Talkwalker is a powerful engine, which runs on the “finest oil” called The Operations team. Team Operations serves as an enabler between departments and services to keep Talkwalker’ processes running as efficiently as possible.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
We are looking for a Junior Business Analyst to further strengthen our Operations team and contribute to the success of our partnerships and Talkwalker in the market.
This is a fantastic opportunity to join a rapidly growing and international company that has successfully moved from start-up to high growth, with many opportunities for learning and development.
Evaluation, analysis, testing and documentation of new and existing business workflows, processes and featuresMake data corrections and amendments based on reporting / monitoring resultsIssue resolution related to Marketing, CSM, Sales, Partner processesRegular data sanity checks and data updates / corrections in various business critical systemsReports / dashboards creation in Salesforce, Gainsight, TableauData uploads to CRMMonitoring, correction of object assignments and false records in CRMAccess rights setup for business users in various platformsParticipation in various exciting projectsCreate, maintain system- and user documentationMonitor and correct KPI related information in databasesAnalysis and correction of Order FormsClient and accounts data reporting, monitoring and correctionsFields and data points creationOccasional training for colleagues
Experience in a SaaS organization and in Partnerships or Sales OperationsYou have the capacity to quickly learn and effectively utilize various business management software applicationsGood knowledge of Salesforce.com is a strong advantageYou are rigorous, organized, analytical, a good listener and a good team playerYou have a university degree with a technical or business specialisationYou are flexible, like to work independently, are target-oriented and simply get things done without forgetting the end userYou are fluent in English, any other language will be considered an additional advantageYou have worked up to 2 years in a similar role, preferably combining IT and functional expertise
What we offer:
Work visa Optional health insurance Lunch vouchers Ski trip, summer barbecue, Christmas party Monthly company lunches & afterwork Monthly sport & social activities