Talkwalker is a powerful engine, which runs on the “finest oil” called The Operations team. Team Operations serves as an enabler between departments and services to keep Talkwalker’ processes running as efficiently as possible.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, Paris and Tokyo.
We are looking for a Junior Business Analyst to further strengthen our Operations team and contribute to the success of our partnerships and Talkwalker in the market.
This is a fantastic opportunity to join a rapidly growing and international company that has successfully moved from start-up to high growth, with many opportunities for learning and development.
Evaluation, analysis, testing and documentation of new and existing business workflows, processes and features
Make data corrections and amendments based on reporting / monitoring results
Issue resolution related to Marketing, CSM, Sales, Partner processes
Regular data sanity checks and data updates / corrections in various business critical systems
Reports / dashboards creation in Salesforce, Gainsight, Tableau
Data uploads to CRM
Monitoring, correction of object assignments and false records in CRM
Access rights setup for business users in various platforms
Participation in various exciting projects
Create, maintain system- and user documentation
Monitor and correct KPI related information in databases
Analysis and correction of Order Forms
Client and accounts data reporting, monitoring and corrections
Fields and data points creation
Occasional training for colleagues
Experience in a SaaS organization and in Partnerships or Sales Operations
You have the capacity to quickly learn and effectively utilize various business management software applications
You are rigorous, organized, analytical, a good listener and a good team player
You have a university degree with a technical or business specialisation
You are flexible, like to work independently, are target-oriented and simply get things done without forgetting the end user
You are fluent in English, any other language will be considered an additional advantage
You have worked up to 2 years in a similar role, preferably combining IT and functional expertise
What we offer:
Optional health insurance
Ski trip, summer barbecue, Christmas party
Monthly company lunches & afterwork
Monthly sport & social activities
1 Voluteering Day per Year
We have been recognized by the Forrester Wave Social Listening Report as a Strong Performer. For us, it validates everything that we are striving for – happy customers, super-powerful product, groundbreaking AI technology, and an abundance of clean and accurate social data.
Our colleagues are coming from 50+ different countries around the world and we have a total headcount of over 400 employees. Being a rapidly-growing organisation, our goal is to be 500+ employees by the end of 2021.