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Senior Manager, Sales Operations

New York - Sales

At Talkwalker, our Sales team is responsible to attract, nurture and close business opportunities generated from both inbound, outbound and partner activities. They are responsible to connect with prospective clients to introduce them to Talkwalker and demonstrate the value of our analytics platform throughout the Marketing, Communications and Insights departments.

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.

At Talkwalker, we are looking for a Sales Strategy & Operations Senior Manager to join our high- impact Go-to-Market (GTM) team that drives sales strategy and planning, delivers strategic analyses and instills operational difficulty to our successful fast-growing Global Sales business!

The ideal candidate has a passion for driving key objectives for the business and turning data driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty. You will report into our Chief Operating Officer.

Key Responsibilities:

  • Serve as a trusted business partner to the Sales Leadership Team (COO & CSO) by defining, tracking, and implementing business objectives, initiatives, strategies, tactics, and processes that scale
  • Partner with Global Sales Leadership to evolve GTM strategy and organizational design
  • Drive annual GTM planning process (FY and long-range modeling, investment ROI analysis, HC planning, quota and capacity setting, territory planning and carve)
  • Own and improve forecasting process (FY, long-range, and weekly modeling)
  • Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
  • Provide visibility and performance tracking to the business (health of business reviews, sales efficiency and productivity key performance metrics, dashboards)
  • Help build, maintain, and improve our data and reporting foundation
  • Drive operational efficiency by automating and improving processes, tools, and dashboards that scale
  • Support special business projects. Structure business problems, evaluate options, implement meaningful recommendations, and track success
  • Qualifications:

  • 10+ years of sales operations and strategy experience (strategy consulting, business operations, Enterprise SaaS experience a plus)
  • Strong analytical skills and discernment. Ability and passion to analyze, set priorities, and tackle sophisticated business problems
  • Effective, clear, and concise communication skills, verbal and written. Propensity to synthesize sophisticated concepts and data and present clear information to executives, cross-functional teams, and internal customers
  • Data specialist: Querying and scoping (SQL, BigQuery), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation, reporting ,dashboards, repositories)
  • Proficient in BI and sales tools (Salesforce, Tableau)
  • Self-starter driven by results with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” demeanor and growth mentality.
  • Enjoys organization and process improvement with an eye for detail. Comfortable working in a fast-paced environment while dealing with ambiguity
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
  • An appetite for customer service, patience, and resourcefulness
  • About us:
    Talkwalker named a Leader in Forrester New Wave™: AI-Enabled Consumer Intelligence Platforms, Q3 2021. Receiving the highest possible scores in the criteria of data onboarding, search and insights, analytics and reporting, data regulation, and product vision. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues are coming from 50+ different countries around the world and we have a total headcount of over 350 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021. For more information, please visiour website or Instagram.