Talkwalker and the EU Digital Services Act

What is the EU Digital Services Act (DSA)?

The DSA is a legal framework for providers of digital services in the European Union (EU) which is intended to create a safer digital / online world. The DSA creates several key obligations on companies to combat disinformation, illegal goods and content, and cyber violence. 

How does the DSA apply to Talkwalker?

Under the DSA, Talkwalker is required to have a process by which individuals can report illegal and/or infringing content to Talkwalker, as well as underlying processes to validate these reports and, where appropriate, take down the applicable content. Talkwalker is also required to designate a single point of contact for EU individuals and regulators to contact Talkwalker in respect of DSA matters, as well as publish an annual transparency report describing the reporting and takedown of illegal content in the preceding year. These requirements are described further below.

Note that Talkwalker’s Basic Conditions of Use and Content Limitations govern what we do and do not allow on the Talkwalker platform, and all Talkwalker customers must comply with them. Our Basic Conditions of Use and Content Limitations prohibit material that is illegal, including defamatory content, abusive or offensive content, hate speech, and other unlawful content. They also prohibit certain content that, while potentially legal, is not consistent with the intended purpose of our service. If we become aware of content on our platform that is illegal or otherwise breaches our Basic Conditions of Use and/or Content Limitations, we will review the content and remove it where appropriate. In such cases, we may also consider deactivating the Talkwalker account of the individual or group that created or uploaded the content.

(i) Reporting Illegal and/or Infringing Content

Talkwalker has established processes for reporting, validating and, where appropriate, taking down illegal content. So if there is content on the Talkwalker platform that you believe may be illegal, you can report it by following the instructions on our “Reporting Illegal Content to Talkwalker” page.

(ii) Single Point of Contact

Under the DSA, Talkwalker is required to designate a single point of contact for EU individuals and regulators (including the European Commission, an EU Member States’ authority or the European Board for Digital Services) to contact Talkwalker in respect of DSA matters.

These parties may contact Talkwalker regarding the DSA at legal@talkwalker.com. 

Communications with the above-noted email address should be made in English, but if necessary, we will accommodate communication in another language as required.

(iii) Annual Transparency report

Our annual transparency report will be published in accordance with the DSA. Our report will include relevant data regarding the reporting, evaluation and takedown of any illegal content in the preceding year, as required under the DSA.