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Growth Acceleration Lead - Northern Europe

London - Operations

Talkwalker is a powerful engine, which runs on the “finest oil” called The Operations team. Team Operations serves as an enabler between departments and services to keep Talkwalker’ processes running as efficiently as possible.

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

Key responsibilities:

  • Support and facilitate the day-to-day cross-functional operations of the UK business. Aligning engagement, accountability and execution of programmes and directives;
  • Collect, consolidate and present data from operational systems to be able to highlight operational health of the NE market;
  • Ownership and facilitation of weekly/monthly/quarterly/annual business Cadence i.e. xlob and lob;
  • Assistance to requests administrative or otherwise in support of the leadership team;
  • Ownership of UK staff administration i.e. liaising with global HR, Benefits, finance or otherwise to ensure timely resolution of issues and actions;
  • Organizing internal events such as staff meetings, training sessions and the occasional external client event for the NE business;
  • Flexibility to respond to ad hoc requests that support the growth of the market.  I.e. research, outreach, sourcing. This role will continually evolve so adaptability will be key;
  • Monitor and maintain facilities’ standards and liaise with our service providers; Coordinate with contractors for occasional maintenance requests and support Office relocation projects;
  • Maintaining security by following procedures, monitoring logbook, and revision/creation of corporate policies; Management of basic office supplies’ stock for our UK team;
  • Support travel and logistics where appropriate, coordinating executive visits etc.;
  • Dotted-line report to global Executive Assistant team and Office Management teams to ensure consistent best practice. 
  • Qualifications:

  • Demonstrable experience in a similar position;
  • Clear executive communication and presence to drive accountability and engagement.
  • A natural organizer who lives and breathes process improvements;
  • Excellent interpersonal and communication skills - you will be part of the fibre that holds our organizational fabric together;
  • A collaborative mindset;
  • Punctual, well organized and comfortable with multi-tasking;
  • Customer-focused with positive, helpful attitude;
  • Advanced Google Suite and Microsoft Office experience preferred (Sheets, Slides, Gmail, etc);
  • Basic computer and standard office equipment operating experience (printer, scanner);
  • Adept presentation skills.
  • What we offer:

  • 25 days of vacation
  • Optional complimentary AXA health insurance
  • Competitive base salary. (Bonus for Market Attainment - TBC 25% bonus ideally based on NE Number being hit)
  • Internal growth and development programs
  • 1 volunteering day per yea
  • About us:
    Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues come from 50+ different countries around the world, with a total headcount of over 400 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021. 

    For more information, please visit our website, or our social media accounts.