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Solutions Consultant

New York - Sales

Solutions Consultant
New York, New York

Job Overview:

The Solutions Consultant, at Talkwalker, participates in the development of solutions designs to strengthen our CSM and sales team, working with corporate level clients. The Solutions Consultant will act as a collaborator and sales accelerator to help to steward our customer relationships and is responsible to provide product feedback.
Solutions Team Mission:

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts.

We provide strategic advice and expertise across the sales, marketing, product and customer success teams.

We are the connector across all Talkwalker departments and share best practices and provide high-level of knowledge and expertise

Key Responsibilities:

  • Assisting in cross collaboration between offices with Global Head of Solutions
  • Help to create dashboards and presentations based on company positioning
  • Craft stories and presentations based on Talkwalker use cases
  • Contribute to Global Solutions Industry Newsletter
  • Participate in solutions team monthly webinars
  • Support solutions team members on company initiatives and enterprise business opportunities

  • Sales:
  • Act as a resource for sales leaders for winning new customers
  • Materialize compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncover
  • Create custom projects and dashboards for sales team
  • Optimizing the presentation of the tool, in its setup, and with compelling visuals

  • Customer Success Team:
  • Collaborate with CSM team to grow selected accounts

  • Product:
  • Work together with the product development team to provide product feedback and test specific improvements.

  • Cross Team Collaboration / Product Enhancement / Strategy:
  • Research competitors to provide intelligence for teams – work with Knowledge Center Manager and product team
  • Work in collaboration with Sales, CSM, Partner and Product teams
  • Report directly into the Global Head of Solutions
  • Benefits:

  • Competitive base salary
  • Tri-Net healthcare benefits plan (Medical/Dental/Vision)
  • 401k plan
  • Paid vacation days (including 11 U.S. Holidays)
  • Paid Maternity, Paternity, Adoption Leave
  • Corporate Outings
  • Summer Friday Program
  • WeWork Office Benefits
  • About Us:
    Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker's state-of-the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. (
    The company is headquartered in Luxembourg and has offices in New York City, San Francisco, and Frankfurt.