Close
Choose your language
Do you know that we are indexing all major social networks in 187 languages

Customer Success Manager - Spain

Luxembourg - Customer Success

The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in Talkwalker in order to achieve and optimize their business goals.

As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension to our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.  

As Talkwalker continues to expand its footprint, our Customer Success team is growing exponentially, not just in size but in the expansion of the role within our organization. We are looking for talented professionals to join us during this exciting time at Talkwalker, specifically those with a passion for data, client advocacy, and with an eye for opportunity.

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

Key responsibilities:

  • Develop business objectives and action plans in cooperation with your clients, then execute them
  • Liaise with your clients on the initial on-boarding and use of the Talkwalker to successfully leverage social data in their overall business
  • Up-sell and expand portfolio of accounts by proactively monitoring your client's evolving business models,  reviewing client’s needs and offering adapted solutions
  • Nurture the relationship with your clients in order to surpass their expectations and establish long term relationships
  • Network and attend relevant conferences and trade shows
  • Participate in our overall service and sales strategy
  • Qualifications:

  • Relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology company
  • Gained experience in a business development, sales or customer success role
  • Excellent written and verbal communication skills, presenting to large and small audiences
  • University degree or an equivalent qualification
  • Fluency in Italian, Spanish and English, any other languages would be assets
  • You have a ''can do'' mentality
  • Willingness to travel
  • What we offer:

  • 26 days of vacation 
  • Lunch vouchers  
  • Optional complimentary health insurance  
  • Free public transportation in Luxembourg
  • Work visa available for non-EU residents  
  • Competitive base salary and opportunity for bonus
  • Internal growth and development programs
  • Company events such as ski trips, social activities, and holiday parties
  • Monthly company lunches
  • 1 volunteering day per year
  • About us:
     
    Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues come from 50+ different countries around the world, with a total headcount of over 400 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021. 

    For more information, please visit our website, or our social media accounts.