Our different IT teams take care of various aspects around the analysis of the large volume of data that we constantly process - to provide our customers with the best solution to fulfill their needs. We crawl, process, analyze, enrich and search public data (speech, video, and text) with the help of modern Machine Learning technology, store the results in a manner structured for efficient use by our applications, and visualize it in the Talkwalker solution which our clients use to answer their questions.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, Tokyo and Paris.
We are looking for an Integration Architect to further strengthen our Client & Data Integration team and contribute to the success of our company.
The Integration Architect is responsible for supporting the sales team in selling our API products, onboarding new API clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes empowering the salespeople to sell more API products, support in closing deals, implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client’s success and satisfaction in assigned accounts. Additionally, the Integration Architect will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.
Key responsibilities:
Assist Sales and Customer Success Teams for new API customers and related questions pre and post salesDevelop business objectives and action plans in cooperation with your clients, then execute themLiaise with your clients on the initial on-boarding and use of the Talkwalker API products to successfully leverage social data in their overall businessUp-sell and expand portfolio of accounts by proactively monitoring your client’s evolving business models, reviewing client’s needs and offering adapted solutionsNurture the relationship with your clients in order to surpass their expectations and establish long term relationshipsTrain the Sales departments, Customer Success Management department and Support teams on API productsShape API offering in collaboration with engineers, product and marketing teamsParticipate in our overall service and sales strategy
Qualifications:
Passionate and keen to leverage technical knowledge in a more customer-facing roleKnowledge in Web services and API management technologies (SOAP/REST, XML/JSON, XSLT)Excellent communication skills and ability to interact professionally with a diverse group of clientsYou create reliable and clear documentationGood organisational and time management skillsYou have an ability to work to deadlines and good eye for the detailYou have preferably gained experience in a customer success, business development or sales roleFluent proficiency in English, any other languages an added bonusCreative, self-motivated, try things out on your own and simply get things done.
What we offer:
Outstanding development team and great company atmosphere where you can personally grow Monthly developer talksYearly paid attendance to a conference of your choice related to your work. (e.g. Elasticon in San Francisco)Competitive salary package, flexible hoursAdditional benefits: free drinks, meal vouchers, weekly company lunches/drinks, monthly events (laser game, ice skating, ...) VISA sponsorship for successful candidates if requiredOptional health insurance1 Volunteering Day Per Year
