The mission of the Solutions team is to create value for current and prospective clients to help them optimize the impact of their communications efforts. We provide strategic advice and expertise across the sales, marketing, product and customer success teams. We are the connector across all Talkwalker departments and share best practices and provide high-level of knowledge and expertise.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with their headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
Solutions Team Educate the solutions consultants in U.S. on customer use cases and feedback based on experienceAssisting in cross collaboration between offices with VP Solutions GlobalContribute to Global Solutions Industry NewsletterHelp to create preconfigured dashboards and presentations based on company positioningCraft stories and presentations based on Talkwalker use casesDesign and execute sales arguments and value propositions for new products and use casesOptimize solution team processes and visionParticipate in global solution team webinars
SalesAct as a resource for sales leaders for winning new customers and expanding existing relationshipsParticipate and add value in sales opportunitiesMaterialize compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncoverCreate custom projects and dashboards for sales team working on enterprise accountsOptimizing the presentation of the tool, in its setup, and with compelling visuals
Customer Success Collaborate with Customer Success to grow selected accounts Assist in creating customized implementation plans for enterprise clientsDevelop case studies
ProductWork together with the product development team to provide product feedback and test specific improvements.Assist in the creation of go to market strategies for new products
Cross Team Collaboration / Product Enhancement / StrategyWork with strategic account teams on opportunities Research competitors and latest trends in the industry experience to provide intelligence for teams – work with Knowledge Center Manager and product teamWork in collaboration with Sales, Customer Success, Partner and Product teams
You have relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology companyYou have gained experience in a business development, sales or customer success roleYou have excellent written and verbal communication skills, presenting to large and small audiencesYou have a university degree or an equivalent qualificationYou are fluent in German and English,any other languages would be assetsYou have a ''can do'' mentality Willingness to travel
What we Offer:
Work visaOptional health insuranceLunch vouchersSki trip, summer barbecue, Christmas partyMonthly company lunches & afterworkMonthly sport & social activities