The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in Talkwalker in order to achieve and optimize their business goals.
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension to our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.
As Talkwalker continues to expand its footprint, our Customer Success team is growing exponentially, not just in size but in the expansion of the role within our organization. We are looking for talented professionals to join us during this exciting time at Talkwalker, specifically those with a passion for data, client advocacy, and with an eye for opportunity.
Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.
Develop business objectives and action plans in cooperation with your clients, then execute themLiaise with your clients on the initial on-boarding and use of the Talkwalker to successfully leverage social data in their overall businessUp-sell and expand portfolio of accounts by proactively monitoring your client's evolving business models, reviewing client’s needs and offering adapted solutionsNurture the relationship with your clients in order to surpass their expectations and establish long term relationshipsNetwork and attend relevant conferences and trade showsParticipate in our overall service and sales strategy
Relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology companyGained experience in a business development, sales or customer success roleExcellent written and verbal communication skills, presenting to large and small audiencesUniversity degree or an equivalent qualificationFluency in Italian, Spanish and English, any other languages would be assetsYou have a ''can do'' mentalityWillingness to travel
What we offer:
26 days of vacation Lunch vouchers Optional complimentary health insurance Free public transportation in LuxembourgWork visa available for non-EU residents Competitive base salary and opportunity for bonusInternal growth and development programsCompany events such as ski trips, social activities, and holiday partiesMonthly company lunches 1 volunteering day per year