IT Administrator

Luxembourg - Operations

Talkwalker is a powerful engine, which runs on the “finest oil” called The Operations team. Team Operations serves as an enabler between departments and services to keep Talkwalker’ processes running as efficiently as possible.

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

Key responsibilities:

General computer configuration

Install, repair, upgrade and configure hardware and/or software products

3rd party application troubleshooting

Deal with requests received through our ticketing system or by email

Liaise with users, managers, and other support staff to ensure timely resolution of problems

Active Directory and Google Suite management

Asset movement, cable arrangement, printer, and network maintenance

Administration of services and logistics related to all company locations

Inventory and related tasks

Mobile Device Management

Create and update documentation

Qualifications:

2+ Years of experience Technical Support

Experience with windows server and domain administration

Troubleshooting of MS Windows and associated programs

Experienced in Office 365 administration

Active Directory administration

Network configuration and administration skills

Scripting in Powershell, Batch

Basic Unix knowledge

VOIP systems knowledge

Familiarity and experience with conferencing tools, Asset Inventory, License administration

Network protocols and networking hardware knowledge

Basic + Linux knowledge

English + French language

Excellent client relation skills

What we offer:

Optional health insurance

Lunch vouchers

Ski trip, summer barbecue, Christmas party

Monthly company lunches & after work

Monthly sport & social activities

1 Volunteering Day per Year

About us:

Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

Our colleagues come from 50+ different countries around the world, with a total headcount of over 400 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021.

For more information, please visit our website, or our social media accounts.

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