Customer Support Agent, Italian and Spanish speaking
Luxembourg - Support
We are looking for a Customer Support Agent in charge of the Italian and Spanish speaking markets to further strengthen our Support team and contribute to the success of our company.
The Customer Support department handles on a daily basis a variety of technical requests from both clients as well as other internal Talkwalker teams. The Support team are the product knowledge experts on the Talkwalker platform and ensure that all users have full confidence in how to get the maximum potential out of the product as well as supplying them with all the technical know-how that they need to do this.
As a key member of our Support team, you will:
Prioritise, troubleshoot and resolve technical issuesProvide support to all users of the platformInvestigate any occurring customer problemsReport issues and requests using ticketing systemsRespond in professional and timely manner to clientsImport, assess and assign leads and data into CRM systemsOptimise client projects and provide solutions for platform issuesAssist with the progression of in house developments for the tool
We are looking for you:
You are fluent in English, Italian and SpanishYou have gained 2-3 years of experience in customer support-related role ideally in the technology sectorYou have great communications skills (written, spoken)You are not afraid of tackling a variety issues with clients and enjoy getting these problems resolvedYou have the drive and discipline to autonomously handle customer requestsYou enjoy working in a dynamic and open communication cultureYou show initiative in improving the products and customer serviceYou are self-motivated, focused, well-organised and simply get things done
Talkwalker is a fast-growing international social analytics company providing brands and agencies with a powerful social listening solution to protect their brands globally, measure ROI of social efforts and optimize communication strategies.
We actively encourage innovation, team-work and initiative-taking, where you will be able to shape your work and contribute to the overall success of your team and of the company in an open, energetic and supportive environment.Our customers include HP, Microsoft, BASF, Air Liquide, Merck and agencies such as Publicis, and Peppercomm. In total, we partner with more than 700 brands and agencies globally. (http://www.talkwalker.com
Talkwalker has offices located in Luxembourg, New York, San Francisco and Frankfurt