Customer Success Value Expert

Luxembourg - Customer Success

The Customer Success Value expert is responsible for providing expertise in upselling existing clients with new products, identifying growth opportunities and supporting the CSMs. (S)he will be the expert in generating revenue by selling the value of our product suite to clients with a strong focus on additional products and opportunities.

This expert would be partnering with the CSM’s existing client portfolio and lead the upsell process. The Customer Success Value Expert will not be managing their own client portfolio; performance will be measured on contribution to revenue (TBD).

Responsibilities, including but not limited to:

  • Expand revenue in accounts through up-sells on additional products with a strong focus on new products released by the company
  • Identify/execute cross-sells (opportunities), achieve and help achieve revenue quotas
  • Drive Customer Success outcomes by maximizing recurring revenues when negotiating upgrades
  • In-depth knowledge of product suite and client benefits
  • Expert in value selling and leading the upsell process from beginning to end.
  • Perform effective online and onsite demos
  • Team with CSMs to build pipeline and close deals
  • Research accounts, identify key players and generate interest
  • Broaden our customer stakeholders and increase their level of engagement and increase reference-ability
  • The role requires travel within the assigned territory (~15%)
  • Skills:

  • Excellent enterprise sales skills, specifically in sourcing leads and closing opportunities
  • Ability to interact effectively and build relationships with all levels of customer organization from C-level to end-users
  • Strong understanding of and experience with enterprise SaaS solutions.
  • Excellent communication and presentation skills at the executive level
  • Strong collaboration skills for close coordination with multiple teams
  • Ability to work in a fast-paced environment and to stay on top of multiple activities
  • Persistence to get things done and ready to take on challenges
  • Strong phone presence and (web) demo expertise, charismatic stance in client interactions
  • Ability to multi-task, prioritize, and manage time effectively
  • Qualifications:

  • Minimum of 5+ years of experience in sales and account management or customer success with enterprise software companies, preferably at a marketing technology company
  • Proven sales-centric approach
  • Strong sales and negotiation and conflict-resolution skills
  • Proven track record of growing business from an established client base or hunting for new clients
  • Understanding of marketing technology software
  • Demonstrable industry knowledge is a strong plus
  • Excellent written and verbal communications skills in English required. French and/or German are a strong plus, any other language rounds up the profile
  • Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to- use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, and Frankfurt. For more information, please visit www.talkwalker.com.