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Director of Value Engineering - Analytics Hub Lead

US - Solutions

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.

Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
· Team-players
· Passionate

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

Job Description for Director of Value Engineering:

The Senior Manager/Director of Value Engineering at Talkwalker is a renowned expert on digital, social and marketing analytics. You are a collaborator and sales accelerator, and you will help our sales leaders and customer success managers develop and deepen our customer relationships while providing strategic counsel on industry best practices, product use cases, and customer value realization principles. You have a minimum of 5 years in internal consulting, external consulting, and/or strategic planning roles, an MBA or MS in a quantitative discipline, and superior advisory skills, with a specific emphasis on phone-based consulting. You have a willingness to travel as needed initially (up to 50%), then take on a more centralized role as the Value Engineering organization matures (~2 to 3 years).

Key Responsibilities:

  • Analysis of Customer Value

  • Assess and communicate the value (in terms of revenue, cost savings, efficiency, and risk mitigation) that customers receive from the utilization of the Talkwalker platform and its various product constructs and go-to-market services
  • Align value assessments to use cases, industries, personas, and other segmentation criteria
  • Create and maintain a database of customer value assessments
  • Track KPIs to effect operational growth of a Value Engineering discipline and go-to-market organization at Talkwalker
  • Be the expert for implementing customer-centric solutions, measurement methodologies, and analytics
  • Use data to drive decision-making and tell a great story

  • Sales and Service Readiness 

  • Help the team to develop strategic thinking acumen and “story selling” skills
  • Enhance teams’ storytelling skills and ability to speak to the value and ability to drive business outcomes 
  • Assist in cross-collaboration between offices and among other senior leaders globally
  • Contribute to Training Materials and Go-To-Market sales collateral

  • Leadership

  • Grow (hire) and manage a team of Value Engineering consultants in the Analytics Hub
  • Evangelize value engineering and customer value realization principles at Talkwalker
  • Coach, develop, and support high-performing, diverse, and inclusive teams while inspiring people to do their best work

  • Strategic Planning and Global Program Management

  • Collaborate with Chief Revenue Officer, Chief Customer Officer, and Chief Innovation Officer, as well as Operational Leaders, to optimize resource supply and to plan for peaks and troughs of demand 
  • Seeks automation opportunities and seeks to improve operational processes
  • Work with internal stakeholders across Talkwalker including product, marketing, and sales to build a bridge between them and our external partners
  • Evaluate partnership opportunities, performing quantitative and qualitative due diligence to prioritize them
  • Drive business relationships from cooperative idea generation to contract negotiation to program management

  • Corporate Development

  • Work in collaboration with Sales, Customer Success, Partner and Product teams
  • Support the product team with functional and customer expertise as well as feedback to improve new and existing products and applications  (i.e. Automated Reporting offering, Issue Tracking, Reputation)
  • Validate concepts, functionalities, and products with customers
  • Provide recommendations on digital and social strategy internally and to prospects, and clients
  • Contribute to building Talkwalker Services Offering in order to be competitive with enterprise customers by leveraging our partner network 
  • Create and implement a “Premium Customer Club” supported with best practices, product optimizations, case studies Evaluate and, if appropriate, recommend potential acquisition or partnership targets to Chief Innovation Officer

  • Innovation

  • Lead development of technology-enabled solutions to deliver customer value realization to clients at scale
  • Contribute experience in Social Intelligence, Customer Intelligence and/or Market Intelligence product categories to enhance and refine existing products and solutions 
  • Support the Chief Innovation Officer in the identification and exploration of synergies and co-development opportunities that bring value to both clients and Talkwalker 
  • Explore the development of new use cases that solve customer business problems 
  • Map existing data taxonomies to use cases and customer business outcomes
  • Help drive innovation & industry sessions for prospects and existing customers
  • Attend/speak at conferences and customer events to represent Talkwalker as an industry leader and subject matter expert.

  • This role reports directly to the Global Head of Value Engineering. Experience and educational attainment will determine placement at either the Senior Manager or Director level.

    Qualifrications

  • Minimum of 5 years in internal consulting, external consulting, and/or strategic planning roles
  • MBA or MS in a quantitative discipline
  • Superior advisory and Consulting Skills
  • Process optimization experience; desire to seek out the root cause
  • Experience analyzing large data sets and generating insights
  • Equally adept at providing strategic context as demonstrating operational considerations
  • Demonstrated experience building customer-centric experiences
  • Experience reporting to and/or working directly with the Chief Financial Officer, Chief Strategy Officer, Chief Innovation Officer, and/or Company President at a Fortune 500 company
  • Demonstrated ability to form a business case, to quantify value, and articulate a visionary outcome for the future state
  • Superior PowerPoint and Excel skills
  • Willingness to travel as needed initially (up to 50%), then take on a more centralized role as the Value Engineering organization matures (~2 to 3 years)

  • What We Offer:

  • Competitive base salary + bonus
  • 100% Medical, Dental and Vision Plan coverage for employees
  • Paid Vacation and Sick Days
  • Summer Friday Program
  • FSA, HSA, Pre-tax commuter benefits
  • Wellness reimbursement for gym memberships
  • Phone Stipend
  • 401(k) Plan
  • Paid Family Leave
  • About us:
     
    Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues come from 50+ different countries around the world, with a total headcount of over 400 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021. 
     
    For more information, please visit our website, or our social media accounts.