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Senior Customer Success Manager

Luxembourg - Customer Success

We are looking for a Senior Customer Success Manager to further strengthen our Customer Success team and contribute to the success of our company.
 
The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products.  This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Senior Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

As a key member of the Customer Success team, you will:

  • Develop business objectives and action plans in cooperation with your clients, then execute them
  • Liaise with your clients on the initial on-boarding and use of the Talkwalker to successfully leverage social data in their overall business
  • Up-sell and expand portfolio of accounts by proactively monitoring your client`evolving business models,  reviewing client’s needs and offering adapted solutions
  • Nurture the relationship with your clients in order to surpass their expectations and establish long term relationships
  • Network and attend relevant conferences and tradeshows
  • Participate in our overall service and sales strategy
  • We are looking for you:

  • You have 4+ years of experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology company
  • You have gained experience in a business development, sales or customer success role
  • You have excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • You are fluent in English (Other languages are a plus)
  • You have a ''can do'' mentality
  • Willingness to travel
  • About us:

    Talkwalker is a fast-growing international social analytics company providing brands and its agencies with a powerful social listening solutions to protect their brands globally, measure ROI of social efforts and optimize their communication strategies.
    We actively encourage innovation, team-work and initiative-taking, where you will be able to shape your work and contribute to the overall success of your team and of the company in an open, energetic and supportive environment.
    Our customers include HP, Microsoft, BASF, Air Liquide, Merck and agencies such as Publicis, and Peppercomm. In total, we partner with more than 700 brands and agencies globally. (http://www.talkwalker.com)
    Talkwalker has offices located in Luxembourg, New York, San Francisco and Frankfurt.