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Senior Solutions Consultant

New York - Solutions

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.

Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
· Team-players
· Passionate

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

Key Responsibilities:

  • Assisting in cross collaboration between offices with VP Solutions Global
  • Contribute to Global Solutions Industry Newsletter
  • Help to create preconfigured dashboards and presentations based on company positioning
  • Craft stories and presentations based on Talkwalker use cases
  • Design and execute sales arguments and value propositions for new products and use cases
  • Optimize solution team processes and vision
  • Participate in global solution team webinars 

  • Sales
  • Act as a resource for sales leaders for winning new customers and expanding existing relationships
  • Participate and add value in sales opportunities
  • Materialize compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncover
  • Create custom projects and dashboards for sales team working on enterprise accounts
  • Optimizing the presentation of the tool, in its setup, and with compelling visuals

  • Customer Success 
  • Collaborate with Customer Success to grow selected accounts 
  • Assist in creating customized implementation plans for enterprise clients
  • Develop case studies 

  • Product
  • Work together with the product development team to provide product feedback and test specific improvements.
  • Assist in the creation of go to market strategies for new products

  • Cross Team Collaboration / Product Enhancement / Strategy
  • Work with strategic account teams on opportunities 
  • Research competitors and latest trends in the industry experience to provide intelligence for teams – work with Knowledge Center Manager and product team
  • Work in collaboration with Sales, Customer Success, Partner and Product teams
  • Qualifications:

  • You have 5+ years relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology company
  • You have gained experience in a business development, sales or customer success role
  • You have excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • You are fluent in English, any other languages would be assets
  • What we offer:

  • Base salary + bonus
  • 100% Medical, Dental and Vision Plan coverage for employees
  • Paid Vacation and Sick Days
  • Summer Friday Program
  • FSA, HSA, Pre-tax commuter benefits
  • Wellness reimbursement for gym memberships
  • Phone Stipend
  • 401(k) Plan Matching Program
  • Paid Family Leave

  • About us:
    Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues come from 50+ different countries around the world, with a total headcount of over 400 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021. 
    For more information, please visit our website, or our social media accounts.