We are joined by the UK's first Dr of Social Media and Founder of The Social Intelligence Lab, Dr Jillian Ney, to discuss what this year’s report says about the future of social listening.
Download the on-demand webinar to discover:
The common challenges faced when developing social intelligence capabilities
What organisations are really trying to achieve with all that data and where they are successful
Key areas of social intelligence investment over the next 12 months
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