Terms of Service
(Effective as of November 15, 2018)
TERMS AND CONDITIONS FOR THE ACCESS AND USE OF THE TALKWALKER SERVICES AND PLATFORM, AS OF NOVEMBER 15, 2018. PLEASE READ BEFORE USE.
This Agreement is entered into by:
You (hereinafter “Client”, “you”, or a “Party”) and Talkwalker (hereinafter “Talkwalker”, “we”, or “us”, or a “Party”).
Client and Talkwalker are hereinafter together referred to as the “Parties”.
In the event you access the Services through a company that Talkwalker has authorized to market, sell, and grant their clients access to the Talkwalker Services (an “Authorized Reseller”), you are additionally bound by any terms and conditions of that Authorized Reseller and those contained in Section 7. You may contact partners@talkwalker.com for more information.
1. DEFINITIONS
1.1. "Order Form" means the document detailing the Services ordered from Talkwalker or through an Authorized Reseller.
1.2. “Privacy Policy” means the privacy policy of Talkwalker made available from time-to-time at: www.talkwalker.com/privacy-policy.
1.3. “Service Level Agreement” or “SLA” means the Service Level Agreement made available from time-to-time by Talkwalker to its customers at: https://www.talkwalker.com/service-level-agreement.
1.4. “Talkwalker” as used herein means either:
(I) Talkwalker, Inc., a Delaware company, with registered office at 485 Lexington Avenue, Floor 26th, New York, NY, United States, for users located in the United States, Canada, or their territories and possessions; or
(II) Talkwalker Pte. Ltd., with registered office at WeWork 8 Cross St, 18-124, 048424 Singapore for users located in the Asia-Pacific region;
(III) Talkwalker, Sàrl, société à responsabilité limitée, with registered office at 12-16, Avenue Monterey, L-2163 Luxembourg, registered with RCS Luxembourg under number B205483 (VAT LU 28470583) for all other users.
1.5. “Talkwalker Platform” means Talkwalker and its licensors’ proprietary internet-based software as a service application and associated technology made available from time-to-time by Talkwalker to its customers at www.talkwalker.com and from which the Services are rendered.
1.6. “Talkwalker Services” or “Services” means the services made available by Talkwalker on the Talkwalker Platform, consisting of certain social media and online media monitoring tools for brand monitoring, allowing customers to analyze, summarize, visualize, and provide links to internet search results as they are then available. Certain additional services can also be included subject to specific financial and contractual conditions as identified in 10.3 (“Additional Terms”).
1.7. “Third-Party Content” means any data, information, or content originating from or belonging to any Third-Party Platform.
1.8. “Third-Party Platform” means a third-party social-media website (such as Twitter, Facebook, etc.) or any online-media (such as blogs, message boards, news and review sites, etc.) from which Talkwalker may retrieve information as part of the query made on the Talkwalker Platform, which Client may access discretionarily through the provision of the Services.
1.9. “Your Data” means any data, information, or content (such as content in text, image, or other format, graphs, statistics, or calculation reports, etc.) provided or made available by you to Talkwalker in order to conduct a query or analysis.
2. CONDITIONS OF USE OF THE SERVICES
2.1. As of the earlier date of (i) the first log on to the Talkwalker Platform, or (ii) at the execution date of an Order Form, you agree to be bound by and comply with this Agreement, and to bind your authorized users and require their compliance with the terms and conditions of this Agreement.
2.2. The Services are provided for the term defined in the Order Form (“Term”), along with the scope and financial conditions, only to you and your selected authorized users, unless approved by us in writing. You warrant that you are acting in a professional capacity. By granting access to those authorized users, you represent and warrant they are members of your organization and that they will comply with the conditions defined in the Agreement.
2.3. The Services are provided under certain conditions detailed in the SLA and further in the Agreement. Your use of the Services constitutes your express acceptance of the conditions defined in the Agreement. You understand and acknowledge that the Services are dependent upon the availability and completeness of data and content provided by Third-Party Platforms and Talkwalker cannot and does not guarantee the availability, completeness, or accuracy of any such data or content.
2.4. The Order Form sets out the fees for the Services. You must pay the fees in accordance with the conditions defined therein and in accordance with this Agreement.
2.5. The Services include the right for you to access the Talkwalker Platform and use the Services, as they are defined in the Order Form, during the Term and in accordance with the conditions set out in the Agreement, in order to generate and view analytics and reports for internal business use only. The information, reports, and analytics consulted on the Talkwalker Platform constitute “Deliverables”. You acknowledge the Deliverables may quote or incorporate excerpts of certain material owned by Third-Party Platforms, and as made available discretionarily on and by those Third-Party Platforms.
2.6. Restrictions
2.6.1. You must access and use the Services in accordance with the content limitations that can be found at https://www.talkwalker.com/content-limitations (“Content Limitations”), certain rules applicable to the access and use of the Services that can be found at https://www.talkwalker.com/basic-conditions-of-use (“Basic Conditions of Use”), all applicable laws or regulations, including regulations on sanctioned countries, and data protection regulations, including but not limited to the GDPR, and all other applicable privacy and data protection laws. You shall not use the Services for a purpose other than brand monitoring and brand analytics. You shall not sell, resell, re-publish, or distribute the Deliverables and/or Services without Talkwalker’s prior express written consent.
2.6.2. You must not breach any Third-Party Platform’s terms of use while accessing Third Party Content. In particular, you agree to Twitter’s Terms of Service located at http://twitter.com/tos, Twitter’s privacy policy located at http://twitter.com/privacy, and the Twitter Rules located at http://twitter.com/rules. You further agree to be bound by any terms and conditions of all other Third-Party Platforms made available through the Services.
2.6.3. You shall not use the Services as a law enforcement tool or for the tracking of individuals, discrimination of any sort, or disciplinary purposes, etc. Further details are provided in the Basic Conditions of Use and Content Limitations that you represent to have read, understood, and agree to comply with.
2.7. You hereby authorize Talkwalker to use, technically modify, and technically integrate into any other derivative works Your Data, including intellectual property rights, if any, for the sole purpose of providing the Services to you. You further grant Talkwalker a worldwide, perpetual (surviving termination or expiry of this Agreement), irrevocable, sublicensable to our affiliates, and royalty-free license to use and incorporate into the Services any correction, improvement request, recommendation, suggestion, or other feedback provided by you.
3. CONFIDENTIALITY – PUBLICITY
3.1. Neither Party may use the other’s Confidential Information, as defined below, or disclose it to any other person (other than, in Talkwalker’s case, to its affiliates) for any purpose other than performing their obligations under the Agreement. “Confidential Information” includes, inter alia, trade secrets, any source code of any software used within or in relation to the Services, any financial information concerning the Parties, any information regarding Talkwalker’s business or activities, as well as any information that, by nature or given the circumstances of its disclosure, should be understood to be confidential.
3.2. Confidential Information does not include any information that (a) was already lawfully in the receiving Party’s possession before receipt from the disclosing Party; (b) is or becomes publicly available through no fault of the receiving Party; (c) is rightfully received by the receiving Party from a third party who possessed the same information lawfully and without a duty of confidentiality; (d) is disclosed by, or is disclosed with the permission of, the disclosing Party to a third party without a duty of confidentiality on the third Party; or (e) is independently developed by the receiving Party without a breach of the Agreement.
3.3. Unless you have objected in writing, we may in our discretion disclose that you are a client of Talkwalker and you hereby grant Talkwalker a license to use your name and logo on our client list, website, and in sales material, provided that such license may be revoked at any time upon thirty (30) days written notice to Talkwalker. Notwithstanding the foregoing, Your Data shall be considered as Confidential Information.
4. WARRANTIES
4.1. We warrant that during the Term we will: (a) provide the Services with reasonable skill and care; (b) maintain all licenses and permissions necessary to perform our obligations under this Agreement; and (c) not make a material adverse change to the functionality of the Services, unless required by a change in legal environment or the terms and conditions of Third-Party Platforms. Talkwalker and its licensors and suppliers disclaim all other warranties for the Services, whether express, implied, statutory, or otherwise, including without limitation, any warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment or from a course of dealing, course of performance or usage in trade. Any access by you of any Third-Party Platform or other internet website via hyperlink from the Services is subject to the terms of service of such Third-Party Platform(s) or website(s) and at your sole risk. Talkwalker makes no warranty whatsoever with respect to the accuracy, availability, completeness, functionality, reliability, security, timeliness, usefulness, or any other aspect of any Third-Party Platform or Third-Party Content or website and the data and information contained thereon or obtained therefrom.
5. LIMITATION OF LIABILITY
5.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TALKWALKER SHALL NOT BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, FOR: (A) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES; AND (B) LOSS OF GOODWILL, LOSS OF BUSINESS, LOSS OF REVENUE, LOSS OF DATA OR LOSS OF PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), HOWEVER CAUSED AND BASED ON ANY THEORY OF LIABILITY, AND EVEN IF TALKWALKER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES..
5.2. OTHER THAN WITH RESPECT TO FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OR ANY LIABILITY TO THE EXTENT THAT IT CANNOT BE LIMITED UNDER APPLICABLE LAWS, TALKWALKER'S MAXIMUM AGGREGATE LIABILITY FOR ALL DAMAGES OR CLAIMS ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, IS LIMITED TO THE TOTAL AMOUNT OF THE NET FEES PAID OR PAYABLE BY CLIENT TO TALKWALKER IN THE TWELVE (12) MONTHS PRECEDING THE DATE OF THE (FIRST) EVENT GIVING RISE TO A CLAIM UNDER OR IN CONNECTION WITH THIS AGREEMENT. THE PARTIES ACKNOWLEDGE AND AGREE THAT THE EXISTENCE OF THIS LIMITATION OF LIABILITY IS FACTORED INTO THE PRICING STRUCTURE OF THIS AGREEMENT AND/OR ANY ORDER FORMS.
5.3. You expressly acknowledge that under no circumstances shall Talkwalker be liable in the event a Third-Party Platform restricts, either temporarily or permanently, Talkwalker’s access to Third-Party Content in a way that would cause any part of the content provided through the Services to no longer be accessible. You are solely responsible for obtaining, subscribing, installing, maintaining, and operating all adequate software (such as your browser), hardware or other computer equipment or web, necessary for the use of the Services. You acknowledge that the internet is not a totally stable or secure environment. As such, Talkwalker may not be held liable for any defects or delays in the Service arising as a result of any problem associated with the internet.
5.4. The damages up to the amount set forth in Section 5 shall be your exclusive remedy for any breach by us of this Agreement.
5.5. To the extent permissible under applicable law, any action against Talkwalker based on or arising out of this Agreement or any other legal theory must be brought within one (1) year after the cause of action arises or after expiration or termination of this Agreement, whichever is earlier.
6. INDEMNIFICATION
6.1. Talkwalker Indemnity Responsibility
6.1.1. Talkwalker will defend or settle any third-party claim against you to the extent that such claim alleges our technology used to provide the Services violates an intellectual property right of a third party, provided you promptly notify us of the claim in writing, cooperate with us in the defense, and allow us to solely control the defense or settlement of the claim. Talkwalker may not settle a claim unless it contains a release and no admission on your part, subject to your proper use of the Services as defined in the Agreement. Talkwalker will pay costs associated with the infringement claim incurred by us in defending you, the settlement amounts negotiated by us, and court awarded damages by final court decision. If an infringement claim appears likely, Talkwalker, in its sole discretion, may modify the Services, procure the necessary rights, or replace the Services or a portion thereof with a functional equivalent. If Talkwalker determines that none of these options are reasonably available, Talkwalker may terminate the Services or a portion thereof. In case of termination of the Service in its entirety or a portion thereof, Talkwalker will refund you any remaining prorated portion of the prepaid fees.
6.1.2. Talkwalker has no obligation for any claim to the extent of: (i) your use of information you provide to the Services; (ii) your use of technology or aspects not provided by us; (iii) your use of Third-Party Platforms, data, and/or content, to which the Services provide access, in violation of the conditions of this Agreement; (iv) a combination of the Services with other technology or aspects that you use or decide to add to the Services where the infringement would not occur but for the combination; and/or (v) your non-compliance with any term of the Agreement, and/or your violation of the applicable laws or regulations. In the event Talkwalker receives any claim from a third party, Talkwalker reserves the right to: (a) discontinue your use of the Services, (b) block access to the Services and/or (c) make inaccessible or delete all or part of the data on our systems that you entered into the Services or that have been added to our systems as a result of your use of the Services. SECTION 6.1 CONTAINS YOUR EXCLUSIVE REMEDIES AND OUR SOLE LIABILITY FOR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS.
6.2. Your Indemnity Responsibility. You will defend Talkwalker against any third-party claim arising out of any of the following: (i) your use of the Services, Third-Party Content, and/or Third-Party Platforms to which the Services provide access, in breach of the Agreement; (ii) your non-compliance with any term of the Agreement, including but not limited to non-compliance with the Content Limitations, and/or (iii) your violation of any applicable laws or regulations, including applicable privacy and data protection laws. You will pay costs incurred by you in defending Talkwalker, settlement amounts negotiated by you, and court awarded damages by final court decision.
7. AUTHORIZED RESELLER.
7.1. In the event you access the Services through an Authorized Reseller, Section 6.1, Section 9.1, and Section 9.2 shall be inapplicable to you. Any payment of fees and the conditions thereof shall be determined exclusively by the Authorized Reseller.
8. DATA PROTECTION
8.1. You acknowledge Talkwalker may process personal data concerning you, your employees, or points of contact for the purpose of performing the Agreement. You acknowledge and agree that you have carefully read and understood the Privacy Policy (www.talkwalker.com/en/privacy-policy) incorporated in the Agreement by reference. The Talkwalker Services are hosted on data centers located in the European Union. You can update or correct any of your personal data at any time by contacting Talkwalker at dpo@talkwalker.com. Both Parties acknowledge and agree to be bound by the Data Processor Agreement as available at https://www.talkwalker.com/legal (“DPA”).
8.2. In regards to Talkwalker’s processing activities of personal data which fall under the Singapore Personal Data Protection Act 2012 (“PDPA”), Talkwalker will ensure appropriate and reasonable measures to remain compliant with the requirements of the PDPA, including without limitation to (i) only process personal data in accordance with the purposes for which the data was collected; (ii) take appropriate measures against risks represented by such processing and its nature, including technical and organizational actions to protect personal data against accidental destruction or loss and against unlawful processing; and (iii) retain personal data no longer than necessary for any legal or business purpose.
9. TERMINATION-SUSPENSION
9.1. Either Party may terminate the Agreement in the event of any material breach by the other Party of any of the terms and conditions of the Agreement, following notice from the terminating Party indicating the nature of such breach and if the breach is not cured within ten (10) business days from receiving such notice, unless extraordinary circumstances necessitate a shorter period as indicated in the notice (“Cure Period”). Such termination does not relieve you from paying any remaining unpaid invoices for the period prior to the effective date of termination. During the Cure Period, Talkwalker reserves the right to suspend your access to the Services.
9.2. We may amend this Agreement at our sole discretion from time to time. We will use our reasonable endeavors to notify you of any material changes to this Agreement including via email or by publishing a notice on our website; however, you agree that it is your responsibility to review this Agreement regularly and your continued use of the Talkwalker Platform and/or the Talkwalker Services after the change has become effective will constitute your acceptance to any amendments.
9.3. Talkwalker may suspend access and/or terminate an Order Form and/or this Agreement in its entirety under the following circumstances: (i) in the event of a change in the business, legal, or regulatory environment applicable to the Services in a way that Talkwalker assesses jeopardizes the economic viability of Talkwalker’s business model, subject to no less than three (3) month prior notice to you; or (ii) in the event of a judgment, administrative or court order, regulation, or similar to stop the provision of the Services, in which case Talkwalker will notify you immediately of the effective date at which time the Services will be stopped. Either party may terminate the Agreement where a third-party data/content provider suspends or ceases providing Talkwalker with data and/or content thereby depriving the Services of their essence, subject to three (3) month prior notice to the other Party. In the event of any of the foregoing, Talkwalker shall, as a final remedy, reimburse any prepaid fees made prorata temporis corresponding to the portion of the Services yet to be received.
10. MISCELLANEOUS
10.1. Applicable Law and Venue. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY HEREBY EXPRESSLY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY ACTION, SUIT, PROCEEDING, OR CLAIM ARISING OUT OF OR CONNECTED WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF.
10.1.1. If you are resident in the United States, Canada, or their territories, the governing law and forum shall be the laws and courts of the State of New York and shall be adjudicated exclusively in the County of New York, State of New York.
10.1.2. If you are resident in a territory within the Asia-Pacific region (including but not limited to Malaysia, Philippines, Hong Kong, Singapore, Australia, New Zealand, or Japan) the governing law shall be the laws of Singapore, without giving effect to any conflict or choice of law provisions. Any and all disputes arising out of or in connection with the Agreement will be finally settled by binding arbitration under the Arbitration Rules of the Singapore International Arbitration Centre (“Rules”) (which Rules are deemed to be incorporated by reference into the Agreement) by one arbitrator, appointed in accordance with the Rules. The arbitration will take place in Singapore and the language of the arbitration will be English.
10.1.3. If you are not resident in the territories listed in Sections 10.1.1 and 10.1.2, the governing law and forum shall be the laws and courts of the Grand-Duchy of Luxembourg and shall be adjudicated exclusively in the judicial district of Luxembourg-City.
10.2. Force Majeure. Neither Party shall be held liable in the event of a breach caused by force majeure event, such as natural disasters, wars, government actions, failure of third-party telecommunications or other services, general or local unavailability of telecommunications or the internet network, fire, flood, explosion, armed hostilities, acts of terrorism, strikes and blockade, and as defined by Applicable Law in Section 10.1.
10.3. Additional Terms. Talkwalker offers the possibility for its customers to subscribe to additional services subject to a specific Order Form or a dedicated line in an Order Form or an amendment to the existing Order Form. The following additional terms and conditions shall then be automatically applicable:
10.3.1. Specific Conditions to the Command Center. Once ordered, the following conditions shall apply to the provision of the Command Center specific Service:
(i) The use of the Command Center Service is strictly limited to a display inside a private building (i.e. not open-to-the-public to the exclusion of any display on a “Public Screen” as defined below).
(ii) It is expressly agreed that under no circumstances shall you use the Command Center Service on a Public Screen.
(iii) A “Public Screen” means a monitor, screen, or other video output device placed at a live event, public venue, or in another open-to-the public setting on which the Talkwalker Service is displayed.
(iv) For the sake of clarity and for illustrative purposes, following displays are not allowed: a display in a visitor’s lobby, in an airport, fair show, etc. is not allowed.
(v) In case you wish to display the Talkwalker Services on a Public Screen, you must inform Talkwalker of such intent and Talkwalker will liaise with Twitter and/or other Third-Party Platforms in order to seek approval of such use by the Third-Party Platforms. Specific terms of service may be provided to you prior to approval.
10.3.2. API Service. Once ordered, specific conditions will be provided to you by Talkwalker as set out in the Order Form.
10.3.3. Additional Services accessed through the Talkwalker Platform but delivered by Third-Party Platforms under specific conditions. These additional services require either a dedicated Order Form, a dedicated line in an Order Form, or a direct subscription form with the relevant Third-Party Platform, such as:
a. Lexis Nexis Content
b. TV Eyes Content.
This list may be updated from time-to-time without further formality. You understand and agree these additional services are being rendered by Third-Party Platforms and as such specific conditions are attached to their access and use and Talkwalker declines any responsibility for those services not under its control.
10.4. Entire Agreement. These Terms of Service, along with the Order Form, the Content Limitations, the Basic Conditions of Use, the Service Level Agreement, and the Data Processor Agreement (collectively “Agreement”) constitute the sole and entire agreement of the Parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
10.5. You may not assign, transfer, or otherwise dispose of any of your rights or obligations under this Agreement to a third party without the prior written consent of Talkwalker. Talkwalker may assign, transfer, or otherwise dispose of any of its rights or obligations under the Agreement to a third party. This Agreement shall be binding upon and inure to the benefit of the Parties and their respective permitted assigns and successors.
10.6. The Parties are independent contractors and nothing in this Agreement shall be construed as creating any relationship of any sort between the Parties other than the one expressly provided by this Agreement.
10.7. The failure of a Party to insist on strict adherence to any term of this Agreement on any occasion shall not be considered a waiver of any right of such Party.
10.8. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect the original intentions of the parties, and the remaining portions shall remain in full force and effect.
10.9. A person who is not party to the Agreement has no right to enforce any of these terms including under the Contracts (Rights of Third Parties) Act (Cap. 53B).
10.10. Notwithstanding the termination of this Agreement for any reason, Sections 4, 5, 6, 10, and those by their nature are meant to survive termination shall continue in full force and effect following such termination. The captions and headings in this Agreement are inserted solely for convenience and ease of reference only.
10.11. All notices, demands, and requests will be deemed given when sent by e-mail to the Parties’ e-mail addresses as set out in this Agreement (if to Talkwalker: csm@talkwalker.com, with a copy to legal@talkwalker.com), unless otherwise stated. For contractual purposes, you: (i) consent to receive communications from Talkwalker in an electronic form; and (ii) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Talkwalker provides to you electronically, including but not limited to in pdf form, satisfy any legal requirement that such communications would otherwise satisfy if they were to be in writing.
10.12. You undertake to notify Talkwalker immediately of any change in your contact details by providing your updated contact details to: contact@talkwalker.com.