The Business Development Manager is responsible for providing expertise in upselling existing clients with new products, identifying growth opportunities and supporting the CSMs. (S)he will be the expert in generating revenue by selling the value of our product suite to clients with a strong focus on additional products and opportunities.
This individual contributor would be partnering with the CSM’s existing client portfolio and lead the upsell process. She/he will not be managing their own client portfolio; performance will be measured on contribution to revenue.
Responsibilities, including but not limited to:
Expand revenue in accounts through up-sells on additional products with a strong focus on new products released by the companyIdentify/execute cross-sells (opportunities), achieve and help achieve revenue quotasDrive Customer Success outcomes by maximizing recurring revenues when negotiating upgradesIn-depth knowledge of product suite and client benefitsExpert in value selling and leading the upsell process from beginning to end. Perform effective online and onsite demosTeam with CSMs to build pipeline and close dealsResearch accounts, identify key players and generate interestBroaden our customer stakeholders and increase their level of engagement and increase reference-abilityThe role requires travel within the assigned territory (~15%)
Excellent enterprise sales skills, specifically in sourcing leads and closing opportunitiesAbility to interact effectively and build relationships with all levels of customer organization from C-level to end-usersStrong understanding of and experience with enterprise SaaS solutions.Excellent communication and presentation skills at the executive levelStrong collaboration skills for close coordination with multiple teamsAbility to work in a fast-paced environment and to stay on top of multiple activitiesPersistence to get things done and ready to take on challengesStrong phone presence and (web) demo expertise, charismatic stance in client interactions
5+ years of experience in sales and account management or customer success with enterprise software companies, preferably at a marketing technology companyProven sales-centric approachStrong sales and negotiation and conflict-resolution skillsProven track record of growing business from an established client base or hunting for new clientsUnderstanding of marketing technology softwareExcellent written and verbal communications skills in English required.
Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimise the impact of their communication efforts. The company provides businesses with an easy-to- use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyses online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Frankfurt and Singapore, with a total headcount of over 250 employees. For more information, please visit www.talkwalker.com