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Senior Solutions Consultant - German speaking

Frankfurt - Solutions

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.

Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
· Team-players
· Passionate

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

To the reader’s attention: This role can be based physically in Luxembourg or remotely in Germany.

Key responsibilities:

  • Create tailored demo environments and presentations to showcase Talkwalker to prospects
  • Participate in Sales pitches & present live Talkwalker to prospects
  • Design sales arguments and value propositions for new products and use cases
  • Provide Talkwalker’s expertise and advise sales, prospects & customers
  • Define & Implement listening and analytics strategies within large enterprise accounts
  • Illustrate Talkwalker use cases within presentations, workshops or conferences 
  • Audit customers projects and advise on best practices 
  • Support and follow solution team processes and vision to be operationally efficient and ensure the quality of work with customers
  • Help contribute and drive revenue across sales / CSM teams
  • Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during prospect & client meetings
  • Provide product feedback and test new beta version of Talkwalker
  • Support the innovation process and go to market strategies for new products
  • Participate in Solutions team monthly webinars
  • Facilitate the dissemination of knowledge & expertise across teams
  • Work in collaboration with Sales, CSM, Marketing, Partner and Product teams
  • Report directly to the Senior Solutions Manager in Luxembourg
  • Qualifications:

  • 5-8+ years experience in the following industries: media monitoring, consumer insights/market research, communication, or marketing
  • You have been working in the digital landscape or/and using a social listening tool
  • You are at ease with analysis and have relevant experience in deriving insights from large data sets
  • You have gained experience in a business development, sales or customer success role
  • You have excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • You are fluent in English & German, other EU languages would be an asset
  • You have a ''can do'' mentality
  • Willingness to travel
  • What we offer:

  • 26 days of vacation 
  • Lunch vouchers  
  • Optional complimentary health insurance  
  • Free public transportation in Luxembourg
  • Work visa available for non-EU residents  
  • Competitive base salary and opportunity for bonus
  • Internal growth and development programs
  • Company events such as ski trips, social activities, and holiday parties
  • Monthly company lunches and after work
  • 1 volunteering day per year

  • About us:
    Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues come from 50+ different countries around the world, with a total headcount of over 600 employees. Being a rapidly-growing organization, our goal is to be 700+ employees by the end of 2022. 

    For more information, please visit our website, or our social media accounts.