Senior Solutions Consultant

New York - Solutions

Solutions Team Mission

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts.
We provide strategic advice and expertise across the sales, marketing, product and customer success teams.
We are the connector across all Talkwalker departments and share best practices and provide high-level of knowledge and expertise.
 
Job Description for Senior Solutions Consultant
 
The Senior Solutions Consultant, at Talkwalker, participates in the development of solutions designs to strengthen our CSM and sales team working with enterprise level clients or higher. The Senior Solutions Consultant will act as a collaborator and sales accelerator to help to steward our customer relationships and will help advance Talkwalker’s product roadmap.
 

Key Responsibilities

Solutions Team 
o Educate the solutions consultants in U.S. on customer use cases and feedback based on experience
o Assisting in cross collaboration between offices with VP Solutions Global
o Contribute to Global Solutions Industry Newsletter
o Help to create preconfigured dashboards and presentations based on company positioning
o Craft stories and presentations based on Talkwalker use cases
o Design and execute sales arguments and value propositions for new products and use cases
o Optimize solution team processes and vision
o Participate in global solution team webinars 

Sales
o Act as a resource for sales leaders for winning new customers and expanding existing relationships
o Participate and add value in sales opportunities
o Materialize compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncover
o Create custom projects and dashboards for sales team working on enterprise accounts
o Optimizing the presentation of the tool, in its setup, and with compelling visuals

Customer Success 
o Collaborate with Customer Success to grow selected accounts 
o Assist in creating customized implementation plans for enterprise clients
o Develop case studies 

Product
o Work together with the product development team to provide product feedback and test specific improvements.
o Assist in the creation of go to market strategies for new products
 
Cross Team Collaboration / Product Enhancement / Strategy
o Work with strategic account teams on opportunities 
o Research competitors and latest trends in the industry experience to provide intelligence for teams – work with Knowledge Center Manager and product team
o Work in collaboration with Sales, Customer Success, Partner and Product teams

•Report directly into the VP of Solutions


WE ARE LOOKING FOR YOU:
• You have relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology company
• You have gained experience in a business development, sales or customer success role
• You have excellent written and verbal communication skills, presenting to large and small audiences
• You have a university degree or an equivalent qualification
• You are fluent in English,any other languages would be assets
• You have a ''can do'' mentality
• Willingness to travel



About us:

Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimise the impact of their communication efforts. The company provides businesses with an easy-to- use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyses online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Frankfurt and Singapore, with a total headcount of over 250 employees. For more information, please visit www.talkwalker.com