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Solutions
Customer Service

Customer Service

Save time in customer service by boosting your engagement platform with the right social insights and efficient filtering techniques.

Solve customer issues faster by monitoring unsolicited comments on social and forums
Improve workflow using simple, automated tagging and assignment functions
Benchmark performance of social customer service using a wide variety of social KPIs

Social media analytics made easy

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Keep your customers satisfied on every channel
Identify customer issues using smart filters
Identify customer issues using smart filters

Instantly uncover problems with customer experience using up to 50 different customizable filters. Pinpoint strengths and weaknesses and prioritize areas for refinement.

Instantly uncover problems with products and services using up 50 different customizable filters. Pinpoint product strengths and weakenesses and prioritize areas for refinement.
Receive automated crisis alerts
Receive automated crisis alerts

Detect critical early warning signals and proactively intervene to prevent a potential snowball effect. Automatically receive alerts by email of any unusual activity around your company, brand or management.

Save time curating results
Save time curating results

Easily tag, highlight, delete or assign posts to clients or colleagues. Tag sentiment and importance or create custom tags to filter your results. Manage workflows within the tool and automatically track handling of results.