Senior Instructional Design Specialist (Academy team)
Luxembourg - Academy
The Academy team’s purpose is to provide a user experience that enables our users to achieve success in their daily work by providing them the right answers at the right time. We create an environment where our users can easily navigate and find answers to their questions about our Consumer Intelligence Acceleration PlatformTM,, our products and how they can be tied to business outcomes. The team works closely with other stakeholders to ensure that the overall experience is meeting or exceeding user expectations.
Key responsibilities:
Designs and develops technical product training curriculum and content that may use a variety of delivery methods including instructor-led courses, virtual, web-based or other learning solutionsEnsures that training courses address all levels of customers in the use of company products/services. Designs course outlines, gathering supporting technical documentation and developing course workbooks, presentations and trainer notesMay use web-based courseware or other online learning development tools/software to create interactive tutorials, course modules, certification materials, etc., that include simulation scenarios, progress checks and knowledge assessmentsInterfaces with engineering to develop specifications for course contentFacilitates testing and evaluation of training material with stakeholders for technical integrity
Qualifications:
You have experience of working in the SaaS industryYou have excellent written and verbal communicationsYou have technical writing skills as well as the capability of translating technical concepts into laymen terms and value propositionsYou have previous experience in working with Articulate Storyline 360, Camtasia, PowToon, and Adobe CC (preferred)You have previous experience in publishing learning content in SCORM format to any internal LMSYou are able to work independently and take ownership of your projectsYou have a university degree, preferably related to business or communicationYour English level is native, any other language is a plus
What we offer:
26 days of vacation Lunch vouchers Optional complimentary health insurance Work visa available for non-EU residents Competitive base salaryInternal growth and development programs1 volunteering day per year
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About us:
Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.
Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.
Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
