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Business Analyst

Luxembourg - Operations

We are looking for a Business Analyst to further strengthen our Operations team and contribute to the success of our Talkwalker product in the market.

As a Business Analyst you will be in charge of analysing, as well as being a preferred point of contact for our CRM and billing systems.

As a member of the Operations team, you will:

  • Review, analyse and document processes across all departments of the company
  • Become the Salesforce expert, our CRM system, acting as SPOC for questions and requests from our Sales teams
  • Deeply understand our billing system and associated processes, assisting Sales, Account Management and Finance departments on request
  • Propose improvements for the CRM and billing processes and systems as well as follow up on the progress of associated improvement initiatives
  • Perform presentations to end users about functional topics. Facilitate workshops for a variety of audiences
  • We are looking for:

  • Experience in a SaaS organisation, Sales Operations and with a CRM tool (preferably Salesforce) or a billing system is required
  • You are rigorous, organized, analytical, a good listener and a good team player
  • You have a university degree with a technical or business specialisation
  • You are flexible, like to work independently, are target-oriented and simply get things done without forgetting the end user
  • You are fluent in English, any other language will be considered an additional advantage
  • You have worked for 2-5 years in a similar role, preferably in a consulting firm combining IT and functional expertise
  • About us:

    Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to- use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, and Frankfurt. For more information, please visit