IT Support Specialist

Luxembourg - Operations

Talkwalker is a powerful engine, which runs on the “finest oil” called The Operations team. Team Operations serves as an enabler between departments and services to keep Talkwalker’ processes running as efficiently as possible.

Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.

Key Responsibilities:

  • Set up workstations and IT equipment for the employees of our company
  • Configure windows server, desktop and domain environment
  • Set up and maintain devices and appliances across the company e.g. VoIP phones and conferencing tools, TV screens in meeting rooms, etc.
  • Analyse IT related problems and perform related troubleshooting
  • Resolve issues raised directly or indirectly by colleagues through a ticketing system
  • Create and keep technical documentation up to date
  • Qualifications:

  • Windows Server and Active Directory configuration (user accounts, group policies, profiles, migration)
  • Network configuration (DNS, DHCP, RADIUS, Firewall)
  • Microsoft products (Office suite, incl. O365)
  • Basic Troubleshooting (Win 10)
  • Managing asset inventory
  • Coding/programming knowledge (Powershell, Batch)
  • Unix knowledge (Ubuntu mainly)
  • You are fluent in English, German language is considered as an asset
  • Customer oriented approach
  • Team player
  • What we offer:

  • Work visa
  • Optional health insurance
  • Lunch vouchers
  • Ski trip, summer barbecue, Christmas party
  • Monthly company lunches & afterwork
  • Monthly sport & social activities

  • About us:
    We have been recognized by the Forrester Wave Social Listening Report as a Strong Performer. For us, it validates everything that we are striving for – happy customers, super-powerful product, groundbreaking AI technology, and an abundance of clean and accurate social data.

    Our colleagues are coming from 50+ different countries around the world and we have a total headcount of over 350 employees. Being a rapidly-growing organisation, our goal is to be 500+ employees by the end of 2021. 

    For more information, please visit our website or Instagram.