The mission of the Solutions team is to create value for current and prospective clients to help them optimize the impact of their communications efforts. We provide strategic advice and expertise across the sales, marketing, product and customer success teams. We are the connector across all Talkwalker departments and share best practices and provide high-level of knowledge and expertise.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with their headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
Solutions TeamAssisting in cross collaboration between offices LUX / USHelp to create preconfigured dashboards and presentations based on company positioningCraft stories and presentations based on Talkwalker use casesContribute to Global Solutions Industry NewsletterParticipate in solutions team monthly webinarsSupport solutions team members on company initiatives and enterprise business opportunities
SalesWork with our LATAM team and help grow the market – able to present Talkwalker offering to customers and articulate the valueAct as a resource for sales leaders for winning new customers Materialize compelling cutting edge solutions adapted to the needs of the prospects that the sales teams will uncoverCreate custom projects and dashboards for sales team for SMB accountsOptimizing the presentation of the tool, in its setup, and with compelling visuals
Customer Success TeamCollaborate with CSM team to grow selected accounts
ProductWork together with the product development team to provide product feedback and test specific improvements.
Cross Team Collaboration / Product Enhancement / StrategyResearch competitors to provide intelligence for teams – work with Knowledge Center Manager and product teamWork in collaboration with Sales, CSM, Partner and Product teamsReport directly into the VP of Solutions
You have relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology companyYou have gained experience in a business development, sales or customer success roleYou have excellent written and verbal communication skills, presenting to large and small audiencesYou have a university degree or an equivalent qualificationYou are fluent in Spanish and English,any other languages would be assetsYou have a ''can do'' mentality2-5 years with similar experience
What we offer:
Competitive base salary + bonus100% Medical, Dental and Vision Plan coverage for employeesPaid Vacation and Sick DaysSummer Friday Program FSA, HSA, Pre-tax commuter benefitsWellness reimbursement for gym membershipsPhone Stipend401(k) PlanPaid Family Leave