Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.
The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.
Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
Assisting in cross collaboration between offices LUX / USHelp to create dashboards and presentations based on company positioningCraft stories and presentations based on Talkwalker use casesContribute to Global Solutions Industry NewsletterParticipate in solutions team monthly webinarsSupport solutions team members on company initiatives and enterprise business opportunities
Sales TeamWork with our Sales team and help grow the market – able to present Talkwalker offering to customers and articulate the valueAct as a resource for sales leaders for winning new customersMaterialize compelling cutting edge solutions adapted to the needs of the prospects that the sales teams will uncoverCreate custom projects and dashboards for sales team for SMB accountsOptimizing the presentation of the tool, in its setup, and with compelling visuals
Customer Success TeamCollaborate with the CSM team to grow selected accounts
Product TeamWork together with the product development team to provideproduct feedback and test specific improvements.
Cross Team Collaboration / Product Enhancement / StrategyResearch competitors to provide intelligence for teams – work with Knowledge Center Manager and product teamWork in collaboration with Sales, CSM, Partner and Product teamsReport directly to the VP of Solutions
Relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology companyGained experience in a business development, sales or customer success roleExcellent written and verbal communication skills, presenting to large and small audiencesUniversity degree or an equivalent qualificationFluent in English and French, Spanish, German, Italian, Arabic are considered as assetsYou have a “can do” mentality2-5 years with similar experience
WHAT WE OFFER:
Work visaOptional health insuranceLunch vouchersSki trip, summer barbecue, Christmas partyMonthly company lunches & afterworkMonthly sport & social activities