Senior Training Consultant

Singapore - Solutions

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.

Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
· Team-players
· Passionate

Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.

KEY RESPONSIBILITIES:

  • Support and follow solution team processes and vision to be operationally efficient and ensure the quality of work with customers 
  • Act as training consultants during onboarding to deliver training for customers based on needs
  • Develop a training plan for customers based on learning journeys based on user group i.e. Executive Sponsor, Project Lead, Power User and End User
  • Track all onboarding and implementations and ensure appropriate resources are allocated in solutions team project management tool, Wrike
  • Oversee project management of large and complex implementations
  • Be a product and training expert on the Talkwalker platform -based on new and existing features being able to communicate the business value to customers
  • Support kick start and educational services workshops for clients and partners
  • Leverage customized learning journeys from knowledge team
  • Work with the knowledge team to optimize training curriculum/learning journeys and initiatives such as Mountain Climber, etc.
  • Help contribute and drive revenue across sales / CSM teams
  • Help support checks on data and setups for all projects prior to training
  • Help to create back-end optimization configuration and dashboards and presentations based on company positioning
  • Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during training
  • Work in collaboration with Sales, CSM, Marketing, Partner and Product teams
  • Report directly to the Head of Solutions Europe
  • QUALIFICATIONS:

  • 8-12+ years experience in the following industries: media monitoring, consumer insights/market research, communication, or marketing
  • Used a social listening tool previously (mandatory)You have project management experience
  • Experience in the digital landscape
  • At ease with analysis and have relevant experience in deriving insights from large data sets
  • Gained experience in a business development, sales or customer success role
  • Excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • Fluent in English and Japanese, Chinese, Thai, Filipino are considered as assets
  • You have a ''can do'' mentality and go above and beyond
  • Willingness to travel
  • WHAT WE OFFER:

  • International health insurance
  • 20 days of vacation
  • Opportunity to travel to Europe for internal training and meetings
  • About us:
     
    We have been recognized by the Forrester Wave Social Listening Report as a Strong Performer. For us, it validates everything that we are striving for – happy customers, super-powerful product, groundbreaking AI technology, and an abundance of clean and accurate social data.

    Our colleagues are coming from 50+ different countries around the world and we have a total headcount of over 350 employees. Being a rapidly-growing organisation, our goal is to be 500+ employees by the end of 2021. 
     
    For more information, please visit our website or Instagram.