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Junior Credit & Collections Analyst

Luxembourg - Finance & Admin

The Finance team is committed to providing insights to drive business decisions that support our strategic goals, enabling Talkwalker to break away from the pack. We focus on achieving financial excellence, scalability and embedding analytics-based decisions.

Talkwalker is a leading consumer intelligence company with over 2,500 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and actionable consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, Tokyo, Milan, London, and Sydney.

We are searching for a motivated Collections Specialist to call clients and recover overdue payments while building trust and guaranteeing timely payments.

You should project professionalism and dependability, be able to operate independently, and have great communication as well as negotiation abilities.

This role will be part of a growing Credit & Collections team of 4 people.

Key responsibilities:

  • Monitor accounts to identify outstanding debts;
  • Investigate historical data for each debt or invoice;
  • Find and contact clients to ask about their overdue payments via phone & email;
  • Take actions to encourage timely debt payments;
  • Resolve billing and customer credit issues;
  • Update account status records and collection efforts;
  • Report on collection activity and accounts receivable status.
  • Qualifications:

  • A minimum B2 level in English;
  • Excel and Word skills;
  • Ability to work analytically within a problem-solving environment;
  • Excellent communication and interpersonal skills;
  • Strong organizational, multi-tasking, and time-management skills.
  • Nice to have:

  • Additional languages, for eg. French or Spanish;
  • Oracle NetSuite experience;
  • Experience in collections/accounts receivable team will be an asset.
  • What we offer

  • Competitive base salary and opportunity for bonus;
  • Optional health insurance;
  • 1 Volunteering Day per year;
  • 26 days of vacation + Bonus holidays;
  • Lunch vouchers.
  • If you think you can do this job, but don't match 100% to this job description, apply anyway! Yes, we're looking at you!

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    About us:

    Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.

    Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.

    Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. 

    To discover more about Talkwalker, please visit www.talkwalker.com.