Legal Terms

Talkwalker has consistent terms for its globally used Talkwalker service. This pages lists our policies, data processing and terms of service for using our Talkwalker service.

Privacy Policy

Privacy policies for using the Talkwalker service and website, including Talkwalker’s privacy policy towards the users of social and web media platforms:

• Privacy Policy 
• Cookie Policy
• Author Privacy Policy

Terms of Service

Our Terms of Service govern the usage of the Talkwalker service. The Terms of Service are subject to the laws of the State of New York for the USA and Canada, Singapore for the APAC Region, and Luxembourg for the Rest of the World (Europe, Middle East, Africa, and South America).

• Terms of Service (Effective as of November 15, 2018)
• Free Services Terms of Service (Effective as of July 31, 2018)

Basic Conditions of Use & Content Limitations

The Basic Conditions of Use provides the set of rules applicable to the access and use of the Talkwalker Services while the Content Limitations provides a list of restrictions attached to the content accessible through the Services. These documents shall be complied with by all of our customers throughout their use of the Talkwalker Services.

• Basic Conditions of Use (Effective as of November 15, 2018)
• Content Limitations (Effective as of November 15, 2018)

Service Level Agreement

The Service Level Agreement defines the service levels applicable to the Talkwalker Service in terms of agreed availability, support conditions and consequences.

• Service Level Agreement

Data processing agreement

Talkwalker is fully GDPR compliant. Talkwalker’s data processing agreement for the processing of personal data:

• Data processing Agreement (TOS addendum version, 20180515)
• Data processing Agreement (Presigned version, 20180515)
• Data processing agreements, security and compliance certifications of our non intra group subcontractors:

  • Hetzner DPA

  • Hetzner ISO Certificate

  • MailChimp DPA

  • MailChimp Privacy Shield Certification

  • Google DPA

  • Google Privacy Shield

  • Salesforce DPA

  • Salesforce Privacy Shield

Previous Versions (Prior to November 15, 2018)