Q1. How do I find the number of results I have for the month? (And, what should I do if I exceed the number.)

 You can check your month to date results from Account Settings and see the estimated end of the month projection for your existing search queries.

Q2. What are the limitations to channels vs. topics? (i.e., if you search for someone on Instagram via a topic, you only get results if they're also in Channel Monitoring)

Topics will gather results from all media sources currently being crawled by Talkwalker, which includes social media platforms. Although Talkwalker can crawl almost everything, there are certain limitations imposed by specific social media platforms; e.g., Facebook and Instagram. These platforms will only let you crawl a public page or profile if these are set under Channel Monitoring. The process here is as follows: User registers a channel --> Talkwalker API sends a request to Facebook or Instagram API --> These platforms respond to Talkwalker API, stating that the request has been received and the data flow will start. Please note that, once the channel is being tracked by any client, others can also obtain these results in their topics if the keyword in their search query is matching.

Q3. What is an API?

APIs (Application Programming Interface) are used for exchanging data between businesses in a standardized and automatized way, without human interaction. The Talkwalker API exposes web and social media metadata aggregated by Talkwalker crawler technology. This metadata is accessible in a standardized and normalized way through the Talkwalker API. The Talkwalker API defines a set of requirements that an external application will have to follow to be able to access or to write Talkwalker metadata.

Q4. What are best practices for limiting the number of results per month, or what Boolean operator would you recommend to narrow down results?

In order to narrow down your results, you can use multiple Boolean operators. For example, the easiest way would be to use the sample operator: (keyword1 OR keyword2 OR keyword3) sample:25. This would bring back 25% of the overall results for the above query. In order to see the Talkwalker Search Query Syntax, please visit here.

Q5. What can I expect to get from my historical rebuild? (Channels vs. topics, are there limitations?)

You will get all the results from websites, forums, blogs and Twitter. For Facebook and Instagram, you will not get historical data as these platforms do not provide historical data (unless previously crawled by Talkwalker).

Q6. Where does Talkwalker get the location of a post, how accurate is it? If I use geolocation, will I actually see fewer results?

In order to get the exact location of a result, the author needs to have his location services enabled on his device. This way, you can see where the post was created. If the location services are disabled on the device, then Talkwalker will analyze the language and appoint to the country it is coming from. If you are looking for a specific location in your search query, then you might get fewer results, as not everyone posting articles will have their location services enabled on their devices.

Q7. My metrics show that there are Facebook shares but the Virality Map doesn't show any activity on Facebook - why is that?

You might see a post having 1,234 shares on Facebook, but when clickING on the Virality Map you only see a few results. This is because people sharing this post are doing so from their individual profiles, where the information is private and Facebook does not allow crawling of individuals' profiles.

Q8. Can I delete specific results from the project?

You can select results that you do not wish to have individually or as a group as shown in the GIF

Q9. Why am I not seeing any results for the past week?

You have attained the maximum number of results which you are allowed to have in a month. Please contact your Customer Success Manager.

Q10. How does Talkwalker crawl?

Talkwalker has its own industry-pioneering own crawling technology, which is able to crawl different sources accurately. The crawling will be done on the requested pages at regular time intervals in order to present you with the most accurate data.

Q11. What is the difference between reports and alerts?

A report is more of a dashboard which can be sent out to recipients. An alert is triggered by a specific event/issue, and can be used as an early warning system.

Q12. How does the crawling for Facebook and Instagram work? Why do I have to add a Facebook Page and Instagram # to get results?

Facebook and Instagram APIs work in this fashion: You need to register a profile or hashtag under Channel Monitoring in order for those platforms to start the data flow. Once the connection is made (after adding the channel under Channel Monitoring), you will start getting the results.

Q13. Why do I have to add my social media accounts into Project Settings?

Because this is the only way the social media platforms will start the data flow from their API into the Talkwalker API. Your personal information will not be accessed at any point. You can even use a dummy profile. 

Q14. How can I create a rule (rule based tagging)?


Q15. What are the IQ Apps?

IQ Apps are predefined Dashboards, which are based on certain use cases, such as Brand Listening, Crisis Management, etc. Since these are the most applied uses cases, we decided to save you some time and created these for you!

Q16. How does the embedding of results into other platforms work? (How do I get the data and how much and how often can I pull it from Talkwalker?)

You will be able to embed an existing widget on Talkwalker into your own platforms. The data will be refreshing on the time interval you define: min. 15 mins, max. never

Q17. What is the difference between plugging a Facebook Page and a Facebook Insights Page?

Normal Facebook pages will bring the metrics to you which are global. If you add Facebook Insights, first of all you need to set the account credentials for that page as admin or editor. Once entered, you can add the page under Facebook Insights, and this will bring more data such as Video Playing times, Number of Clicks, Actual Reach of a specific post, etc.

Q18. Why don't I have more LinkedIn data/metrics?

LinkedIn does not have a public API, therefore it is not possible to obtain more data from LinkedIn.

Q19. How does the sentiment analysis work?

The new sentiment model improves overall accuracy by sticking more precisely to the definition of sentiment i.e., determining the attitude of a person (opinion, consumer view) with respect to some topic or the overall contextual reaction.In detail, we have trained different machine learning models using millions of examples and combine these classifiers to achieve state-of-the art performance in sentiment classification. This also includes the latest deep learning methods. As part of this approach, the algorithms do not only act on individual words, but are able to understand the meaning of full sentences.

Q20. Does Talkwalker have full Twitter coverage?

Talkwalker has access to the Twitter Firehose, and you will be able to access all the data.

Q21. How do I create an alert?

When a user clicks on the bell representing alerts above the stream of results, a setting window appears, giving you the option of customizing the alert. You can choose the alert name, format, number of results, and trigger type. 

Q22. How to export mentions or other data in Excel?

Q23. How can I see my data consumption?

Q24. How can I (Un)block themes?

Q25. How do I create/ give specific access?

Q26. How do I enable custom access to the platform / dashboards?

Q27. Where do I find a list of search operators?

Q28. Where do I locate created custom filters?


Q29. How do I compare groups in Analytics?

Q30. How do I apply/change and save Filters for individual widgets in Dashboards?

Q31. How do I create a dashboard out of an IQ App?

Q32. How do I share a dashboard?

Q33. How do I clone a dashboard?

Q34. How do I block an author/source?

Q35. How do I assign to a group once a topic is created?

Q36. How do I modify the order of the topics/groups list?

Q37. How do I insert annotations and change their settings in Dashboards?

Q38. How do I apply/change and save Filters for the whole Dashboard?

Q39. How do I set a specific colour to data in Analytics?

Q40. How do I find out which Channel or Topic generated the most results this month and caused my project to be blocked?

Q41. How do I create Source Panels? (exclusion/inclusion)?

Q42. How do I add new sources to a source panel from Analytics?

Q43. How do I apply your source panel to results?

Q44. How do I create custom theme clouds?

Q45. How do I create a dashboard?

Q46. How do I edit a dashboard?

Q47. Where do I create a custom view when opening Analytics (open on a specific topic)