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Solutions Pre-Sales Team Lead

Mumbai - Solutions

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.

Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
· Team-players
· Passionate

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

Key Responsibilities:

  • Solutions Team 
  • Act as a digital storyteller communicating the value of Talkwalker products based on company positioning 
  • Act as a leader & expert within the team and educate solutions consultants on customer use cases and feedback based on experience along with coaching to evolve their digital storytelling skills
  • Design and execute sales arguments and value propositions for new products and use cases 
  • Coordinate and manage strategic projects 
  • Maintain strong positive relationships with counterparts, develop client influencing skills through accomplished technical research coupled with effective oral and written communication 
  • Work in collaboration with Sales, Customer Success, Marketing, Partner and Product teams 
  • Help optimize solution team processes and vision 
  • Participate in global solution team webinars – internally and externally  
  • Map out potential integrations with new and existing customers, and help to create preconfigured dashboards and presentations based on company positioning 
  • Assist in cross collaboration between offices globally 
  • Assign projects to you and your team based on availability, skillset and revenue size 
  • Manage a team of up to 5 people to grow and nurture their careers  
  • Provide monthly reporting based on the team’s activity 

  • Sales 
  • Work on enterprise and strategic accounts to act as a resource for sales leaders for to win new customers and expanding existing relationships 
  • Identifies opportunities to support regional  Head of Sales outbound priorities whenever interim Solutions resource becomes available from prolonged inbound slowdown
  • Participate and add value in sales opportunities 
  • Develop compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncover 
  • Create custom projects and dashboards for sales team working on enterprise accounts 
  • Optimize the presentation of the various tools, guide their setup, and generate compelling visuals   

  • Product 
  • Collaborate with product team to productize solutions and advise on the product roadmap to drive innovation
  • Work together with the product development team to provide product feedback and test specific improvements
  • Assist in the creation of go to market strategies for new products
  • Qualifications:

  • You have 5-7 or more years of experience in the following industries: media monitoring, consumer insights/market research, communication, marketing, software, or management consulting
  • You have managed a team before or coached/mentored a group of individuals
  • You have been working in roles across the digital landscape and possess significant project management experience
  • You are at ease with analysis and have relevant experience in deriving insights from large data sets
  • You have gained experience in business development, sales or customer success role
  • You have excellent written and verbal communication skills, presenting to large and small audiences and comfortable presenting to c-level executives
  • You have a university degree or an equivalent qualification
  • You are fluent in English. (Additional language skills would be an asset!)
  • And, you are willing to travel as the economy reopens to global travel
  • What We Offer:

  • Vacation days: 26 days per year
  • 1 Volunteering day per year
  • Retirement benefits and pension
  • Optional complimentary medical insurance
  • About us:
    Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues come from 50+ different countries around the world, with a total headcount of over 400 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021. 
    For more information, please visit our website, or our social media accounts.