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Senior Instructional Design Specialist (Academy team)

Luxembourg - Academy

The Academy team’s purpose is to provide a user experience that enables our users to achieve success in their daily work by providing them the right answers at the right time. We create an environment where our users can easily navigate and find answers to their questions about our Consumer Intelligence Acceleration PlatformTM,, our products and how they can be tied to business outcomes. The team works closely with other stakeholders to ensure that the overall experience is meeting or exceeding user expectations.

Key responsibilities:

  • Designs and develops technical product training curriculum and content that may use a variety of delivery methods including instructor-led courses, virtual, web-based or other learning solutions
  • Ensures that training courses address all levels of customers in the use of company products/services. Designs course outlines, gathering supporting technical documentation and developing course workbooks, presentations and trainer notes
  • May use web-based courseware or other online learning development tools/software to create interactive tutorials, course modules, certification materials, etc., that include simulation scenarios, progress checks and knowledge assessments
  • Interfaces with engineering to develop specifications for course content
  • Facilitates testing and evaluation of training material with stakeholders for technical integrity
  • Qualifications:

  • You have experience of working in the SaaS industry
  • You have excellent written and verbal communications
  • You have technical writing skills as well as the capability of translating technical concepts into laymen terms and value propositions
  • You have previous experience in working with Articulate Storyline 360, Camtasia, PowToon, and Adobe CC (preferred)
  • You have previous experience in publishing learning content in SCORM format to any internal LMS
  • You are able to work independently and take ownership of your projects
  • You have a university degree, preferably related to business or communication
  • Your English level is native, any other language is a plus
  • What we offer:

  • 26 days of vacation 
  • Lunch vouchers  
  • Optional complimentary health insurance  
  • Work visa available for non-EU residents  
  • Competitive base salary
  • Internal growth and development programs
  • 1 volunteering day per year
  • #LI-SB1

    About us:

    Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.

    Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.

    Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. 

    To discover more about Talkwalker, please visit www.talkwalker.com.