Head of Product – Customer Intelligence

Luxembourg - Product

The Product team, located in Luxembourg and London, manages all products and product lines, from the Freemium products (like the famous Talkwalker Alerts) to the flagship products such as Analytics and Quick Search. Our product experts have the challenging mission to deliver products that prospects dream to buy, deliver updates that make our clients stay with Talkwalker forever… while managing expectations from many different stakeholders.

Talkwalker is a leading consumer intelligence company with over 2,500 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and actionable consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, Tokyo, Milan, London, and Sydney.

Talkwalker Customer Intelligence (CI) lives on the fact that companies can only have the true view on how their brands are perceived by their clients by merging social data and customer data in one platform. CI aims at integrating all these different types of customer data (reviews, surveys, support chat data, call center data), processing this data through the Talkwalker AI engine, and deliver in a simple way insights on how to improve products, customer experience, or customer care.

Key responsibilities:

Lead the team of Talkwalker Customer Intelligence Product Managers

Develop and maintain a clear product vision and roadmap for Customer Intelligence

Grow the Customer Intelligence Product team, to be able to deliver on market needs

Bring new ideas in support of your vision and objectives to the table

Work with internal teams, clients, industry experts, and stakeholders to source and generate ideas

Analyze ideas and bring recommendations to leadership for prioritization

Define requirements, user stories, and acceptance criteria for product functions and features

Clearly communicate the status of projects on the product roadmap and in development

Oversee implementation and release workflow and deadlines

Oversee and own the overall execution of product features

Hold regular project reviews with Development and QA teams ensuring that the product will meet business requirements

Draft release notes and material for launches

Keep internal stakeholders up to date on the production process and progress

Perform product presentations to internal stakeholders. Facilitate workshops with a variety of audiences

Measure adoption, usage data, and business results from product launches

Gather user feedback and establish internal feedback loops

Work with QA and support to diagnose and remediate bugs

Qualifications:

You are fluent in English, any other language is an additional advantage

You have previous experience in Consumer Intelligence, ie collection, and analysis of customer data (surveys, call center calls, customer support chat, …)

You are rigorous, organized, analytical and a good team player

You have worked for 4-7 years in similar roles, preferably in software companies

You have a university degree with a technical or business specialization

You are flexible, like to work independently and target-oriented, and simply get things done

What we offer:

26 days of vacation + 5 bonus days

Lunch vouchers

Optional complimentary health insurance

Free public transportation in Luxembourg

Work visa available for non-EU residents

Competitive base salary and opportunity for bonus

Internal growth and development programs

Company events such as ski trips, social activities, and holiday parties

Monthly company lunches and after work

1 volunteering day per year

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About us:

Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.

Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.

Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

To discover more about Talkwalker, please visit www.talkwalker.com.

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