Solutions Team Lead - Northern Europe & DACH

Luxembourg - Solutions

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.

Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
· Team-players
· Passionate

Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.

Key responsibilities:

  • Help optimize solution team processes and vision to be operationally efficient and ensure quality of work with clients
  •  Help contribute and drive revenue across sales / CSM teams
  • Institute quality checks on data and setups for all projects process - sales/customers
  • Help to create backend optimization configuration and dashboards and presentations based on company positioning
  • Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data
  • Act as a leader & expert within the team and coach the solutions consultants and coordinators in Northern Europe and DACH customer use cases and feedback based on experience
  • Support solutions team members on company initiatives, mid-market, and enterprise business opportunities
  • Optimizing the presentation of the tool, in its setup, and with compelling visuals
  • Work in collaboration with Sales, CSM, Marketing, Partner and Product teams
  • Assign team projects based on their availability and skillset
  • Oversee project management of large and complex implementations, POCs and pitches to ensure quality
  • Manage a team of 5-10 people to grow and nurture their careers across all of Northern Europe / DACH
  • Provide weekly/ monthly reporting based on the team’s activity leveraging Wrike and Salesforce - needs being updated and checked by team members
  • Report directly into the VP of Solutions
  • Qualifications:

  • 10-15+ years of experience in the following industries: media monitoring, consumer insights/market research, communication, or marketing
  • You have used a social listening tool previously (mandatory)
  • You have managed a team before (mandatory)
  • You have project management experience
  •  You have been working in the digital landscape
  • You are at ease with analysis and have relevant experience in deriving insights from large data sets
  • You have gained experience in a business development, sales or customer success role
  • You have excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • You are fluent in English. German is language would be assets
  • You have a ''can do'' mentality and go above and beyond
  • Willingness to travel
  • What we Offer:

  • Work visa
  • Optional health insurance
  • Lunch vouchers
  • Ski trip, summer barbecue, Christmas party
  • Monthly company lunches & afterwork
  • Monthly sport & social activities 
  • About us:
     
    We have been recognized by the Forrester Wave Social Listening Report as a Strong Performer. For us, it validates everything that we are striving for – happy customers, super-powerful product, groundbreaking AI technology, and an abundance of clean and accurate social data.

    Our colleagues are coming from 50+ different countries around the world and we have a total headcount of over 350 employees. Being a rapidly-growing organisation, our goal is to be 500+ employees by the end of 2021. 
     
    For more information, please visit our website or Instagram.