Choose your language
Do you know that we are indexing all major social networks in 187 languages

Head of Solutions Pre-Sales (US)

New York - Solutions

The solutions team is the connector and collaborator across all Talkwalker departments, sharing best  practices and providing high-level expertise. The Solutions Team knows the personas Talkwalker sells to and the Industry (Communications, Digital  Marketing, Research and Social Listening) where we market our products and solutions. The Solutions Team is comprised of digital storytellers. And they are seen as a trusted advisor, with the ability  to articulate the challenges our customers face and the potential range of solutions whether Talkwalker or  otherwise, and to illustrate the value Talkwalker provides and to integrate Talkwalker solutions into conversations with clients and prospects. The team understands how to apply Talkwalker’s Protect, Measure and Promote framework across an  organization. They organize, plan, and run Proof-of-Concepts (POCs), presentations to clients, dashboard  demonstrations, and actively participate in Quarterly Business Review (QBR) meetings.  

The Global Head of Solutions Pre-Sales is a senior leader on the Strategic Solutions team at Talkwalker and is a renowned expert on digital, social and marketing analytics. You have proven yourself as a leader of leaders. You are a collaborator and sales accelerator, and you will help our sales leaders and customer success managers develop and deepen our customer relationships while providing strategic counsel on industry best practices, product use cases, and digital marketing excellence.

Key Responsibilities

  • Solutions Team  
  • Manage regional heads of solution consultants globally 
  • Educate solution consultants globally, helping them to develop strategic thinking acumen and “story selling” skills 
  • Assist in cross collaboration between offices and among other senior leaders globally 
  • Contribute to Global Solutions Industry Newsletter, Training Materials, and Go-To-Market sales collateral 
  • Sales 
  • Act as a resource for account managers and sales leaders for winning new customers and expanding existing relationships 
  • Participate in strategic RFPs/RFIs as a functional expert 
  • Account Management 
  • Collaborate with Customer Success teams to grow selected accounts as growth/enablement/functional expert  
  • Cross Team Collaboration / Product Enhancement / Strategy 
  • Work in collaboration with Sales, Customer Success, Partner and Product teams 
  • Support the product team with functional and customer expertise as well as feedback to improve new and existing products and applications   
  • Validate concepts, functionalities and products with customers 
  • Provide recommendations on digital and social strategy internally and to prospects, and clients 
  • Contribute to building Talkwalker services offering in order to be competitive with strategic and enterprise customers  
  • Be the expert for implementing customer-centric solutions, measurement methodologies and analytics 
  • Attend/speak at conferences and customer events to represent Talkwalker as an industry leader and subject matter expert 

  • Qualifications:

  • You have relevant experience in the following industries: consumer insights/market research, communication, marketing, entertainment, consumer goods, beverage, food, travel, pharma, household, tech, beauty, finance, auto, fashion, gaming
  • You have gained experience in a business development, sales, customer success role or project management role
  • You have excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • You are fluent in English, any other languages would be assets
  • You have a ''can do'' mentality and go above and beyond
  • Willingness to travel
  • Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.