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Customer Support Agent - German speaking

Luxembourg - Product

Talkwalker is a rapidly expanding and highly innovative IT company headquartered in Luxembourg and with a subsidiary in New York.We provide an easy-to-use and powerful social media monitoring and analytics tool to agencies and companies worldwide.
To further strengthen our support team, we are looking for a Customer Support Agent in charge of the German-speaking market.
This is a fantastic opportunity to join a rapidly-growing and very international company that has successfully moved from start-up to high growth, with many opportunities for learning and development.
We actively encourage innovation, team work and initiative taking, where you will be able to shape your work and contribute to the overall success of your team and of the company in an open, energetic and supportive environment. We are centrally located at the very heart of Luxembourg city. 

As a member of the support team, you will:

  • Prioritise, troubleshoot and resolve technical issues
  • Provide support to all users of the platform
  • Investigate any occurring customer problems
  • Report issues and requests using ticketing systems
  • Respond in professional and timely manner to clients
  • Import, assess and assign leads and data into CRM systems
  • Set up and optimise client projects
  • We are looking for you:

  • You are fluent in English and German, any other language is a plus
  • You have gained 1-2 years of experience in customer support-related role
  • You have great communications skills (written, spoken)
  • You are not afraid to talking to clients directly, and enjoy getting their issues solved
  • You have the drive and discipline to autonomously handle customer requests
  • You enjoy working in a dynamic and open communication culture
  • You show initiative in improving the products and customer service
  • You are self-motivated, focused, well-organized and simply get things done
  • About us:
    Talkwalker is a fast growing social media monitoring company with offices in Europe and the USA. We are specialized in data crawling, data aggregation and search technologies on the web and provide to our customers an easy-to-use social media monitoring tool with high-quality data on the European market (http://www.talkwalker.com).

    Contact:
    Please provide CV and motivation letter to Mrs. Natacha Paul.