Head of Operations

Luxembourg - Operations

We are looking for a Head Of Operations to further lead our Operations team and contribute to the success of our Talkwalker products in the market.

As a Head Of Operations working for the Operations department, you will be in charge of analysing, improving and documenting processes throughout the company, as well as being the preferred point of contact for Salesforce, our CRM tool.

As a member of the Operations team, you will:

  • Lead the team responsible for the design, improvement and implementation of operationalprocesses in and across several departments in support of organizational goals (sales, marketing, finance, account management, HR, …)
  • This includes sales (optimization of Salesforce, sales process and links to other departments, lead scoring, …), marketing (automation tool, email processes for suspects/prospects, …), finance (contracting, invoicing, payments collection, …), account management (follow-ups, test optimization, …), HR (new hires, yearly reviews, …), company-wide (document management, new offices, onboarding, ...), data protection (data protection, information security, …)
  • Plan and implement ad-hoc projects resulting from these operation processes end-to-end
  • Define and track quality measures and implement quality improvement projects
  • Constantly monitor and report on progress of projects and initiatives to all stakeholders
  • Report in progress to top management of the company
  • We are looking for:

  • You have worked for 10+ years in a role designing, implementing and managing projects and processes, preferably in a consulting company (Accenture, Deloitte, PWC, KMPG, EY) combining IT and functional expertise
  • You have lead international teams of at least 5 people
  • You have a university degree with a technical or business specialisation
  • You are rigorous, organized, analytical, a good listener and a good team player
  • You are flexible, like to work independently, are target-oriented and simply get things done without forgetting the end user
  • You are fluent in English
  • You have experience in a SaaS organization is preferred but not mandatory
  • Good knowledge of Salesforce.com is a plus
  • About us:

    Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Frankfurt and Singapore, with a total headcount of over 200 employees. For more information, please visit www.talkwalker.com.