EU Digital Services Act
Transparency report
Last updated: April 24 2025
This transparency report is being provided by Talkwalker S.a.r.l, designated as a hosting provider under the EU Digital Services Act (DSA), in respect of the period from 17th February 2024 to 16th February 2025.
(1) Authority orders from Member States issued in accordance with Article 9 of the DSA
Number of government authority orders to remove illegal content
During the relevant period, Talkwalker received zero (0) orders from EU Member States’ authorities to act against illegal content provided by recipients of the Talkwalker services.
Number of government authority orders to remove illegal content by type of reported illegality
During the relevant period, Talkwalker received zero (0) orders from EU Member States’ authorities to act against illegal content provided by recipients of the Talkwalker services.
Time to inform the authority of receipt of an Authority Order
Median time needed to inform government authority of receipt of order: N/A.
Median time to give effect to the Authority Order
Median time taken to give effect to the government authorities’ orders to remove illegal content addressed to Talkwalker: N/A.
(2) Authority orders from Member States issued in accordance with Article 10 of the DSA
Number of government authority orders to provide information
During the relevant period, Talkwalker received zero (0) orders from government authorities to provide information about one or more specific individual recipients of the services.
Number of government authority orders to provide information by type of reported illegality
During the relevant period, Talkwalker received zero (0) orders from government authorities to provide information about one or more specific individual recipients of the services.
Time to inform the authority of receipt of a government authority order
Median time needed to inform government authority of receipt of order: N/A.
Median time to give effect to the government authority order
Median time taken to give effect to the government authorities’ orders to provide information about one or more specific individual recipients of the services: N/A.
(3) Illegal content reports
Number of notices submitted in accordance with Article 16 of the DSA
During the relevant period, Talkwalker received six (6) notices.
Notices processed by using automated means
All Article 16 DSA notices are processed using manual review.
Median time needed for taking action by Talkwalker
Median time needed to take action on reported content after receiving Article 16 notices: 24 days to take action.
Number of actions taken on the basis of the law:
Six (6) actions taken on the basis of infringing content.
Contextual information
None.
(4) Content moderation - Information about the content moderation engaged in at own initiative, including the use of automated tools, the measures taken to provide training and assistance to persons in charge of content moderation, and restrictions of the service
Talkwalker’s basic conditions of use and content limitations govern what we do and do not allow on the Talkwalker platform, and all Talkwalker customers must comply with them. Our basic conditions of use and content limitations prohibit material that is illegal, including defamatory content, hate speech, terrorist content and other unlawful content. They also prohibit certain content that, while potentially legal, is not consistent with the intended purpose of our service. If we become aware of content on our service that is illegal or otherwise breaches our terms, we will review the content and remove it where appropriate. In such cases, we may also consider deactivating the Talkwalker account of the individual or group that created or uploaded the content.
(5) Complaints and disputes
No appeals were received by Talkwalker in respect of content removal under the DSA.
(6) Automated means for content moderation - any use made of automated means for the purpose of content moderation (Article 15(1)(e), Article 42(2)(c) DSA)
Talkwalker does not use any automated means for the purpose of content moderation.