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Revenue Operations Manager

US - Operations

Talkwalker is a powerful engine, which runs on the “finest oil” called The Operations team. Team Operations serves as an enabler between departments and services to keep Talkwalker’ processes running as efficiently as possible.

Talkwalker is looking for an Analyst/Manager to join our Revenue Operations team. The Revenue Operations Analyst/Manager will provide insights and analysis used by executives and front line employees alike, and will partner with our Tech and Business Operations teams. This role will be crucial to the company’s ability to make data driven decisions and help drive our continued growth and success.

To excel in this role, you should have a natural analytical mindset, be intellectually curious, display strong communication skills, and maintain a positive attitude. This is a remote role working across the company, but as a member of the Operations organization.

Responsibilities:

  • Own and maintain analytic support for the core Revenue & Operations teams
  • Work closely with Revenue Leadership as a partner and trusted advisor
  • Collaborate with tech and business operations teams to support the execution of our GTM strategy throughout the revenue teams (marketing, sales, customer success)
  • Develop and maintain robust, scalable reports and dashboards to better monitor performance and serve all relevant stakeholders, leveraging both Salesforce and Tableau
  • Analyze key operational metrics for the field sales team to uncover trends, identify opportunities and flag risks and issues
  • Report sales and marketing performance on a weekly, monthly and quarterly basis; help identify trends, gaps, and opportunities
  • Manage customer data using various data sources & reporting in Salesforce and Tableau
  • Work with cross-functional business stakeholders (Sales, Customer Success, Marketing, Finance, Operations, etc) to develop necessary on-going and ad hoc reporting and analysis in a collaborative manner
  • Effectively communicate insights and recommendations to cross-functional team members and management
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet evolving business requirements
  • Partner with Tech and Business Ops teams to design and implement changes to Salesforce.com
  • Support ad-hoc Revenue Operations projects.
  • Qualifications:

  • Bachelor’s degree in business administration, FP&A , economics, statistics or a related field
  • 3-5 years of professional work experience as an analyst in sales operations, marketing operations or finance
  • Strong proficiency in SQL, Tableau, or other Business Intelligence tools
  • Excellent MS Excel and Google Sheets skills2+ years Salesforce experience; Admin certification preferred Experience with Customer Success tool, such as Gainsight
  • Experience working in a growth technology company
  • Prior B2B SaaS experience a plus 
  • What We Offer

  • 15 Paid Vacation & 5 Sick days 
  • 11 paid US Holidays (including 2 flex holidays) & Juneteenth (A day of learning specific to D&I) 
  • Competitive Medical, Dental and Vision benefits for Talkwalker employees & dependents 
  • 3 Summer Fridays (Memorial Day until Labor Day)
  • FSA, HSA & Pre-tax commuter benefits
  • 401K plan plus Employer matching 
  • Monthly phone stipend 
  • Global Winter Holiday Shutdown
  • 3 Volunteer days
  • 12 weeks 100% paid Maternity Leave
  • 4 weeks 100% paid Parental & Adoption Leave 
  • Employer paid Life Insurance, Short & Long term disability

  • #LI-Remote
    #LI-CW1

    About us:

    Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.

    Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.

    Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. 

    To discover more about Talkwalker, please visit www.talkwalker.com.