Solutions Consultant

New York - Solutions

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.

Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
· Team-players
· Passionate

Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.

Solutions Consultant
New York, New York

Job Overview:

The Solutions Consultant, at Talkwalker, participates in the development of solutions designs to strengthen our CSM and sales team, working with corporate level clients. The Solutions Consultant will act as a collaborator and sales accelerator to help to steward our customer relationships and is responsible to provide product feedback.
 
Solutions Team Mission:

Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts.

We provide strategic advice and expertise across the sales, marketing, product and customer success teams.

We are the connector across all Talkwalker departments and share best practices and provide high-level of knowledge and expertise

Key Responsibilities:

  • Assisting in cross collaboration between offices with Global Head of Solutions
  • Help to create dashboards and presentations based on company positioning
  • Craft stories and presentations based on Talkwalker use cases
  • Contribute to Global Solutions Industry Newsletter
  • Participate in solutions team monthly webinars
  • Support solutions team members on company initiatives and enterprise business opportunities

  • Sales:
  • Act as a resource for sales leaders for winning new customers
  • Materialize compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncover
  • Create custom projects and dashboards for sales team
  • Optimizing the presentation of the tool, in its setup, and with compelling visuals

  • Customer Success Team:
  • Collaborate with CSM team to grow selected accounts

  • Product:
  • Work together with the product development team to provide product feedback and test specific improvements.

  • Cross Team Collaboration / Product Enhancement / Strategy:
  • Research competitors to provide intelligence for teams – work with Knowledge Center Manager and product team
  • Work in collaboration with Sales, CSM, Partner and Product teams
  • Report directly into the Global Head of Solutions
  • Benefits:

  • Competitive base salary + bonus
  • 100% Medical, Dental and Vision Plan coverage for employees
  • Paid Vacation and Sick Days
  • Summer Friday Program 
  • FSA, HSA, Pre-tax commuter benefits
  • Wellness reimbursement for gym memberships
  • Phone Stipend
  • 401(k) Plan
  • Paid Family Leave
  • About Us:
    Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker's state-of-the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. (www.talkwalker.com)
     
    The company is headquartered in Luxembourg and has offices in New York City, San Francisco, and Frankfurt.
     
     

    About us:
     
    We have been recognized by the Forrester Wave Social Listening Report as a Strong Performer. For us, it validates everything that we are striving for – happy customers, super-powerful product, groundbreaking AI technology, and an abundance of clean and accurate social data.

    Our colleagues are coming from 50+ different countries around the world and we have a total headcount of over 350 employees. Being a rapidly-growing organisation, our goal is to be 500+ employees by the end of 2021. 
     
    For more information, please visit our website or Instagram.