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Credit & Collections Specialist

Luxembourg - Finance & Admin

The Finance team is committed to providing insights to drive business decisions that support our strategic goals, enabling Talkwalker to break away from the pack. We focus on achieving financial excellence, scalability and embedding analytics-based decisions.

Talkwalker is a leading consumer intelligence company with over 2,500 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and actionable consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, Tokyo, Milan, London, and Sydney.

Key responsibilities:

  • Maintain, Reconcile, and resolve Accounts Receivable assignment (considering complexity of diverse market conditions and methods of business for each different geographical customer location);
  • Respond to customer inquiries and take appropriate actions;
  • Resolve disputes in respect of Invoices / Statements sent to customers;
  • Manage complex reconciliation of variances in payment deductions and credits issued;
  • Escalation matters appropriately with Customers and within the Wiley Organization to resolve delinquent issues;
  • Recommend write-offs and 3rd party collection agency referrals;
  • Maintain the integrity of Credit & Collections Master Data;
  • Prepare reports as required accurately and within deadlines;
  • Screen new clients to assess the credit risk;
  • Handle bookkeeping of AR and payment receipts;
  • Manage the reminder process;
  • Liaise with our account managers to control the customer access to the service;
  • Propose and manage bad debt provisions to management.
  • Qualifications:

  • 3 to 5 years experience managing AR for complex key relationship accounts in a Business to Business environment;
  • Strong knowledge in Netsuite Accounts Receivables is a plus;
  • High proficiency with MS Excel required;
  • Fluency in English and French, Spanish is a plus;
  • Strong organizational and time management skills;
  • Exceptional written and verbal communication skills.
  • What we offer:

  • Competitive base salary and opportunity for bonus;
  • Optional health insurance;
  • 1 Volunteering Day per year;
  • 26 days of vacation + Bonus holidays;
  • Lunch vouchers.
  • #LI-ZT1

    About us:

    Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.

    Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.

    Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. 

    To discover more about Talkwalker, please visit