert opinions, free templates, tips and...
Read more
The best Facebook analytics tools
Facebook is a social media platform where you share your life, your cat’s life, your dinner. With friends, family, colleagues, the world. Facebook is a business-generating, marketing tool. Back in...
Read more
Best Instagram analytics tools
Fancy exposing yourself to over 1 billion people? Straight up! Instagram, initially an online photo album - cats, holiday pics, fluorescent cocktails - has grown up. Now a brand’s dream,...
Read more
Guide | What is social media listening & why is it important?
If you don’t listen to consumers, why should they listen to you? You won’t hear about consumers’ pain points. You'll ignore requests for help. You’ll miss feedback on your products.
Read more
How to get the most out of user-generated content
90% of consumers say that user-generated content influences their purchasing decisions. Impressive! Exploiting UGC isn’t a new thing. But with 86% of millennials regarding consumers’ comments as an indicator of...
Read more
9 best video analytics tools
The Internet is gridlocked with visual traffic! Great for brands - boosting brand awareness and trust. Downside? Protecting their trademark, their customers, their brand’s reputation. Globally, videos will make up...
Read more
How to find the best Instagram influencers to promote your brand
Seen our influencer marketing survey? 69% of respondents said influencer marketing is their strategic priority. ONLY 69%! C’mon guys, you should be milking this cash cow. Influencer marketing delivers 11 x higher ROI than traditional forms of marketing. In this guide, I’m going to look at Instagram influencers - taking over the world one follower at a time.
Read more
Talkwalker is something else!
Talkwalker is more than a social listening tool. Much more. Talkwalker is the BEST social listening tool. Sure, I’m blowing our own trumpet. But, I fear that you aren’t getting...
Read more
Social media measurement guide
Obviously, you're using social media. Who isn't? But... are you measuring your results? Without social media measurement, how will you know if your campaigns are working? Whether you're meeting business...
Read more
What is AI? What are the AI trends? Marketing experts have their say!
What is AI? The conversations about artificial intelligence have stirred up controversy, fueled debate, and spooked. Scaremongering, fake news, blatant untruths have created a reluctance to even consider an artificial...
Read more
Marketers' guide to competitive intelligence
What is a competitive intelligence program (CIP) and why do you need one? The collection and analysis of data about your industry, marketplace, competitors, and their products. The results demonstrate competitive activity and enable strategic decision making. Let's look furher...
Read more
How Bonduelle turned social media data into actionable insights
Bonduelle is a global market leader in canned, frozen, fresh, and ready-to-use vegetables. “We want to involve talents who share our values (concern for people - confidence - openness -...
Read more
The Forrester Wave™: Social Listening Platforms, Q3 2018 - Talkwalker a Strong Performer
Big news! Leading global research and advisory firm named Talkwalker as a Strong Performer in the Forrester Wave™: Social Listening Platforms, Q3 2018. Recognized for our “vision to create a...
Read more
Essential holiday reading - stuff your boss expects you to know
SCHOOOOOL’S OUT FOR SUMMER! With a heap of free time on your hands, there’s a danger you’re gonna get bored - LOL! To avoid this catastrophic situation, I’ve put together...
Read more
Influencer marketing with champions: Ronaldo vs Messi
It’s 1970. The Mexico World Cup quarter final, Brazil vs Peru. Kick off is delayed, Pelé - the greatest soccer player of all time* - kneels to tie his shoelace.
Read more
3 step guide to online brand protection
So sad. Brand reputation… kaput! All that effort. All that time. All that money. Gone. When your reputation is lost, wave goodbye to your customers, your team, your revenue. What...
Read more
How to use visual storytelling to make your brand Instagrammable
Walk down the street and you’ll bump into people totally focused on their smartphones, whilst you narrowly dodge cars as you scroll your email. We’re obsessed! Image-based networks like Instagram,...
Read more
Crisis management guide - Planning for the inevitable social media disaster
It takes years to earn a good reputation... and seconds to annihilate it. Time spent building up trust around your brand, turned to dust. With people online 24/7/365, it’s critical...
Read more
How to avoid a social media crisis with Talkwalker Alerts
The possibility of a social media car crash is an ever present danger in our ‘always on’ world. Angry customer, bitter employee, mismanaged campaign, vengeful competitor - it’s gonna get bloody. Every PR professional’s nightmare is waking up and finding their brand trending online - for the wrong reason. I’m here to help you avoid a social media crisis.
Read more
Chatting with a social listening superstar!
🎵 Last Christmas, I gave you my heart. But the very next day… Oops, no, not right. Last Christmas I brought you an exclusive interview with Santa Claus. Hard to...
Read more
82 amazing YouTube stats to jazz up your marketing campaigns
YouTube is the largest video-sharing social media channel on the Web. It’s a place for uploading and sharing videos; used by individuals, video creators, businesses, musicians, etc. You can find...
Read more
How to go viral on social media
Gazillions of people liking, sharing, retweeting your content. Without warning, the world is talking about your brand. New customers are falling over themselves to buy your product. Your content has...
Read more
50 amazing Instagram stats to fire up your marketing campaigns
Instagram is hot stuff. Instagram is the oncoming storm. Launched in 2010, acquired by Facebook in 2012, Instagram dominates the photo-sharing niche, with no sign of stopping. Is your product camera-ready, is it Instagrammable? Shiny new cars, sparkly cosmetics, sick tatts, unicorn fetish - Instagram is your shop window. Check out these Instagram stats and fire up your campaigns.
Read more
The Better Than Ultimate Top 10 List of Marketing Tools for Your MarTech Stack
MarTech makes life easier. But with so many marketing tools to choose from, finding the right ones has become a pain in the butt. When they first appeared, they were...
Read more
40 amazing Facebook stats to inspire your campaigns
“I'm trying to make the world a more open place.”
Mark Zuckerberg.
Read more
Best Talkwalker Reads of the Year - So Far
Gearing up for the holiday season? It’s time to shake the cobwebs from your bucket and spade, and choose your vacation books. To make things easier, I’ve compiled a list...
Read more
The best PR tools for public relations professionals
PR is a huge job, if you don’t have the best tools at hand. To make life easier for you, I’ve trawled through gazillions of PR tools, and picked out...
Read more
What’s Been Going Down at Yeti HQ?
YAY!!! Seven months to the day, I joined the Talkwalker team and took possession of my very own Yeti!
Read more
New Feature: Using Facebook Insights Integration to Find Social ROI
Using Facebook for your business? According to a Forrester report, Facebook dominates the social landscape. With a penetration rate of 63%, if you’re not using it, now's the time to...
Read more
New Office Opening on US West Coast - Yeti Crashes San Francisco!
Phew, what a year it's been so far! Only two months in and already we've launched new tools, exciting features, and welcomed new team members.
And, drum roll... we've a...
Read more
Google Analytics & Social Data Integration for Measuring your Social Media ROI
You as a marketer recognize the important role social media plays. Engaging with your audience, increasing brand awareness, and driving traffic to your website. But, is determining social media ROI a pain point?
Pressure from on high is asking for figures, proof of the value of your social media campaigns. You need to demonstrate what’s working and what isn’t; to...
Read more
4 Tips for Your Twitter Marketing Strategy From 20 Top Brands
What’s your Twitter marketing strategy? Is it working?
There are over 350,000 tweets posted every minute of every day. How do you ensure your messages stand out? Google, Nike, Starbucks...
Read more
EXCLUSIVE: Santa Claus Reveals All in Talkwalker Interview
Have we pulled a Christmas cracker of an interview for you! Let’s give a big hand for the legend… the one… the only… SANTA CLAUS!!!
TW: Hi Santy! Thanks so...
Read more
Brand protection in the social media era – why image recognition holds the key
The Internet has created a world of virtual shopfronts. Social media? Its megaphone. There’s nowhere to hide. Your brand, as your company identifier, illustrates your mission, culture, voice, industry, and...
Read more
Meg's Publications
Automotive Industry Ranked On Social Media
95% of car shoppers use digital channels to research. Using social listening technology, we analyzed the Facebook, Instagram, and Twitter accounts of 29 international automotive giants. This report contains insights...
Read more
Death of the Retail Industry! Will it/Can it Rise Again?
Can the retail industry survive Millennials? You know the ones, they’ve got a smartphone in one hand and a Unicorn Frappuccino in the other. Our latest report explores the...
Read more
How the Financial Services Industry Can Use Social Media to Drive Business Advantage
Are you struggling to see the benefit of having your company on social media? Your brand has a presence, but you’re not sure why?
74% of consumers rely on social...
Read more
Top 20 Brands On Twitter - Playing Their Cards Right In 2016
How can you maximize the power of Twitter?
With over 350,000 tweets posted every minute of every day, people and brands are fighting for centre stage.
In our latest report,...
Read more
