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US- Customer Success Manager

New York - Customer Success

We are looking for a Customer Success Manager to further strengthen our Customer Success team and contribute to the success of our clients.

The Customer Success department is responsible for successfully promoting the Talkwalker value proposition to agencies and brands. We aim to develop a consultative business relationship with both clients and prospects, uncover and match needs to our' services offer, thereby increasing the Company's value to the client while also contributing to the Company' revenue and market share objectives. We are responsible for retaining clients, growing their use of our services and keeping renewal rates high.

As a member of the Account management team, you will:

  • Setup and coach partnerships with existing clients
  • Optimize sales potential by proactively assessing client’s needs and offering adapted solutions 
  • Nurture our clients in order to surpass their expectations and establish long term relationships
  • Consult our clients on the initial on-boarding and subsequent use of the Talkwalker to help them leverage social data in their overall business
  • Network and attend relevant conferences and tradeshows
  • Participate in our overall service and sales strategy
  • We are looking for you:

  • You have gained 2+ years’ experience in a business development, sales or account management role
  • You have a university degree or an equivalent qualification
  • You are fluent in English and any other european language
  • You have experience in the media monitoring industry, in a communication/PR agency or a software company
  • About us:
    Talkwalker is a fast-growing international social analytics company providing brands and its agencies with a powerful social listening solutions to protect their brands globally, measure ROI of social efforts and optimize their communication strategies.
    We actively encourage innovation, team-work and initiative-taking, where you will be able to shape your work and contribute to the overall success of your team and of the company in an open, energetic and supportive environment.
    Our customers include HP, Microsoft, BASF, Air Liquide, Merck and agencies such as Publicis, and Peppercomm. In total, we partner with more than 700 brands and agencies globally. (http://www.talkwalker.com)
    Talkwalker has offices located in Luxembourg, New York, San Francisco and Frankfurt.