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Head of Operations

Luxembourg - Operations

Do you like to combine a functional, technical and managerial role? Do you want to move to the next step in your professional development after having gained experience in implementing projects, processes and team management in a consulting role?  Do you want to join a growing and innovative IT company in Luxembourg? 
 
We are currently expanding our team by a Head of Operations. His/her role will consist in the management of the team responsible for the analysis and optimization of all the processes in the company, as well as the implementation of the projects resulting from these new/optimized processes.
 
Talkwalker is a fast-growing social media monitoring company with offices in Europe and the USA. We are specialized in data crawling, data aggregation and search technologies on the web and provide an easy-to-use and powerful social media monitoring and analytics tool to agencies and companies worldwide.
 
This is a fantastic opportunity to join a rapidly-growing company that has successfully moved from start-up to high growth on a European level and beyond, with many opportunities for learning and development.
 
We actively encourage innovation, team work and initiative-taking, where you will be able to shape your work and contribute to the overall success of your team and of the company in an open, energetic and supportive environment.

As the leader of the company’s operation team:

  • Lead the team responsible for the design, improvement and implementation of operational processes in and across several departments in support of organizational goals (sales, marketing, finance, account management, HR, …)
  • This includes sales (optimization of Salesforce, sales process and links to other departments, lead scoring, …), marketing (automation tool, email processes for suspects/prospects, …), finance (contracting, invoicing, payments collection, …), account management (follow-ups, test optimization, …), HR (new hires, yearly reviews, …), company-wide (document management, new offices, onboarding, ...)
  • Plan and implement ad-hoc projects resulting from these operation processes end-to-end
  • Define and track quality measures and implement quality improvement projects
  • Constantly monitor and report on progress of projects and initiatives to all stakeholders
  • Report in progress to top management of the company
  • We are looking for you:

  • You are fluent in English, any other language is an additional advantage
  • You are rigorous, organized, analytical and a good team player and manager
  • You have worked for 7+ years in a role designing, implementing and managing projects and processes, preferably in a consulting company (Accenture, Deloitte, PWC, KMPG, Ernst&Young) combining IT and functional expertise
  • Having a university degree with a technical specialisation is considered a plus
  • About us:
     
    Talkwalker is a fast growing social media monitoring company with offices in Europe and the USA. We are specialized in data crawling, data aggregation and search technologies on the web and provide to our customers an easy-to-use social media monitoring tool with high-quality data on the European market (http://www.talkwalker.com).

    Contact:
    Please provide CV and motivation letter to Mr. Thibaut Britz.