Close
Choose your language
Do you know that we are indexing all major social networks in 187 languages

Meg's blog

From marketing strategy to marketing plan - your complete guide - people working on a planning board, with post-it notes

Marketing strategy to marketing plan

Creating your marketing strategy is a challenge. Your first challenge. Your second, is writing your marketing plan. Together, they’ll guide you, your team, and your business towards determining your goals, finding your voice, targeting demographics, and analyzing competitors. Working with USPs, KPIs, SEO, and launching successful marketing campaigns. Marketing strategy to marketing plan. Here’s how it’s done…...
Read more
TikTok guide - person holding smartphone, smiling.

Your essential TikTok guide

TikTok is taking over social media, leaving other platforms playing catch-up. This short-term video platform has broken download records, and is now the go-to app for connecting with customers and...
Read more
Content strategy guide - people round a table, covered in sheets of paper.

How to create a content strategy

Don't rely purely on social media for promotion. Updating your website content once a year, won't work. Creating tons of quality content without a content strategy… is a time waster.
Read more
The best PR Tools

35 best PR tools

PR is a huge job, especially if you don’t have the best tools. To make life easier for you, I’ve trawled through gazillions of sites, and picked out the 35...
Read more
Title "Optimize event sponsorship with audience insights". Audience watching an event, with person in the foreground with hands over face in surprise.

Optimize event sponsorship with audience insights

Picture this… you're a major broadcast channel and you’re looking for sponsorship marketing. You need to tell your sponsor about your audience. Telling them it’s Jo Public isn’t going to...
Read more
How to create your PR strategy - people stood in front of a glass wall, with post it notes covering

How to create your PR strategy

Looking to get eyeballs on your brand? Promote your products and services to a new audience? Public relations defines how a company communicates with people - customers, prospects, partners, journalists,...
Read more
Title - Consumer insights guide. Category - Digital. Left shows a magnifying glass over crudely drawn icons to represent consumers.

Consumer insights guide

We expect a high-quality customer experience and the best products and services. Anything less, and we walk. Capturing consumer insights will enable your brand to create informed marketing strategies based...
Read more
consumer behavior in marketing

Consumer behavior in marketing

I’m always banging on about data. Collecting it. Analyzing it. Visualizing it. While you’ll find consumer insights, there are other factors to consider when defining consumer behavior in marketing. Culture,...
Read more
How to manage customer review data - person walking off camera with words behind - great services, excellent, I am happy, high quality, five stars products and services.

How to manage customer review data

Super excited to let you know that we’ve acquired Reviewbox, an all-in-one review management platform. We’re currently integrating Reviewbox’s e-commerce data into our consumer intelligence platform, to give you additional customer insights and product review data. This single customer view will complement our social, consumer, and customer data gathering and analytics capabilities.
Read more
Best text analytics tools and guide

Best text analytics tools & guide

Hidden inside your organization, there’s a wealth of untapped information about consumers. With text analytics tools you can convert this unstructured text into meaningful data. To measure consumer opinion, user...
Read more
Consumer intelligence tools & guide

Consumer intelligence guide & tools

Why are consumers choosing your competitors' products and not yours? Buyers, spoilt for choice, are more demanding and less loyal. A streamlined customer experience will win new customers and reduce...
Read more
Title - What is customer data integration? Category - Enterprise. Shadow of a human figure with various images representing customer touchpoints with a company.

What is customer data integration (CDI)?

Customer data integration - CDI - is a process that consolidates and manages data about your customers taken from multiple sources. It helps you drive sales and revenue by identifying...
Read more
How to conduct a competitor analysis - chess board with pieces

How to conduct a competitor analysis

Why are your competitors outranking you? What are their strengths? Their weaknesses? What marketing strategies are they following? Which keywords are they ranking for? What countries are they targeting? Competitor analysis is the answer. Learn from their strengths and exploit their weaknesses. Start your competitive analysis strategy today!
Read more
How to create a social media report with Talkwalker - close up of pie chart and bar chart with a person holding a pen and pointing at results.

How to create a social media report

You and your team spent days preparing your latest social media campaign. Preparation was intense, working late, pizza on speed dial. Now what? Show your boss what you’ve achieved. A...
Read more
What is brand equity and how to measure it, with person choosing between two different brands.

What’s brand equity and how to measure it

Why should strong brand equity be every brand’s goal? Because customers buy their products, whatever the price. Whatever the features. These brands are top of peoples’ minds, providing a positive...
Read more
Free Twitter analytics tools - with views from experts - Hand using a smartphone

Free Twitter Analytics Tools - with views from experts

Tweets. 6,000 per second. 350,000 per minute. 500M per day. 200B per year. YIKES! That's a whole heap of social media data. Tweets include ads, customer opinions, political rants, jokes,...
Read more
The best sentiment analysis tools - People's faces overlaid, showing different emotions.

The best sentiment analysis tools

Humans. So clever. We read words and know whether they’re giving a positive or negative vibe. We see beyond sarcasm and understand the true sentiment. We get slang. We get...
Read more
19 customer experience metrics to monitor - person using a smartphone to share a review, with emojis showing happy, sad, neutral emotion.

19 customer experience metrics to monitor

Your product screams quality and it won’t break the bank. Why are sales dropping? Times have changed. So have consumers. Loyalty has gone beyond product or price. Consumers expect a...
Read more
11 steps for PR crisis management - image shows a person pushing a boulder up a steep hil.

11 steps for PR Crisis Management

Do you get a buzz from PR crisis management? I do, but don’t tell! I understand that panic gets you nowhere, while balance keeps your brand on track. Diffuse the...
Read more
Speech analytics tools - image shows two people talking into a microphone

Why use speech analytics tools

Quality management, customer feedback, brand mentions, product development, competitor analysis, team training, trends, consumer insights, improved CX, podcast monitoring, conversational intelligence, fraud management. This. This is what speech analytics tools...
Read more
How to become a customer-centric brand. Image of customer support team member.

How to become a customer-centric brand

Is your company product-centric? Creating products that you hope consumers will buy? Okay, that could be where you’re going wrong. Customer-centric brands put the customer at the heart of their business. Creating a customer experience that’ll keep them happy, and eager to promote your brand. Remember? The customer is always right...
Read more
People at table, writing a marketing RFP, with text on right reading, "How to write an RFP for marketing"

How to write an RFP for marketing

Yikes! Your boss wants you ranking on page one for 20 keywords in six months. Your website is tired and hard to navigate, and the board wants it updated by...
Read more
Best hashtag tracking tools

15 free Hashtag Tracking Tools - from the experts - 2021

Tracking and analyzing hashtags is key to planning and managing an effective campaign on social media.
Read more
Best online reputation management tools guide

Best online reputation management tools & guide

What happens on the Internet, stays on the Internet. Forever! Social media gave consumers a voice. A loud voice. Awesome, if they’re toasting your brand. Not so cool if it's...
Read more
People sat at a table, talking about what they're seeing online - conversation analysis tools & guide

Conversation analysis guide & tools

Conversation analysis takes social listening to the next level. Looking beyond what’s being said about your brand, and understanding the tone and emotion behind consumer conversations. Analyzing your target audience to find insights about their interests and behavior, so you can personalize your marketing strategy. Here’s your conversation analysis tools and guide...
Read more
Two people looking at monitor - using an enterprise-level social listening tool

Why invest in an enterprise-level social listening tool

Engage with audiences quickly and at scale. Respond to actionable posts in real time. Mitigate risks. Prevent crises. Enterprise-level social listening tools are knowledge-intensive. To get the best out of...
Read more
What is image analysis?

What is image analysis?

Something we can't live without. Images grab our attention. They’re memorable. They’re engaging. We share them. Big time! Should brands care? Yes. With over 3 billion images shared online every...
Read more
How to do a brand audit - the what, why, and how brand audit guide

How to conduct a brand audit

Tough love! Your brand isn’t perfect. Your logo's looking tired, no? Losing sales to competitors? What happened to all your social media followers? Ooh, why is there a huge spike...
Read more
Best social media campaigns 2020

Best social media campaigns 2020

Last year was brutal. Which means those brands that created the best social media campaigns of 2020, should be applauded. Loudly. Social can be a tough channel. Competition. Negative comments.
Read more
Market research tools and guide

Market research tools & guide

Looking to jump into a new market? Change your marketing strategy? Launch a new product? If you want to win, if you want your business to survive, you have to...
Read more
Social media tips for marketers and free checklist

Social media tips for marketers

Wow! A traffic jam. Hundreds. No. Thousands of people eager to reach my website. How did I do it? Social media. A platform for promoting your brand. And… a unique...
Read more
How to write your end of year marketing report, with free template - image shows laptop with data visualizations on, and two hands pointing at the screen.

End of year marketing report guide

Your end of year marketing report should prove your results and provide marketing data to improve campaign performance. We know - believe me - that presenting your year end report...
Read more
The Forrester Wave - Social Listening Platforms, Q4 2020 - Talkwalker a Leader

The Forrester Wave™: Social Listening Platforms, Q4 2020 - Talkwalker a Leader

We’ve big news to share! Foremost global research and advisory firm Forrester, has named Talkwalker a Leader in The Forrester Wave™: Social Listening Platforms, Q4 2020 Report. The report states that, "Talkwalker serves up endless menus of listening options for flexible analysis. Rapid global expansion from its Luxembourg headquarters encouraged Talkwalker’s evolution from its corporate communications roots into new “conversational...
Read more
Benchmarking marketing - why, how

What is performance benchmarking?

How does your business stack up against your competitors? Your industry? Better? Worse? No idea? I’m not talking about profits. I’m talking processes, operations, time to market, customer retention. A...
Read more
SEO vs PPC which is better for your brand?

SEO vs PPC - Which is best for your brand?

Google processes 3.5B+ searches every day. 40,000 per second. How are you going to get your brand noticed? Your website ranking above your competitors? SEO vs PPC - the two...
Read more
Paid social media advertising (SMA) strategy guide

Essential guide | Social media advertising

Bad news. Getting your content noticed is harder and harder. Search engine ranking factors. Social media algorithms. Not to mention the constant stream of new content. They’re conspiring against us.
Read more
Essential guide | Paid vs earned vs owned media

Essential guide | Paid vs earned vs owned media

Would you like me to explain the difference between paid vs earned vs owned media? Sure. Understanding how to capitalize on each media type, will help you create a more effective digital marketing strategy that will deliver the results you crave. Here goes...
Read more
How to build the best social media engagement strategy

Build the best social media engagement strategy

What's your social media engagement strategy? Hurling content at Twitter, all day, every day? Sell, sell, sell! Not working, is it? If you’re looking for more engagement, ultimately bringing leads...
Read more
Brand monitoring - how to find brand mentions

Brand monitoring | Find brand mentions

Any clue as to what consumers are saying about your brand? Do you have a good brand reputation? Or bad? Brand monitoring - finding brand mentions - is the most...
Read more
online sentiment analysis guide

Sentiment analysis guide

Find out what consumers think of your brand. I dare you... Understanding consumer conversations starts with online sentiment analysis - opinion mining. Reading the emotional tone behind users’ comments. How...
Read more
What is influencer marketing and why your brand needs it

What is influencer marketing?

94% of marketers use influencer marketing because it drives 11x more ROI than traditional marketing. What is influencer marketing? Not - as voiced by many critics - a trend. It...
Read more
20 social media metrics that matter

Which social media metrics matter?

Is social media a big thing in your company? Paid social. Customer support. Promoting content. Eating up time and money, how do you prove to your boss it’s working? What...
Read more
Glossary Of Social Media Terms - image shows a library with shelves filled with books.

Glossary of Social Media Terms

UPDATED - Social Media: a collection of online communication channels encouraging input from communities, interaction between users, the sharing of information, collaboration, opinions, rants, and fun - lots of fun.
Read more
Best marketing assets

11 marketing assets you missed

Throughout the year, we share marketing assets to help you on your marketing journey. To increase awareness of your brand. To drive your marketing campaigns. To prepare you for a...
Read more
Marketing plan template

How to create your marketing plan template

A strategic marketing plan drives your marketing initiatives. It guides your product development to meet the needs of your target market. A high level marketing plan shows consumers why you’re better than your competitors, increases your customer base, and your bottom line. Here's what to include in your marketing plan template…...
Read more
data visualisation tools

Best data visualization tools

Welcome to the age of big data! Data critical for strategic decision-making. To make this data profitable, it has to be user-friendly. With the human brain processing images 60,000 times...
Read more
social media analytics guide

The complete social media analytics guide

[UPDATED] Do you know what to measure? How to find and analyze social data that'll enable you to make smart business decisions? Having a social media analytics strategy will help...
Read more
Marketing to Millennials

Marketing to Millennials | In their own words

There are over 80 million Millennials in the US alone. Spending $600 billion per year. They’re tech-savvy. They’re opinionated. They crave authentic content. Talk at them, and they’ll ignore you.
Read more
best crisis management tools - image of a firefighter spraying water over a fire with a hose.

Try the best crisis management tools

69% of businesses have experienced a crisis in the last five years. 29% don’t have a crisis management team. Brands are exposed on social media. They’re vulnerable to consumer attacks. While companies try to prevent a crisis, they should be readying for one to hit. Unprepared, and brand reputation will be damaged. Solution? Crisis management tools and a crisis plan.
Read more
Best social media analytics tools

57 best social media analytics tools & guide

What are people saying about your brand on social media? Are they happy? Angry? Use social media analytics tools to find this social data, analyze it, and make informed business...
Read more
Definitive guide to PR measurement

Definitive guide to PR measurement

PR experts, I’m talking to you. You’re investing considerable time and money into PR campaigns. Were they successful? Effective? Big fail? I realize that PR measurement is painful, but without...
Read more
holiday marketing reading - free reports and templates

Holiday marketing reading

Relax. Smear on the SPF 50. Guzzle your cocktail. Check out my ultimate holiday marketing reading list. Lose yourself in marketing insights. Absorb lots of thinky stuff. Collect your cool...
Read more
The best social listening tools

The best social listening tools

No longer just a soapbox for shouting out your opinions. Way beyond a mere advertising billboard. Social media plays a key role in marketing, customer support, product development and crisis...
Read more
Marketing and social strategy

Plan your 2021 marketing & social strategy with 6 must-haves

Sharpen your skill-set as a marketer with the best digital marketing resources in the industry. I’ve created a library, stuffed to the rafters with expert opinions, free templates, tips and...
Read more
The best Facebook analytics tools

The best Facebook analytics tools

Facebook is a social media platform where you share your life, your cat’s life, your dinner. With friends, family, colleagues, the world. Facebook is a business-generating, marketing tool. Back in...
Read more
Best Instagram analytics tools

Best Instagram analytics tools

Fancy exposing yourself to over 1 billion people? Straight up! Instagram, initially an online photo album - cats, holiday pics, fluorescent cocktails - has grown up. Now a brand’s dream,...
Read more
Social listening guide

Guide | What is social media listening & why is it important?

If you don’t listen to consumers, why should they listen to you? You won’t hear about consumers’ pain points. You'll ignore requests for help. You’ll miss feedback on your products. You’ll be out of the industry loop. If you don’t listen, you won’t know what's going on. This social listening guide is going to show you how to hear...
Read more
User generated content how to

How to get the most out of user-generated content

90% of consumers say that user-generated content influences their purchasing decisions. Impressive! Exploiting UGC isn’t a new thing. But with 86% of millennials regarding consumers’ comments as an indicator of...
Read more
Best video analytics tools

9 best video analytics tools

The Internet is gridlocked with visual traffic! Great for brands - boosting brand awareness and trust. Downside? Protecting their trademark, their customers, their brand’s reputation. Globally, videos will make up...
Read more
How to find the best Instagram influencers to promote your brand

How to find the best Instagram Influencers to Promote your Brand

Seen our influencer marketing survey? 69% of respondents said influencer marketing is their strategic priority. ONLY 69%! C’mon guys, you should be milking this cash cow. Influencer marketing delivers 11...
Read more
The best social listening tool on the market

Talkwalker is something else!

Talkwalker is more than a social listening tool. Much more. Talkwalker is the BEST social listening tool. Sure, I’m blowing our own trumpet. But, I fear that you aren’t getting the full benefit of our awesome, industry-leading product suite. You’re missing out, and that makes me sad. So, ready to listen?
Read more
Social media measurement – proving the impact of your strategy

Social media measurement guide

Obviously, you're using social media. Who isn't? But... are you measuring your results? Without social media measurement, how will you know if your campaigns are working? Whether you're meeting business...
Read more
What is AI? What are the AI trends? Marketing experts have their say!

What is AI? What are the AI trends? Marketing experts have their say!

What is AI? The conversations about artificial intelligence have stirred up controversy, fueled debate, and spooked. Scaremongering, fake news, blatant untruths have created a reluctance to even consider an artificial...
Read more
Marketer’s guide to competitive intelligence

Marketers' guide to competitive intelligence

What is a competitive intelligence program (CIP) and why do you need one? The collection and analysis of data about your industry, marketplace, competitors, and their products. The results demonstrate...
Read more
How Bonduelle turned social media data into actionable insights

How Bonduelle turned social media data into actionable insights

Bonduelle is a global market leader in canned, frozen, fresh, and ready-to-use vegetables. “We want to involve talents who share our values (concern for people - confidence - openness -...
Read more
The Forrester Wave™: Social Listening Platforms, Q3 2018 - Talkwalker a Strong Performer

The Forrester Wave™: Social Listening Platforms, Q3 2018 - Talkwalker a Strong Performer

Big news! Leading global research and advisory firm named Talkwalker as a Strong Performer in the Forrester Wave™: Social Listening Platforms, Q3 2018. Recognized for our “vision to create a...
Read more
Essential holiday reading - stuff your boss expects you to know

Essential holiday reading - stuff your boss expects you to know

SCHOOOOOL’S OUT FOR SUMMER! With a heap of free time on your hands, there’s a danger you’re gonna get bored - LOL! To avoid this catastrophic situation, I’ve put together...
Read more
Influencer marketing with champions: Ronaldo vs Messi

Influencer marketing with champions: Ronaldo vs Messi

It’s 1970. The Mexico World Cup quarter final, Brazil vs Peru. Kick off is delayed, Pelé - the greatest soccer player of all time* - kneels to tie his shoelace.
Read more
3 steps to online brand protection

3 step guide to online brand protection

So sad. Brand reputation… kaput! All that effort. All that time. All that money. Gone. When your reputation is lost, wave goodbye to your customers, your team, your revenue. What were you thinking? If only you’d had a brand protection strategy in place. I’ve got the solution. If you care about your brand, read on…...
Read more
How to use Visual Storytelling to Make Your Brand Instagrammable

How to use visual storytelling to make your brand Instagrammable

Walk down the street and you’ll bump into people totally focused on their smartphones, whilst you narrowly dodge cars as you scroll your email. We’re obsessed! Image-based networks like Instagram,...
Read more
Crisis management | Planning for the inevitable social media disaster

Crisis management guide - Planning for the inevitable social media disaster

It takes years to earn a good reputation... and seconds to annihilate it. Time spent building up trust around your brand, turned to dust. With people online 24/7/365, it’s critical...
Read more
How to avoid a social media crisis with Talkwalker Alerts

How to avoid a social media crisis with Talkwalker Alerts

The possibility of a social media car crash is an ever present danger in our ‘always on’ world. Angry customer, bitter employee, mismanaged campaign, vengeful competitor - it’s gonna get...
Read more
The Talkwalker Yeti does Christmas | Chatting with a social listening superstar!

Chatting with a social listening superstar!

🎵 Last Christmas, I gave you my heart. But the very next day… Oops, no, not right. Last Christmas I brought you an exclusive interview with Santa Claus. Hard to top, I hear you say. But no. After a recent heavy snowfall, I spotted footprints, big footprints. I followed and managed to snare me the Yeti. We chatted…...
Read more
YouTube stats to jazz up your marketing campaigns

82 amazing YouTube stats to jazz up your marketing campaigns

YouTube is the largest video-sharing social media channel on the Web. It’s a place for uploading and sharing videos; used by individuals, video creators, businesses, musicians, etc. You can find...
Read more
How to go viral online and social media

How to go viral on social media

Gazillions of people liking, sharing, retweeting your content. Without warning, the world is talking about your brand. New customers are falling over themselves to buy your product. Your content has...
Read more
50 Amazing Instagram Stats to Fire up Your Marketing Campaigns

50 amazing Instagram stats to fire up your marketing campaigns

Instagram is hot stuff. Instagram is the oncoming storm. Launched in 2010, acquired by Facebook in 2012, Instagram dominates the photo-sharing niche, with no sign of stopping. Is your product...
Read more
The Better Than Ultimate Top 10 List of Marketing Tools for Your Martech Stack

The Better Than Ultimate Top 10 List of Marketing Tools for Your MarTech Stack

MarTech makes life easier. But with so many marketing tools to choose from, finding the right ones has become a pain in the butt. When they first appeared, they were...
Read more
40 amazing Facebook stats to inspire your campaigns

40 amazing Facebook stats to inspire your campaigns

“I'm trying to make the world a more open place.” Mark Zuckerberg.
Read more
Best Talkwalker Reads Of The Year - So Far

Best Talkwalker Reads of the Year - So Far

Gearing up for the holiday season? It’s time to shake the cobwebs from your bucket and spade, and choose your vacation books. To make things easier, I’ve compiled a list...
Read more
What’s Been Going Down at Yeti HQ?

What’s Been Going Down at Yeti HQ?

YAY!!! Seven months to the day, I joined the Talkwalker team and took possession of my very own Yeti!
Read more
Using Facebook Insights Integration to Find Social ROI

New Feature: Using Facebook Insights Integration to Find Social ROI

Using Facebook for your business? According to a Forrester report, Facebook dominates the social landscape. With a penetration rate of 63%, if you’re not using it, now's the time to start! The platform’s inbuilt analytics tool, Facebook Insights, gives you, the page owner, the tools to track user interaction, the number of active users, and overall page performance. Facebook Insights...
Read more
New office opening in San Francisco

New Office Opening on US West Coast - Yeti Crashes San Francisco!

Phew, what a year it's been so far! Only two months in and already we've launched new tools, exciting features, and welcomed new team members. And, drum roll... we've a...
Read more
Google Analytics & social data integration for measuring social media ROI

Google Analytics & Social Data Integration for Measuring your Social Media ROI

You as a marketer recognize the important role social media plays. Engaging with your audience, increasing brand awareness, and driving traffic to your website. But, is determining social media ROI...
Read more
4 Tips for Your Twitter Marketing Strategy From 20 Top Brands

4 Tips for Your Twitter Marketing Strategy From 20 Top Brands

What’s your Twitter marketing strategy? Is it working? There are over 350,000 tweets posted every minute of every day. How do you ensure your messages stand out? Google, Nike, Starbucks...
Read more
Santa Claus interview with Talkwalker

EXCLUSIVE: Santa Claus Reveals All in Talkwalker Interview

Have we pulled a Christmas cracker of an interview for you! Let’s give a big hand for the legend… the one… the only… SANTA CLAUS!!! TW:  Hi Santy! Thanks so much for finding time in your incredibly busy schedule for a chat. You answer to many names: Father Christmas, Sinterklaas, Père Noël, Kris Kringle, Święty Mikołaj, Christkind, Ded Moroz, Saint...
Read more
Brand protection on social media with image recognition

Brand protection in the social media era – why image recognition holds the key

The Internet has created a world of virtual shopfronts. Social media? Its megaphone. There’s nowhere to hide. Your brand, as your company identifier, illustrates your mission, culture, voice, industry, and...
Read more

Meg's Publications

The Forrester Wave™: Social Listening Platforms, Q4 2020

Forrester Wave Report

Talkwalker named a Leader in social listening...
Read more
Forrester Wave Report

Forrester Wave Report

Talkwalker named a Strong Performer in Forrester Wave™ Report...
Read more
Automotive industry ranking  on social media

Automotive Industry Ranked On Social Media

95% of car shoppers use digital channels to research. Using social listening technology, we analyzed the Facebook, Instagram, and Twitter accounts of 29 international automotive giants. This report contains insights...
Read more
Death of the Retail Industry

Death of the Retail Industry! Will it/Can it Rise Again?

  Can the retail industry survive Millennials? You know the ones, they’ve got a smartphone in one hand and a Unicorn Frappuccino in the other. Our latest report explores the...
Read more
How the Financial Services Industry Can Use Social Media to Drive Business Advantage

How the Financial Services Industry Can Use Social Media to Drive Business Advantage

Are you struggling to see the benefit of having your company on social media? Your brand has a presence, but you’re not sure why? 74% of consumers rely on social...
Read more
Top 20 Brands On Twitter - Playing Their Cards Right In 2016

Top 20 Brands On Twitter - Playing Their Cards Right In 2016

How can you maximize the power of Twitter? With over 350,000 tweets posted every minute of every day, people and brands are fighting for centre stage. In our latest report,...
Read more