The financial industry had to overcome a lot of hardships in the past few years. Housing crisis and recession have led to increasing distrust of banks and the financial industry in general. Many are still dealing with the fallout of recent years. Social media monitoring offers banks a chance to improve their reputation and increase their client’s trust and satisfaction.
If customers are talking online, it is where banks need to listen.
Read some of the best advices we have to share by downloading it below. Happy reading!