Senior Solutions Consultant

New York - Solutions

Solutions Team Mission

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts.
We provide strategic advice and expertise across the sales, marketing, product and customer success teams.
We are the connector across all Talkwalker departments and share best practices and provide high-level of knowledge and expertise.
 
Job Description for Senior Solutions Consultant
 
The Senior Solutions Consultant, at Talkwalker, participates in the development of solutions designs to strengthen our CSM and sales team working with enterprise level clients or higher. The Senior Solutions Consultant will act as a collaborator and sales accelerator to help to steward our customer relationships and will help advance Talkwalker’s product roadmap.
 

Key Responsibilities

Solutions Team 
oEducate the solutions consultants in U.S. on customer use cases and feedback based on experience
oAssisting in cross collaboration between offices with VP Solutions Global
oContribute to Global Solutions Industry Newsletter
oHelp to create preconfigured dashboards and presentations based on company positioning
oCraft stories and presentations based on Talkwalker use cases
oDesign and execute sales arguments and value propositions for new products and use cases
oOptimize solution team processes and vision
oParticipate in global solution team webinars 

Sales
oAct as a resource for sales leaders for winning new customers and expanding existing relationships
oParticipate and add value in sales opportunities
oMaterialize compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncover
oCreate custom projects and dashboards for sales team working on enterprise accounts
oOptimizing the presentation of the tool, in its setup, and with compelling visuals

Customer Success 
oCollaborate with Customer Success to grow selected accounts 
oAssist in creating customized implementation plans for enterprise clients
oDevelop case studies 

Product
oWork together with the product development team to provide product feedback and test specific improvements.
oAssist in the creation of go to market strategies for new products

Cross Team Collaboration / Product Enhancement / Strategy
oWork with strategic account teams on opportunities 
oResearch competitors and latest trends in the industry experience to provide intelligence for teams – work with Knowledge Center Manager and product team
oWork in collaboration with Sales, Customer Success, Partner and Product teams

•Report directly into the VP of Solutions


WE ARE LOOKING FOR YOU:
•You have relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology company
•You have gained experience in a business development, sales or customer success role
•You have excellent written and verbal communication skills, presenting to large and small audiences
•You have a university degree or an equivalent qualification
•You are fluent in Italian and English,any other languages would be assets
•You have a ''can do'' mentality
•Willingness to travel

About us:

Talkwalker is a listening and analytics company that empowers over 1,600 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Frankfurt and Singapore, with a total headcount of over 220 employees. For more information, please visit www.talkwalker.com.